Shuguang Han

Zhao-Yu Zhang, Xiang-Rong Sheng, Yujing Zhang et al.

Deep learning techniques have been applied widely in industrial recommendation systems. However, far less attention has been paid to the overfitting problem of models in recommendation systems, which, on the contrary, is recognized as a critical issue for deep neural networks. In the context of Click-Through Rate (CTR) prediction, we observe an interesting one-epoch overfitting problem: the model performance exhibits a dramatic degradation at the beginning of the second epoch. Such a phenomenon has been witnessed widely in real-world applications of CTR models. Thereby, the best performance is usually achieved by training with only one epoch. To understand the underlying factors behind the one-epoch phenomenon, we conduct extensive experiments on the production data set collected from the display advertising system of Alibaba. The results show that the model structure, the optimization algorithm with a fast convergence rate, and the feature sparsity are closely related to the one-epoch phenomenon. We also provide a likely hypothesis for explaining such a phenomenon and conduct a set of proof-of-concept experiments. We hope this work can shed light on future research on training more epochs for better performance.

Xiang-Rong Sheng, Jingyue Gao, Yueyao Cheng et al.

Despite the development of ranking optimization techniques, pointwise loss remains the dominating approach for click-through rate prediction. It can be attributed to the calibration ability of the pointwise loss since the prediction can be viewed as the click probability. In practice, a CTR prediction model is also commonly assessed with the ranking ability. To optimize the ranking ability, ranking loss (e.g., pairwise or listwise loss) can be adopted as they usually achieve better rankings than pointwise loss. Previous studies have experimented with a direct combination of the two losses to obtain the benefit from both losses and observed an improved performance. However, previous studies break the meaning of output logit as the click-through rate, which may lead to sub-optimal solutions. To address this issue, we propose an approach that can Jointly optimize the Ranking and Calibration abilities (JRC for short). JRC improves the ranking ability by contrasting the logit value for the sample with different labels and constrains the predicted probability to be a function of the logit subtraction. We further show that JRC consolidates the interpretation of logits, where the logits model the joint distribution. With such an interpretation, we prove that JRC approximately optimizes the contextualized hybrid discriminative-generative objective. Experiments on public and industrial datasets and online A/B testing show that our approach improves both ranking and calibration abilities. Since May 2022, JRC has been deployed on the display advertising platform of Alibaba and has obtained significant performance improvements.

Yujing Zhang, Zhangming Chan, Shuhao Xu et al.

An industrial recommender system generally presents a hybrid list that contains results from multiple subsystems. In practice, each subsystem is optimized with its own feedback data to avoid the disturbance among different subsystems. However, we argue that such data usage may lead to sub-optimal online performance because of the \textit{data sparsity}. To alleviate this issue, we propose to extract knowledge from the \textit{super-domain} that contains web-scale and long-time impression data, and further assist the online recommendation task (downstream task). To this end, we propose a novel industrial \textbf{K}nowl\textbf{E}dge \textbf{E}xtraction and \textbf{P}lugging (\textbf{KEEP}) framework, which is a two-stage framework that consists of 1) a supervised pre-training knowledge extraction module on super-domain, and 2) a plug-in network that incorporates the extracted knowledge into the downstream model. This makes it friendly for incremental training of online recommendation. Moreover, we design an efficient empirical approach for KEEP and introduce our hands-on experience during the implementation of KEEP in a large-scale industrial system. Experiments conducted on two real-world datasets demonstrate that KEEP can achieve promising results. It is notable that KEEP has also been deployed on the display advertising system in Alibaba, bringing a lift of $+5.4\%$ CTR and $+4.7\%$ RPM.

Zhishan Zhao, Jingyue Gao, Yu Zhang et al.

Cascading architecture has been widely adopted in large-scale advertising systems to balance efficiency and effectiveness. In this architecture, the pre-ranking model is expected to be a lightweight approximation of the ranking model, which handles more candidates with strict latency requirements. Due to the gap in model capacity, the pre-ranking and ranking models usually generate inconsistent ranked results, thus hurting the overall system effectiveness. The paradigm of score alignment is proposed to regularize their raw scores to be consistent. However, it suffers from inevitable alignment errors and error amplification by bids when applied in online advertising. To this end, we introduce a consistency-oriented pre-ranking framework for online advertising, which employs a chunk-based sampling module and a plug-and-play rank alignment module to explicitly optimize consistency of ECPM-ranked results. A $ΔNDCG$-based weighting mechanism is adopted to better distinguish the importance of inter-chunk samples in optimization. Both online and offline experiments have validated the superiority of our framework. When deployed in Taobao display advertising system, it achieves an improvement of up to +12.3\% CTR and +5.6\% RPM.

Jingyue Gao, Shuguang Han, Han Zhu et al.

Click-Through Rate (CTR) prediction serves as a fundamental component in online advertising. A common practice is to train a CTR model on advertisement (ad) impressions with user feedback. Since ad impressions are purposely selected by the model itself, their distribution differs from the inference distribution and thus exhibits sample selection bias (SSB) that affects model performance. Existing studies on SSB mainly employ sample re-weighting techniques which suffer from high variance and poor model calibration. Another line of work relies on costly uniform data that is inadequate to train industrial models. Thus mitigating SSB in industrial models with a uniform-data-free framework is worth exploring. Fortunately, many platforms display mixed results of organic items (i.e., recommendations) and sponsored items (i.e., ads) to users, where impressions of ads and recommendations are selected by different systems but share the same user decision rationales. Based on the above characteristics, we propose to leverage recommendations samples as a free lunch to mitigate SSB for ads CTR model (Rec4Ad). After elaborating data augmentation, Rec4Ad learns disentangled representations with alignment and decorrelation modules for enhancement. When deployed in Taobao display advertising system, Rec4Ad achieves substantial gains in key business metrics, with a lift of up to +6.6\% CTR and +2.9\% RPM.

Wenjun Yu, Shuguang Han, Amelie Chi Zhou

Generative Recommender (GR) inference places embedding hot caches (EMB) and KV caches in direct competition for limited GPU HBM: allocating more memory to one improves its efficiency but degrades the other. Existing systems optimize them in isolation, overlooking that the optimal EMB-KV allocation ratio can shift by up to 0.35 across workload regimes, leaving 20-30\% latency improvement unrealized. While online reallocation is required to close this gap, naive approaches introduce H2D refill traffic on the critical path, causing P99 SLO violations. To address this, we present HELM, which jointly manages HBM allocation and request routing at runtime through two key components: (1) Adaptive Memory Allocation, a three-layer PPO-based controller (frozen base policy, online residual adapter, and burst-aware recovery controller) that achieves $32\,\mathrm{μs}$ decision latency while staying within 0.024-0.029 of the offline-optimal ratio; and (2) EMB-KV-Aware Scheduling, which routes requests by jointly considering KV residency, embedding locality, and node load to avoid routing inefficiencies under heterogeneous allocations. Evaluations on three production-scale datasets over a 32-node A100 cluster show that HELM reduces P99 latency by 24-38\% over the best static policy and achieves 93.5-99.6\% SLO satisfaction across Steady, Trend, and Burst workloads, significantly outperforming state-of-the-art baselines without sacrificing throughput.

Yindu Su, Huike Zou, Lin Sun et al.

Product Attribute Value Identification (PAVI) involves identifying attribute values from product profiles, a key task for improving product search, recommendation, and business analytics on e-commerce platforms. However, existing PAVI methods face critical challenges, such as inferring implicit values, handling out-of-distribution (OOD) values, and producing normalized outputs. To address these limitations, we introduce Taxonomy-Aware Contrastive Learning Retrieval (TACLR), the first retrieval-based method for PAVI. TACLR formulates PAVI as an information retrieval task by encoding product profiles and candidate values into embeddings and retrieving values based on their similarity. It leverages contrastive training with taxonomy-aware hard negative sampling and employs adaptive inference with dynamic thresholds. TACLR offers three key advantages: (1) it effectively handles implicit and OOD values while producing normalized outputs; (2) it scales to thousands of categories, tens of thousands of attributes, and millions of values; and (3) it supports efficient inference for high-load industrial deployment. Extensive experiments on proprietary and public datasets validate the effectiveness and efficiency of TACLR. Further, it has been successfully deployed on the real-world e-commerce platform Xianyu, processing millions of product listings daily with frequently updated, large-scale attribute taxonomies. We release the code to facilitate reproducibility and future research at https://github.com/SuYindu/TACLR.

Rui Meng, Sanqiang Zhao, Shuguang Han et al.

Keyphrase provides highly-condensed information that can be effectively used for understanding, organizing and retrieving text content. Though previous studies have provided many workable solutions for automated keyphrase extraction, they commonly divided the to-be-summarized content into multiple text chunks, then ranked and selected the most meaningful ones. These approaches could neither identify keyphrases that do not appear in the text, nor capture the real semantic meaning behind the text. We propose a generative model for keyphrase prediction with an encoder-decoder framework, which can effectively overcome the above drawbacks. We name it as deep keyphrase generation since it attempts to capture the deep semantic meaning of the content with a deep learning method. Empirical analysis on six datasets demonstrates that our proposed model not only achieves a significant performance boost on extracting keyphrases that appear in the source text, but also can generate absent keyphrases based on the semantic meaning of the text. Code and dataset are available at https://github.com/memray/OpenNMT-kpg-release.

Shuzhi Cao, Rong Chen, Ailong He et al.

In search systems, effectively coordinating the two core objectives of search relevance matching and click-through rate (CTR) prediction is crucial for discovering users' interests and enhancing platform revenue. In our prior work PRECTR, we proposed a unified framework to integrate these two subtasks,thereby eliminating their inconsistency and leading to mutual benefit.However, our previous work still faces three main challenges. First, low-active users and new users have limited search behavioral data, making it difficult to achieve effective personalized relevance preference modeling. Second, training data for ranking models predominantly come from high-relevance exposures, creating a distribution mismatch with the broader candidate space in coarse-ranking, leading to generalization bias. Third, due to the latency constraint, the original model employs an Emb+MLP architecture with a frozen BERT encoder, which prevents joint optimization and creates misalignment between representation learning and CTR fine-tuning. To solve these issues, we further reinforce our method and propose PRECTR-V2. Specifically, we mitigate the low-activity users' sparse behavior problem by mining global relevance preferences under the specific query, which facilitates effective personalized relevance modeling for cold-start scenarios. Subsequently, we construct hard negative samples through embedding noise injection and relevance label reconstruction, and optimize their relative ranking against positive samples via pairwise loss, thereby correcting exposure bias. Finally, we pretrain a lightweight transformer-based encoder via knowledge distillation from LLM and SFT on the text relevance classification task. This encoder replaces the frozen BERT module, enabling better adaptation to CTR fine-tuning and advancing beyond the traditional Emb+MLP paradigm.

Kang Chen, Qingheng Zhang, Chengbao Lian et al.

Unlike professional Business-to-Consumer (B2C) e-commerce platforms (e.g., Amazon), Consumer-to-Consumer (C2C) platforms (e.g., Facebook marketplace) are mainly targeting individual sellers who usually lack sufficient experience in e-commerce. Individual sellers often struggle to compose proper descriptions for selling products. With the recent advancement of Multimodal Large Language Models (MLLMs), we attempt to integrate such state-of-the-art generative AI technologies into the product listing process. To this end, we develop IPL, an Intelligent Product Listing tool tailored to generate descriptions using various product attributes such as category, brand, color, condition, etc. IPL enables users to compose product descriptions by merely uploading photos of the selling product. More importantly, it can imitate the content style of our C2C platform Xianyu. This is achieved by employing domain-specific instruction tuning on MLLMs and adopting the multi-modal Retrieval-Augmented Generation (RAG) process. A comprehensive empirical evaluation demonstrates that the underlying model of IPL significantly outperforms the base model in domain-specific tasks while producing less hallucination. IPL has been successfully deployed in our production system, where 72% of users have their published product listings based on the generated content, and those product listings are shown to have a quality score 5.6% higher than those without AI assistance.

Dexin Kong, Xu Yan, Ming Chen et al.

Different from traditional Business-to-Consumer e-commerce platforms~(e.g., Amazon), online fleamarket platforms~(e.g., Craigslist) mainly focus on individual sellers who are lack of time investment and business proficiency. Individual sellers often struggle with the bargaining process and thus the deal is unaccomplished. Recent advancements in Large Language Models(LLMs) demonstrate huge potential in various dialogue tasks, but those tasks are mainly in the form of passively following user's instruction. Bargaining, as a form of proactive dialogue task, represents a distinct art of dialogue considering the dynamism of environment and uncertainty of adversary strategies. In this paper, we propose an LLM-empowered bargaining agent designed for online fleamarket platform sellers, named as FishBargain. Specifically, FishBargain understands the chat context and product information, chooses both action and language skill considering possible adversary actions and generates utterances. FishBargain has been tested by thousands of individual sellers on one of the largest online fleamarket platforms~(Xianyu) in China. Both qualitative and quantitative experiments demonstrate that FishBargain can effectively help sellers make more deals.

Haiyang Yang, Qinye Xie, Qingheng Zhang et al.

Structured representation of product information is a major bottleneck for the efficiency of e-commerce platforms, especially in second-hand ecommerce platforms. Currently, most product information are organized based on manually curated product categories and attributes, which often fail to adequately cover long-tail products and do not align well with buyer preference. To address these problems, we propose \textbf{G}enerative \textbf{S}emantic \textbf{I}n\textbf{D}exings (GSID), a data-driven approach to generate product structured representations. GSID consists of two key components: (1) Pre-training on unstructured product metadata to learn in-domain semantic embeddings, and (2) Generating more effective semantic codes tailored for downstream product-centric applications. Extensive experiments are conducted to validate the effectiveness of GSID, and it has been successfully deployed on the real-world e-commerce platform, achieving promising results on product understanding and other downstream tasks.

Jianyu Guan, Zongming Yin, Tianyi Zhang et al.

In recent years, the recommendation content on e-commerce platforms has become increasingly rich -- a single user feed may contain multiple entities, such as selling products, short videos, and content posts. To deal with the multi-entity recommendation problem, an intuitive solution is to adopt the shared-network-based architecture for joint training. The idea is to transfer the extracted knowledge from one type of entity (source entity) to another (target entity). However, different from the conventional same-entity cross-domain recommendation, multi-entity knowledge transfer encounters several important issues: (1) data distributions of the source entity and target entity are naturally different, making the shared-network-based joint training susceptible to the negative transfer issue, (2) more importantly, the corresponding feature schema of each entity is not exactly aligned (e.g., price is an essential feature for selling product while missing for content posts), making the existing methods no longer appropriate. Recent researchers have also experimented with the pre-training and fine-tuning paradigm. Again, they only consider the scenarios with the same entity type and feature systems, which is inappropriate in our case. To this end, we design a pre-training & fine-tuning based Multi-entity Knowledge Transfer framework called MKT. MKT utilizes a multi-entity pre-training module to extract transferable knowledge across different entities. In particular, a feature alignment module is first applied to scale and align different feature schemas. Afterward, a couple of knowledge extractors are employed to extract the common and entity-specific knowledge. In the end, the extracted common knowledge is adopted for target entity model training. Through extensive offline and online experiments, we demonstrated the superiority of MKT over multiple State-Of-The-Art methods.

Zhihao Lv, Longtao Zhang, Ailong He et al.

Recommendation systems are essential for personalizing e-commerce shopping experiences. Among these, Trigger-Induced Recommendation (TIR) has emerged as a key scenario, which utilizes a trigger item (explicitly represents a user's instantaneous interest), enabling precise, real-time recommendations. Although several trigger-based techniques have been proposed, most of them struggle to address the intent myopia issue, that is, a recommendation system overemphasizes the role of trigger items and narrowly focuses on suggesting commodities that are highly relevant to trigger items. Meanwhile, existing methods rely on collaborative behavior patterns between trigger and recommended items to identify the user's preferences, yet the sparsity of ID-based interaction restricts their effectiveness. To this end, we propose the Deep Adaptive Intent-Aware Network (DAIAN) that dynamically adapts to users' intent preferences. In general, we first extract the users' personalized intent representations by analyzing the correlation between a user's click and the trigger item, and accordingly retrieve the user's related historical behaviors to mine the user's diverse intent. Besides, sparse collaborative behaviors constrain the performance in capturing items associated with user intent. Hence, we reinforce similarity by leveraging a hybrid enhancer with ID and semantic information, followed by adaptive selection based on varying intents. Experimental results on public datasets and our industrial e-commerce datasets demonstrate the effectiveness of DAIAN.

Zhi Kou, Xiang-Rong Sheng, Shuguang Han et al.

In industrial recommendation systems, pre-ranking models based on deep neural networks (DNNs) commonly adopt a sequential execution framework: feature fetching and model forward computation are triggered only after receiving candidates from the upstream retrieval stage. This design introduces inherent bottlenecks, including redundant computations of identical users/items and increased latency due to strictly sequential operations, which jointly constrain the model's capacity and system efficiency. To address these limitations, we propose the Asynchronous Inference Framework (AIF), a cost-effective computational architecture that decouples interaction-independent components, those operating within a single user or item, from real-time prediction. AIF reorganizes the model inference process by performing user-side computations in parallel with the retrieval stage and conducting item-side computations in a nearline manner. This means that interaction-independent components are calculated just once and completed before the real-time prediction phase of the pre-ranking stage. As a result, AIF enhances computational efficiency and reduces latency, freeing up resources to significantly improve the feature set and model architecture of interaction-independent components. Moreover, we delve into model design within the AIF framework, employing approximated methods for interaction-dependent components in online real-time predictions. By co-designing both the framework and the model, our solution achieves notable performance gains without significantly increasing computational and latency costs. This has enabled the successful deployment of AIF in the Taobao display advertising system.

Hairu Wang, Sheng You, Qiheng Zhang et al.

Unlike Business-to-Consumer e-commerce platforms (e.g., Amazon), inexperienced individual sellers on Consumer-to-Consumer platforms (e.g., eBay) often face significant challenges in setting prices for their second-hand products efficiently. Therefore, numerous studies have been proposed for automating price prediction. However, most of them are based on static regression models, which suffer from poor generalization performance and fail to capture market dynamics (e.g., the price of a used iPhone decreases over time). Inspired by recent breakthroughs in Large Language Models (LLMs), we introduce LLP, the first LLM-based generative framework for second-hand product pricing. LLP first retrieves similar products to better align with the dynamic market change. Afterwards, it leverages the LLMs' nuanced understanding of key pricing information in free-form text to generate accurate price suggestions. To strengthen the LLMs' domain reasoning over retrieved products, we apply a two-stage optimization, supervised fine-tuning (SFT) followed by group relative policy optimization (GRPO), on a dataset built via bidirectional reasoning. Moreover, LLP employs a confidence-based filtering mechanism to reject unreliable price suggestions. Extensive experiments demonstrate that LLP substantially surpasses existing methods while generalizing well to unseen categories. We have successfully deployed LLP on Xianyu\footnote\{Xianyu is China's largest second-hand e-commerce platform.\}, significantly outperforming the previous pricing method. Under the same 30\% product coverage, it raises the static adoption rate (SAR) from 40\% to 72\%, and maintains a strong SAR of 47\% even at 90\% recall.

Huike Zou, Haiyang Yang, Yindu Su et al.

Identifying attribute values from product profiles is a key task for improving product search, recommendation, and business analytics on e-commerce platforms, which we called Product Attribute Value Identification (PAVI) . However, existing PAVI methods face critical challenges, such as cascading errors, inability to handle out-of-distribution (OOD) attribute values, and lack of generalization capability. To address these limitations, we introduce Multi-Value-Product Retrieval-Augmented Generation (MVP-RAG), combining the strengths of retrieval, generation, and classification paradigms. MVP-RAG defines PAVI as a retrieval-generation task, where the product title description serves as the query, and products and attribute values act as the corpus. It first retrieves similar products of the same category and candidate attribute values, and then generates the standardized attribute values. The key advantages of this work are: (1) the proposal of a multi-level retrieval scheme, with products and attribute values as distinct hierarchical levels in PAVI domain (2) attribute value generation of large language model to significantly alleviate the OOD problem and (3) its successful deployment in a real-world industrial environment. Extensive experimental results demonstrate that MVP-RAG performs better than the state-of-the-art baselines.

Issue Yishu Wang, Kakam Chong, Xiaofeng Wang et al.

In online second-hand marketplaces, multi-turn bargaining is a crucial part of seller-buyer interactions. Large Language Models (LLMs) can act as seller agents, negotiating with buyers on behalf of sellers under given business constraints. A critical ability for such agents is to track and accurately interpret cumulative buyer intents across long negotiations, which directly impacts bargaining effectiveness. We introduce a multi-turn evaluation framework for measuring the bargaining ability of seller agents in e-commerce dialogues. The framework tests whether an agent can extract and track buyer intents. Our contributions are: (1) a large-scale e-commerce bargaining benchmark spanning 622 categories, 9,892 products, and 3,014 tasks; (2) a turn-level evaluation framework grounded in Theory of Mind (ToM) with annotated buyer intents, moving beyond outcome-only metrics; and (3) an automated pipeline that extracts reliable intent from massive dialogue data.

Rong Chen, Shuzhi Cao, Ailong He et al.

The two primary tasks in the search recommendation system are search relevance matching and click-through rate (CTR) prediction -- the former focuses on seeking relevant items for user queries whereas the latter forecasts which item may better match user interest. Prior research typically develops two models to predict the CTR and search relevance separately, then ranking candidate items based on the fusion of the two outputs. However, such a divide-and-conquer paradigm creates the inconsistency between different models. Meanwhile, the search relevance model mainly concentrates on the degree of objective text matching while neglecting personalized differences among different users, leading to restricted model performance. To tackle these issues, we propose a unified Personalized Search RElevance Matching and CTR Prediction Fusion Model(PRECTR). Specifically, based on the conditional probability fusion mechanism, PRECTR integrates the CTR prediction and search relevance matching into one framework to enhance the interaction and consistency of the two modules. However, directly optimizing CTR binary classification loss may bring challenges to the fusion model's convergence and indefinitely promote the exposure of items with high CTR, regardless of their search relevance. Hence, we further introduce two-stage training and semantic consistency regularization to accelerate the model's convergence and restrain the recommendation of irrelevant items. Finally, acknowledging that different users may have varied relevance preferences, we assessed current users' relevance preferences by analyzing past users' preferences for similar queries and tailored incentives for different candidate items accordingly. Extensive experimental results on our production dataset and online A/B testing demonstrate the effectiveness and superiority of our proposed PRECTR method.

Zhangming Chan, Yu Zhang, Shuguang Han et al.

Conversion rate (CVR) prediction is one of the core components in online recommender systems, and various approaches have been proposed to obtain accurate and well-calibrated CVR estimation. However, we observe that a well-trained CVR prediction model often performs sub-optimally during sales promotions. This can be largely ascribed to the problem of the data distribution shift, in which the conventional methods no longer work. To this end, we seek to develop alternative modeling techniques for CVR prediction. Observing similar purchase patterns across different promotions, we propose reusing the historical promotion data to capture the promotional conversion patterns. Herein, we propose a novel \textbf{H}istorical \textbf{D}ata \textbf{R}euse (\textbf{HDR}) approach that first retrieves historically similar promotion data and then fine-tunes the CVR prediction model with the acquired data for better adaptation to the promotion mode. HDR consists of three components: an automated data retrieval module that seeks similar data from historical promotions, a distribution shift correction module that re-weights the retrieved data for better aligning with the target promotion, and a TransBlock module that quickly fine-tunes the original model for better adaptation to the promotion mode. Experiments conducted with real-world data demonstrate the effectiveness of HDR, as it improves both ranking and calibration metrics to a large extent. HDR has also been deployed on the display advertising system in Alibaba, bringing a lift of $9\%$ RPM and $16\%$ CVR during Double 11 Sales in 2022.

Kailun Wu, Zhangming Chan, Weijie Bian et al.

Exploration-Exploitation (E{\&}E) algorithms are commonly adopted to deal with the feedback-loop issue in large-scale online recommender systems. Most of existing studies believe that high uncertainty can be a good indicator of potential reward, and thus primarily focus on the estimation of model uncertainty. We argue that such an approach overlooks the subsequent effect of exploration on model training. From the perspective of online learning, the adoption of an exploration strategy would also affect the collecting of training data, which further influences model learning. To understand the interaction between exploration and training, we design a Pseudo-Exploration module that simulates the model updating process after a certain item is explored and the corresponding feedback is received. We further show that such a process is equivalent to adding an adversarial perturbation to the model input, and thereby name our proposed approach as an the Adversarial Gradient Driven Exploration (AGE). For production deployment, we propose a dynamic gating unit to pre-determine the utility of an exploration. This enables us to utilize the limited amount of resources for exploration, and avoid wasting pageview resources on ineffective exploration. The effectiveness of AGE was firstly examined through an extensive number of ablation studies on an academic dataset. Meanwhile, AGE has also been deployed to one of the world-leading display advertising platforms, and we observe significant improvements on various top-line evaluation metrics.

Jia-Qi Yang, Xiang Li, Shuguang Han et al.

Conversion rate (CVR) prediction is one of the most critical tasks for digital display advertising. Commercial systems often require to update models in an online learning manner to catch up with the evolving data distribution. However, conversions usually do not happen immediately after a user click. This may result in inaccurate labeling, which is called delayed feedback problem. In previous studies, delayed feedback problem is handled either by waiting positive label for a long period of time, or by consuming the negative sample on its arrival and then insert a positive duplicate when a conversion happens later. Indeed, there is a trade-off between waiting for more accurate labels and utilizing fresh data, which is not considered in existing works. To strike a balance in this trade-off, we propose Elapsed-Time Sampling Delayed Feedback Model (ES-DFM), which models the relationship between the observed conversion distribution and the true conversion distribution. Then we optimize the expectation of true conversion distribution via importance sampling under the elapsed-time sampling distribution. We further estimate the importance weight for each instance, which is used as the weight of loss function in CVR prediction. To demonstrate the effectiveness of ES-DFM, we conduct extensive experiments on a public data and a private industrial dataset. Experimental results confirm that our method consistently outperforms the previous state-of-the-art results.

Michael Bendersky, Honglei Zhuang, Ji Ma et al.

In this paper, we report the results of our participation in the TREC-COVID challenge. To meet the challenge of building a search engine for rapidly evolving biomedical collection, we propose a simple yet effective weighted hierarchical rank fusion approach, that ensembles together 102 runs from (a) lexical and semantic retrieval systems, (b) pre-trained and fine-tuned BERT rankers, and (c) relevance feedback runs. Our ablation studies demonstrate the contributions of each of these systems to the overall ensemble. The submitted ensemble runs achieved state-of-the-art performance in rounds 4 and 5 of the TREC-COVID challenge.

Shuguang Han, Xuanhui Wang, Mike Bendersky et al.

This paper describes a machine learning algorithm for document (re)ranking, in which queries and documents are firstly encoded using BERT [1], and on top of that a learning-to-rank (LTR) model constructed with TF-Ranking (TFR) [2] is applied to further optimize the ranking performance. This approach is proved to be effective in a public MS MARCO benchmark [3]. Our first two submissions achieve the best performance for the passage re-ranking task [4], and the second best performance for the passage full-ranking task as of April 10, 2020 [5]. To leverage the lately development of pre-trained language models, we recently integrate RoBERTa [6] and ELECTRA [7]. Our latest submissions improve our previously state-of-the-art re-ranking performance by 4.3% [8], and achieve the third best performance for the full-ranking task [9] as of June 8, 2020. Both of them demonstrate the effectiveness of combining ranking losses with BERT representations for document ranking.

Shuguang Han, Daqing He, Zhen Yue

People search is an important topic in information retrieval. Many previous studies on this topic employed social networks to boost search performance by incorporating either local network features (e.g. the common connections between the querying user and candidates in social networks), or global network features (e.g. the PageRank), or both. However, the available social network information can be restricted because of the privacy settings of involved users, which in turn would affect the performance of people search. Therefore, in this paper, we focus on the privacy issues in people search. We propose simulating different privacy settings with a public social network due to the unavailability of privacy-concerned networks. Our study examines the influences of privacy concerns on the local and global network features, and their impacts on the performance of people search. Our results show that: 1) the privacy concerns of different people in the networks have different influences. People with higher association (i.e. higher degree in a network) have much greater impacts on the performance of people search; 2) local network features are more sensitive to the privacy concerns, especially when such concerns come from high association peoples in the network who are also related to the querying user. As the first study on this topic, we hope to generate further discussions on these issues.

Shuguang Han, Zhen Yue, Daqing He

Information seeking process is an important topic in information seeking behavior research. Both qualitative and empirical methods have been adopted in analyzing information seeking processes, with major focus on uncovering the latent search tactics behind user behaviors. Most of the existing works require defining search tactics in advance and coding data manually. Among the few works that can recognize search tactics automatically, they missed making sense of those tactics. In this paper, we proposed using an automatic technique, i.e. the Hidden Markov Model (HMM), to explicitly model the search tactics. HMM results show that the identified search tactics of individual information seeking behaviors are consistent with Marchioninis Information seeking process model. With the advantages of showing the connections between search tactics and search actions and the transitions among search tactics, we argue that HMM is a useful tool to investigate information seeking process, or at least it provides a feasible way to analyze large scale dataset.