Etsuko Ishii

Ziwei Ji, Delong Chen, Etsuko Ishii et al.

The hallucination problem of Large Language Models (LLMs) significantly limits their reliability and trustworthiness. Humans have a self-awareness process that allows us to recognize what we don't know when faced with queries. Inspired by this, our paper investigates whether LLMs can estimate their own hallucination risk before response generation. We analyze the internal mechanisms of LLMs broadly both in terms of training data sources and across 15 diverse Natural Language Generation (NLG) tasks, spanning over 700 datasets. Our empirical analysis reveals two key insights: (1) LLM internal states indicate whether they have seen the query in training data or not; and (2) LLM internal states show they are likely to hallucinate or not regarding the query. Our study explores particular neurons, activation layers, and tokens that play a crucial role in the LLM perception of uncertainty and hallucination risk. By a probing estimator, we leverage LLM self-assessment, achieving an average hallucination estimation accuracy of 84.32\% at run time.

Ziwei Ji, Tiezheng Yu, Yan Xu et al.

Large language models (LLMs) have shown promise for generative and knowledge-intensive tasks including question-answering (QA) tasks. However, the practical deployment still faces challenges, notably the issue of "hallucination", where models generate plausible-sounding but unfaithful or nonsensical information. This issue becomes particularly critical in the medical domain due to the uncommon professional concepts and potential social risks involved. This paper analyses the phenomenon of hallucination in medical generative QA systems using widely adopted LLMs and datasets. Our investigation centers on the identification and comprehension of common problematic answers, with a specific emphasis on hallucination. To tackle this challenge, we present an interactive self-reflection methodology that incorporates knowledge acquisition and answer generation. Through this feedback process, our approach steadily enhances the factuality, consistency, and entailment of the generated answers. Consequently, we harness the interactivity and multitasking ability of LLMs and produce progressively more precise and accurate answers. Experimental results on both automatic and human evaluation demonstrate the superiority of our approach in hallucination reduction compared to baselines.

Ziwei Ji, Yan Xu, I-Tsun Cheng et al.

In order to offer a customized script tool and inspire professional scriptwriters, we present VScript. It is a controllable pipeline that generates complete scripts, including dialogues and scene descriptions, as well as presents visually using video retrieval. With an interactive interface, our system allows users to select genres and input starting words that control the theme and development of the generated script. We adopt a hierarchical structure, which first generates the plot, then the script and its visual presentation. A novel approach is also introduced to plot-guided dialogue generation by treating it as an inverse dialogue summarization. The experiment results show that our approach outperforms the baselines on both automatic and human evaluations, especially in genre control.

Etsuko Ishii, Yan Xu, Samuel Cahyawijaya et al.

Question rewriting (QR) is a subtask of conversational question answering (CQA) aiming to ease the challenges of understanding dependencies among dialogue history by reformulating questions in a self-contained form. Despite seeming plausible, little evidence is available to justify QR as a mitigation method for CQA. To verify the effectiveness of QR in CQA, we investigate a reinforcement learning approach that integrates QR and CQA tasks and does not require corresponding QR datasets for targeted CQA. We find, however, that the RL method is on par with the end-to-end baseline. We provide an analysis of the failure and describe the difficulty of exploiting QR for CQA.

Etsuko Ishii, Yan Xu, Bryan Wilie et al.

Inference, especially those derived from inductive processes, is a crucial component in our conversation to complement the information implicitly or explicitly conveyed by a speaker. While recent large language models show remarkable advances in inference tasks, their performance in inductive reasoning, where not all information is present in the context, is far behind deductive reasoning. In this paper, we analyze the behavior of the models based on the task difficulty defined by the semantic information gap -- which distinguishes inductive and deductive reasoning (Johnson-Laird, 1988, 1993). Our analysis reveals that the disparity in information between dialogue contexts and desired inferences poses a significant challenge to the inductive inference process. To mitigate this information gap, we investigate a contrastive learning approach by feeding negative samples. Our experiments suggest negative samples help models understand what is wrong and improve their inference generations.

Samuel Cahyawijaya, Delong Chen, Yejin Bang et al.

The widespread application of LLMs across various tasks and fields has necessitated the alignment of these models with human values and preferences. Given various approaches of human value alignment, there is an urgent need to understand the scope and nature of human values injected into these LLMs before their deployment and adoption. We propose UniVaR, a high-dimensional neural representation of symbolic human value distributions in LLMs, orthogonal to model architecture and training data. This is a continuous and scalable representation, self-supervised from the value-relevant output of 8 LLMs and evaluated on 15 open-source and commercial LLMs. Through UniVaR, we visualize and explore how LLMs prioritize different values in 25 languages and cultures, shedding light on complex interplay between human values and language modeling.

Delong Chen, Samuel Cahyawijaya, Etsuko Ishii et al.

This paper establishes a formal information-theoretic framework for image captioning, conceptualizing captions as compressed linguistic representations that selectively encode semantic units in images. Our framework posits that good image captions should balance three key aspects: informationally sufficient, minimally redundant, and readily comprehensible by humans. By formulating these aspects as quantitative measures with adjustable weights, our framework provides a flexible foundation for analyzing and optimizing image captioning systems across diverse task requirements. To demonstrate its applicability, we introduce the Pyramid of Captions (PoCa) method, which generates enriched captions by integrating local and global visual information. We present both theoretical proof that PoCa improves caption quality under certain assumptions, and empirical validation of its effectiveness across various image captioning models and datasets.

Young Min Cho, Daniele Bonadiman, Divya Bhargavi et al.

Training large foundation models for agentic tasks is increasingly impractical due to the high computational costs, long iteration cycles, and rapid obsolescence as new models are continuously released. Instead of post-training massive models for every new task or domain, we propose Supplement Generation Training (SGT), a more efficient and sustainable strategy. SGT trains a smaller LLM to generate useful supplemental text that, when appended to the original input, helps the larger LLM solve the task more effectively. These lightweight models can dynamically adapt supplements to task requirements, improving performance without modifying the underlying large models. This approach decouples task-specific optimization from large foundation models and enables more flexible, cost-effective deployment of LLM-powered agents in real-world applications.

Suhaib Abdurahman, Etsuko Ishii, Katerina Margatina et al.

LLM-based multi-agent systems (MAS) show promise on complex tasks but remain prone to coordination failures such as goal drift, error cascades, and misaligned behaviors. We propose Explicit Trait Inference (ETI), a psychologically grounded method for improving coordination. ETI enables agents to infer and track partner characteristics along two established psychological dimensions--warmth (e.g., trust) and competence (e.g., skill)--from interaction histories to guide decisions. We evaluate ETI in controlled settings (economic games), where it reduces payoff loss by 45-77%, and in more realistic, complex multi-agent settings (MultiAgentBench), where it improves performance by 3-29% depending on the scenario and model, relative to a CoT baseline. Additional analysis shows that gains are closely linked to trait inference: ETI profiles predict agents' actions, and informative profiles drive improvements. These results highlight ETI as a lightweight and robust mechanism for improving coordination in diverse multi-agent settings, and provide the first systematic evidence that LLM agents can (i) reliably infer others' traits from interaction histories and (ii) leverage structured awareness of others' traits for coordination.

Bryan Wilie, Samuel Cahyawijaya, Etsuko Ishii et al.

The capability to reason from text is crucial for real-world NLP applications. Real-world scenarios often involve incomplete or evolving data. In response, individuals update their beliefs and understandings accordingly. However, most existing evaluations assume that language models (LMs) operate with consistent information. We introduce Belief-R, a new dataset designed to test LMs' belief revision ability when presented with new evidence. Inspired by how humans suppress prior inferences, this task assesses LMs within the newly proposed delta reasoning ($ΔR$) framework. Belief-R features sequences of premises designed to simulate scenarios where additional information could necessitate prior conclusions drawn by LMs. We evaluate $\sim$30 LMs across diverse prompting strategies and found that LMs generally struggle to appropriately revise their beliefs in response to new information. Further, models adept at updating often underperformed in scenarios without necessary updates, highlighting a critical trade-off. These insights underscore the importance of improving LMs' adaptiveness to changing information, a step toward more reliable AI systems.

Ziwei Ji, Nayeon Lee, Rita Frieske et al.

Natural Language Generation (NLG) has improved exponentially in recent years thanks to the development of sequence-to-sequence deep learning technologies such as Transformer-based language models. This advancement has led to more fluent and coherent NLG, leading to improved development in downstream tasks such as abstractive summarization, dialogue generation and data-to-text generation. However, it is also apparent that deep learning based generation is prone to hallucinate unintended text, which degrades the system performance and fails to meet user expectations in many real-world scenarios. To address this issue, many studies have been presented in measuring and mitigating hallucinated texts, but these have never been reviewed in a comprehensive manner before. In this survey, we thus provide a broad overview of the research progress and challenges in the hallucination problem in NLG. The survey is organized into two parts: (1) a general overview of metrics, mitigation methods, and future directions; (2) an overview of task-specific research progress on hallucinations in the following downstream tasks, namely abstractive summarization, dialogue generation, generative question answering, data-to-text generation, machine translation, and visual-language generation; and (3) hallucinations in large language models (LLMs). This survey serves to facilitate collaborative efforts among researchers in tackling the challenge of hallucinated texts in NLG.

Samuel Cahyawijaya, Genta Indra Winata, Holy Lovenia et al.

While the recent advances in deep neural networks (DNN) bring remarkable success, the computational cost also increases considerably. In this paper, we introduce Greenformer, a toolkit to accelerate the computation of neural networks through matrix factorization while maintaining performance. Greenformer can be easily applied with a single line of code to any DNN model. Our experimental results show that Greenformer is effective for a wide range of scenarios. We provide the showcase of Greenformer at https://samuelcahyawijaya.github.io/greenformer-demo/.

Yejin Bang, Nayeon Lee, Etsuko Ishii et al.

Politically sensitive topics are still a challenge for open-domain chatbots. However, dealing with politically sensitive content in a responsible, non-partisan, and safe behavior way is integral for these chatbots. Currently, the main approach to handling political sensitivity is by simply changing such a topic when it is detected. This is safe but evasive and results in a chatbot that is less engaging. In this work, as a first step towards a politically safe chatbot, we propose a group of metrics for assessing their political prudence. We then conduct political prudence analysis of various chatbots and discuss their behavior from multiple angles through our automatic metric and human evaluation metrics. The testsets and codebase are released to promote research in this area.

Etsuko Ishii, Yan Xu, Genta Indra Winata et al.

Information-seeking dialogue systems, including knowledge identification and response generation, aim to respond to users with fluent, coherent, and informative responses based on users' needs, which. To tackle this challenge, we utilize data augmentation methods and several training techniques with the pre-trained language models to learn a general pattern of the task and thus achieve promising performance. In DialDoc21 competition, our system achieved 74.95 F1 score and 60.74 Exact Match score in subtask 1, and 37.72 SacreBLEU score in subtask 2. Empirical analysis is provided to explain the effectiveness of our approaches.

Etsuko Ishii, Genta Indra Winata, Samuel Cahyawijaya et al.

Over the past year, research in various domains, including Natural Language Processing (NLP), has been accelerated to fight against the COVID-19 pandemic, yet such research has just started on dialogue systems. In this paper, we introduce an end-to-end dialogue system which aims to ease the isolation of people under self-quarantine. We conduct a control simulation experiment to assess the effects of the user interface, a web-based virtual agent called Nora vs. the android ERICA via a video call. The experimental results show that the android offers a more valuable user experience by giving the impression of being more empathetic and engaging in the conversation due to its nonverbal information, such as facial expressions and body gestures.

Genta Indra Winata, Holy Lovenia, Etsuko Ishii et al.

The current pandemic has forced people globally to remain in isolation and practice social distancing, which creates the need for a system to combat the resulting loneliness and negative emotions. In this paper we propose Nora, a virtual coaching platform designed to utilize natural language understanding in its dialogue system and suggest other recommendations based on user interactions. It is intended to provide assistance and companionship to people undergoing self-quarantine or work-from-home routines. Nora helps users gauge their well-being by detecting and recording the user's emotion, sentiment, and stress. Nora also recommends various workout, meditation, or yoga exercises to users in support of developing a healthy daily routine. In addition, we provide a social community inside Nora, where users can connect and share their experiences with others undergoing a similar isolation procedure. Nora can be accessed from anywhere via a web link and has support for both English and Mandarin.

Yan Xu, Etsuko Ishii, Samuel Cahyawijaya et al.

To diversify and enrich generated dialogue responses, knowledge-grounded dialogue has been investigated in recent years. The existing methods tackle the knowledge grounding challenge by retrieving the relevant sentences over a large corpus and augmenting the dialogues with explicit extra information. Despite their success, however, the existing works have drawbacks in inference efficiency. This paper proposes KnowExpert, a framework to bypass the explicit retrieval process and inject knowledge into the pre-trained language models with lightweight adapters and adapt to the knowledge-grounded dialogue task. To the best of our knowledge, this is the first attempt to tackle this challenge without retrieval in this task under an open-domain chit-chat scenario. The experimental results show that Knowexpert performs comparably with some retrieval-based baselines while being time-efficient in inference, demonstrating the effectiveness of our proposed method.

Yejin Bang, Etsuko Ishii, Samuel Cahyawijaya et al.

Amid the pandemic COVID-19, the world is facing unprecedented infodemic with the proliferation of both fake and real information. Considering the problematic consequences that the COVID-19 fake-news have brought, the scientific community has put effort to tackle it. To contribute to this fight against the infodemic, we aim to achieve a robust model for the COVID-19 fake-news detection task proposed at CONSTRAINT 2021 (FakeNews-19) by taking two separate approaches: 1) fine-tuning transformers based language models with robust loss functions and 2) removing harmful training instances through influence calculation. We further evaluate the robustness of our models by evaluating on different COVID-19 misinformation test set (Tweets-19) to understand model generalization ability. With the first approach, we achieve 98.13% for weighted F1 score (W-F1) for the shared task, whereas 38.18% W-F1 on the Tweets-19 highest. On the contrary, by performing influence data cleansing, our model with 99% cleansing percentage can achieve 54.33% W-F1 score on Tweets-19 with a trade-off. By evaluating our models on two COVID-19 fake-news test sets, we suggest the importance of model generalization ability in this task to step forward to tackle the COVID-19 fake-news problem in online social media platforms.

Andrea Madotto, Etsuko Ishii, Zhaojiang Lin et al.

There has been considerable progress made towards conversational models that generate coherent and fluent responses; however, this often involves training large language models on large dialogue datasets, such as Reddit. These large conversational models provide little control over the generated responses, and this control is further limited in the absence of annotated conversational datasets for attribute specific generation that can be used for fine-tuning the model. In this paper, we first propose and evaluate plug-and-play methods for controllable response generation, which does not require dialogue specific datasets and does not rely on fine-tuning a large model. While effective, the decoding procedure induces considerable computational overhead, rendering the conversational model unsuitable for interactive usage. To overcome this, we introduce an approach that does not require further computation at decoding time, while also does not require any fine-tuning of a large language model. We demonstrate, through extensive automatic and human evaluation, a high degree of control over the generated conversational responses with regard to multiple desired attributes, while being fluent.

Zhaojiang Lin, Zihan Liu, Genta Indra Winata et al.

Personalized dialogue systems are an essential step toward better human-machine interaction. Existing personalized dialogue agents rely on properly designed conversational datasets, which are mostly monolingual (e.g., English), which greatly limits the usage of conversational agents in other languages. In this paper, we propose a multi-lingual extension of Persona-Chat, namely XPersona. Our dataset includes persona conversations in six different languages other than English for building and evaluating multilingual personalized agents. We experiment with both multilingual and cross-lingual trained baselines, and evaluate them against monolingual and translation-pipeline models using both automatic and human evaluation. Experimental results show that the multilingual trained models outperform the translation-pipeline and that they are on par with the monolingual models, with the advantage of having a single model across multiple languages. On the other hand, the state-of-the-art cross-lingual trained models achieve inferior performance to the other models, showing that cross-lingual conversation modeling is a challenging task. We hope that our dataset and baselines will accelerate research in multilingual dialogue systems.