Eric Rice

Bill Tang, Çağıl Koçyiğit, Eric Rice et al.

We study the problem of allocating scarce societal resources of different types (e.g., permanent housing, deceased donor kidneys for transplantation, ventilators) to heterogeneous allocatees on a waitlist (e.g., people experiencing homelessness, individuals suffering from end-stage renal disease, Covid-19 patients) based on their observed covariates. We leverage administrative data collected in deployment to design an online policy that maximizes expected outcomes while satisfying budget constraints, in the long run. Our proposed policy waitlists each individual for the resource maximizing the difference between their estimated mean treatment outcome and the estimated resource dual-price or, roughly, the opportunity cost of using the resource. Resources are then allocated as they arrive, in a first-come first-serve fashion. We demonstrate that our data-driven policy almost surely asymptotically achieves the expected outcome of the optimal out-of-sample policy under mild technical assumptions. We extend our framework to incorporate various fairness constraints. We evaluate the performance of our approach on the problem of designing policies for allocating scarce housing resources to people experiencing homelessness in Los Angeles based on data from the homeless management information system. In particular, we show that using our policies improves rates of exit from homelessness by 5.16% and that policies that are fair in either allocation or outcomes by race come at a very low price of fairness.

Caroline M. Johnston, Olga Koumoundouros, Angel Hsing-Chi Hwang et al.

Artificial intelligence researchers have proposed various data-driven algorithms to improve the processes that match individuals experiencing homelessness to scarce housing resources. It remains unclear whether and how these algorithms are received or adopted by practitioners and what their corresponding consequences are. Through semi-structured interviews with 13 policymakers in homeless services in Los Angeles, we investigate whether such change-makers are open to the idea of integrating AI into the housing resource matching process, identifying where they see potential gains and drawbacks from such a system in issues of efficiency, fairness, and transparency. Our qualitative analysis indicates that, even when aware of various complicating factors, policymakers welcome the idea of an AI matching tool if thoughtfully designed and used in tandem with human decision-makers. Though there is no consensus as to the exact design of such an AI system, insights from policymakers raise open questions and design considerations that can be enlightening for future researchers and practitioners who aim to build responsible algorithmic systems to support decision-making in low-resource scenarios.

Aida Rahmattalabi, Phebe Vayanos, Kathryn Dullerud et al.

We study the problem of learning, from observational data, fair and interpretable policies that effectively match heterogeneous individuals to scarce resources of different types. We model this problem as a multi-class multi-server queuing system where both individuals and resources arrive stochastically over time. Each individual, upon arrival, is assigned to a queue where they wait to be matched to a resource. The resources are assigned in a first come first served (FCFS) fashion according to an eligibility structure that encodes the resource types that serve each queue. We propose a methodology based on techniques in modern causal inference to construct the individual queues as well as learn the matching outcomes and provide a mixed-integer optimization (MIO) formulation to optimize the eligibility structure. The MIO problem maximizes policy outcome subject to wait time and fairness constraints. It is very flexible, allowing for additional linear domain constraints. We conduct extensive analyses using synthetic and real-world data. In particular, we evaluate our framework using data from the U.S. Homeless Management Information System (HMIS). We obtain wait times as low as an FCFS policy while improving the rate of exit from homelessness for underserved or vulnerable groups (7% higher for the Black individuals and 15% higher for those below 17 years old) and overall.

Amulya Yadav, Hau Chan, Albert Jiang et al.

This paper presents HEALER, a software agent that recommends sequential intervention plans for use by homeless shelters, who organize these interventions to raise awareness about HIV among homeless youth. HEALER's sequential plans (built using knowledge of social networks of homeless youth) choose intervention participants strategically to maximize influence spread, while reasoning about uncertainties in the network. While previous work presents influence maximizing techniques to choose intervention participants, they do not address three real-world issues: (i) they completely fail to scale up to real-world sizes; (ii) they do not handle deviations in execution of intervention plans; (iii) constructing real-world social networks is an expensive process. HEALER handles these issues via four major contributions: (i) HEALER casts this influence maximization problem as a POMDP and solves it using a novel planner which scales up to previously unsolvable real-world sizes; (ii) HEALER allows shelter officials to modify its recommendations, and updates its future plans in a deviation-tolerant manner; (iii) HEALER constructs social networks of homeless youth at low cost, using a Facebook application. Finally, (iv) we show hardness results for the problem that HEALER solves. HEALER will be deployed in the real world in early Spring 2016 and is currently undergoing testing at a homeless shelter.