Honglin Qiao

Xingyan Liu, Xiyue Luo, Linyu Li et al.

Deploying LLM-powered agents in enterprise scenarios such as cloud technical support demands high-quality, domain-specific skills. However, existing skill creators lack domain grounding, producing skills poorly aligned with real-world task requirements. Moreover, once deployed, there is no systematic mechanism to trace execution failures back to skill deficiencies and drive targeted refinements, leaving skill quality stagnant despite accumulating operational evidence. We introduce SkillForge, a self-evolving framework that closes an end-to-end creation-evaluation-refinement loop. To produce well-aligned initial skills, a Domain-Contextualized Skill Creator grounds skill synthesis in knowledge bases and historical support tickets. To enable continuous self-optimization, a three-stage pipeline -- Failure Analyzer, Skill Diagnostician, and Skill Optimizer -- automatically diagnoses execution failures in batch, pinpoints the underlying skill deficiencies, and rewrites the skill to eliminate them. This cycle runs iteratively, allowing skills to self-improve with every round of deployment feedback. Evaluated on five real-world cloud support scenarios spanning 1,883 tickets and 3,737 tasks, experiments show that: (1) the Domain-Contextualized Skill Creator produces substantially better initial skills than the generic skill creator, as measured by consistency with expert-authored reference responses from historical tickets; and (2) the self-evolution loop progressively improves skill quality from diverse starting points (including expert-authored, domain-created, and generic skills) across successive rounds, demonstrating that automated evolution can surpass manually curated expert knowledge.

Yuanlong Li, Gaopan Huang, Min Zhou et al.

Learning an explainable classifier often results in low accuracy model or ends up with a huge rule set, while learning a deep model is usually more capable of handling noisy data at scale, but with the cost of hard to explain the result and weak at generalization. To mitigate this gap, we propose an end-to-end deep explainable learning approach that combines the advantage of deep model in noise handling and expert rule-based interpretability. Specifically, we propose to learn a deep data assessing model which models the data as a graph to represent the correlations among different observations, whose output will be used to extract key data features. The key features are then fed into a rule network constructed following predefined noisy expert rules with trainable parameters. As these models are correlated, we propose an end-to-end training framework, utilizing the rule classification loss to optimize the rule learning model and data assessing model at the same time. As the rule-based computation is none-differentiable, we propose a gradient linking search module to carry the gradient information from the rule learning model to the data assessing model. The proposed method is tested in an industry production system, showing comparable prediction accuracy, much higher generalization stability and better interpretability when compared with a decent deep ensemble baseline, and shows much better fitting power than pure rule-based approach.