Jiachen Liu

Jiachen Liu, Jae-Won Chung, Zhiyu Wu et al.

Large language models (LLMs) are now at the core of conversational AI services such as real-time translation and chatbots, which provide live user interaction by incrementally streaming text to the user. However, existing LLM serving systems fail to provide good user experience because their optimization metrics are not always aligned with user experience. In this paper, we first introduce and define the notion of Quality-of-Experience (QoE) for text streaming services by considering each user's end-to-end interaction timeline. Based on this, we propose Andes, a QoE-aware LLM serving system that enhances user experience by ensuring that users receive the first token promptly and subsequent tokens at a smooth, digestible pace, even during surge periods. This is enabled by Andes's preemptive request scheduler that dynamically prioritizes requests at the token granularity based on each request's expected QoE gain and GPU resource usage. Our evaluations demonstrate that, compared to state-of-the-art LLM serving systems, Andes improves the average QoE by up to $4.7\times$ given the same GPU resource, or saves up to 61% GPU resources while maintaining the same high QoE.

Sarah Jabbour, Trenton Chang, Anindya Das Antar et al.

Generative AI (GenAI) models have become vital across industries, yet current evaluation methods have not adapted to their widespread use. Traditional evaluations often rely on benchmarks and fixed datasets, frequently failing to reflect real-world performance, which creates a gap between lab-tested outcomes and practical applications. This white paper proposes a comprehensive framework for how we should evaluate real-world GenAI systems, emphasizing diverse, evolving inputs and holistic, dynamic, and ongoing assessment approaches. The paper offers guidance for practitioners on how to design evaluation methods that accurately reflect real-time capabilities, and provides policymakers with recommendations for crafting GenAI policies focused on societal impacts, rather than fixed performance numbers or parameter sizes. We advocate for holistic frameworks that integrate performance, fairness, and ethics and the use of continuous, outcome-oriented methods that combine human and automated assessments while also being transparent to foster trust among stakeholders. Implementing these strategies ensures GenAI models are not only technically proficient but also ethically responsible and impactful.