Doron Cohen

Jatin Ganhotra, Haggai Roitman, Doron Cohen et al.

A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs. We study the task of predicting the documents that customer care agents can use to facilitate users' needs. We also introduce a new public dataset which supports the aforementioned problem. Using this dataset and two others, we investigate state-of-the art deep learning (DL) and information retrieval (IR) models for the task. Additionally, we analyze the practicality of such systems in terms of inference time complexity. Our show that an hybrid IR+DL approach provides the best of both worlds.

Odellia Boni, Guy Feigenblat, Doron Cohen et al.

Researchers and students face an explosion of newly published papers which may be relevant to their work. This led to a trend of sharing human summaries of scientific papers. We analyze the summaries shared in one of these platforms Shortscience.org. The goal is to characterize human summaries of scientific papers, and use some of the insights obtained to improve and adapt existing automatic summarization systems to the domain of scientific papers.

Shai Erera, Michal Shmueli-Scheuer, Guy Feigenblat et al.

We present a novel system providing summaries for Computer Science publications. Through a qualitative user study, we identified the most valuable scenarios for discovery, exploration and understanding of scientific documents. Based on these findings, we built a system that retrieves and summarizes scientific documents for a given information need, either in form of a free-text query or by choosing categorized values such as scientific tasks, datasets and more. Our system ingested 270,000 papers, and its summarization module aims to generate concise yet detailed summaries. We validated our approach with human experts.

Haggai Roitman, Guy Feigenblat, David Konopnicki et al.

We propose Dual-CES -- a novel unsupervised, query-focused, multi-document extractive summarizer. Dual-CES is designed to better handle the tradeoff between saliency and focus in summarization. To this end, Dual-CES employs a two-step dual-cascade optimization approach with saliency-based pseudo-feedback distillation. Overall, Dual-CES significantly outperforms all other state-of-the-art unsupervised alternatives. Dual-CES is even shown to be able to outperform strong supervised summarizers.

Nir Levine, Haggai Roitman, Doron Cohen

The session search task aims at best serving the user's information need given her previous search behavior during the session. We propose an extended relevance model that captures the user's dynamic information need in the session. Our relevance modelling approach is directly driven by the user's query reformulation (change) decisions and the estimate of how much the user's search behavior affects such decisions. Overall, we demonstrate that, the proposed approach significantly boosts session search performance.