Ting-Wei Wu

Ruolin Su, Jingfeng Yang, Ting-Wei Wu et al. · amazon-science

With the demanding need for deploying dialogue systems in new domains with less cost, zero-shot dialogue state tracking (DST), which tracks user's requirements in task-oriented dialogues without training on desired domains, draws attention increasingly. Although prior works have leveraged question-answering (QA) data to reduce the need for in-domain training in DST, they fail to explicitly model knowledge transfer and fusion for tracking dialogue states. To address this issue, we propose CoFunDST, which is trained on domain-agnostic QA datasets and directly uses candidate choices of slot-values as knowledge for zero-shot dialogue-state generation, based on a T5 pre-trained language model. Specifically, CoFunDST selects highly-relevant choices to the reference context and fuses them to initialize the decoder to constrain the model outputs. Our experimental results show that our proposed model achieves outperformed joint goal accuracy compared to existing zero-shot DST approaches in most domains on the MultiWOZ 2.1. Extensive analyses demonstrate the effectiveness of our proposed approach for improving zero-shot DST learning from QA.

Ruolin Su, Ting-Wei Wu, Biing-Hwang Juang

As an essential component in task-oriented dialogue systems, dialogue state tracking (DST) aims to track human-machine interactions and generate state representations for managing the dialogue. Representations of dialogue states are dependent on the domain ontology and the user's goals. In several task-oriented dialogues with a limited scope of objectives, dialogue states can be represented as a set of slot-value pairs. As the capabilities of dialogue systems expand to support increasing naturalness in communication, incorporating dialogue act processing into dialogue model design becomes essential. The lack of such consideration limits the scalability of dialogue state tracking models for dialogues having specific objectives and ontology. To address this issue, we formulate and incorporate dialogue acts, and leverage recent advances in machine reading comprehension to predict both categorical and non-categorical types of slots for multi-domain dialogue state tracking. Experimental results show that our models can improve the overall accuracy of dialogue state tracking on the MultiWOZ 2.1 dataset, and demonstrate that incorporating dialogue acts can guide dialogue state design for future task-oriented dialogue systems.

Ruolin Su, Ting-Wei Wu, Biing-Hwang Juang

Tracking dialogue states is an essential topic in task-oriented dialogue systems, which involve filling in the necessary information in pre-defined slots corresponding to a schema. While general pre-trained language models have been shown effective in slot-filling, their performance is limited when applied to specific domains. We propose a graph-based framework that learns domain-specific prompts by incorporating the dialogue schema. Specifically, we embed domain-specific schema encoded by a graph neural network into the pre-trained language model, which allows for relations in the schema to guide the model for better adaptation to the specific domain. Our experiments demonstrate that the proposed graph-based method outperforms other multi-domain DST approaches while using similar or fewer trainable parameters. We also conduct a comprehensive study of schema graph architectures, parameter usage, and module ablation that demonstrate the effectiveness of our model on multi-domain dialogue state tracking.

Ting-Wei Wu, Fatemeh Sheikholeslami, Mohammad Kachuee et al.

Large-scale conversational systems typically rely on a skill-routing component to route a user request to an appropriate skill and interpretation to serve the request. In such system, the agent is responsible for serving thousands of skills and interpretations which create a long-tail distribution due to the natural frequency of requests. For example, the samples related to play music might be a thousand times more frequent than those asking for theatre show times. Moreover, inputs used for ML-based skill routing are often a heterogeneous mix of strings, embedding vectors, categorical and scalar features which makes employing augmentation-based long-tail learning approaches challenging. To improve the skill-routing robustness, we propose an augmentation of heterogeneous skill-routing data and training targeted for robust operation in long-tail data regimes. We explore a variety of conditional encoder-decoder generative frameworks to perturb original data fields and create synthetic training data. To demonstrate the effectiveness of the proposed method, we conduct extensive experiments using real-world data from a commercial conversational system. Based on the experiment results, the proposed approach improves more than 80% (51 out of 63) of intents with less than 10K of traffic instances in the skill-routing replication task.

Ting-Wei Wu, Yung-An Hsieh, Yi-Chieh Liu

Quality Estimation (QE) of Machine Translation (MT) is a task to estimate the quality scores for given translation outputs from an unknown MT system. However, QE scores for low-resource languages are usually intractable and hard to collect. In this paper, we focus on the Sentence-Level QE Shared Task of the Fifth Conference on Machine Translation (WMT20), but in a more challenging setting. We aim to predict QE scores of given translation outputs when barely none of QE scores of that paired languages are given during training. We propose an ensemble-based predictor-estimator QE model with transfer learning to overcome such QE data scarcity challenge by leveraging QE scores from other miscellaneous languages and translation results of targeted languages. Based on the evaluation results, we provide a detailed analysis of how each of our extension affects QE models on the reliability and the generalization ability to perform transfer learning under multilingual tasks. Finally, we achieve the best performance on the ensemble model combining the models pretrained by individual languages as well as different levels of parallel trained corpus with a Pearson's correlation of 0.298, which is 2.54 times higher than baselines.

Jia-Hong Huang, Chao-Han Huck Yang, Fangyu Liu et al.

In this work, we propose an AI-based method that intends to improve the conventional retinal disease treatment procedure and help ophthalmologists increase diagnosis efficiency and accuracy. The proposed method is composed of a deep neural networks-based (DNN-based) module, including a retinal disease identifier and clinical description generator, and a DNN visual explanation module. To train and validate the effectiveness of our DNN-based module, we propose a large-scale retinal disease image dataset. Also, as ground truth, we provide a retinal image dataset manually labeled by ophthalmologists to qualitatively show, the proposed AI-based method is effective. With our experimental results, we show that the proposed method is quantitatively and qualitatively effective. Our method is capable of creating meaningful retinal image descriptions and visual explanations that are clinically relevant.