Greta Damo

Greta Damo, Stéphane Petiot, Elena Cabrio et al.

The increasing volume of hate speech on online platforms poses significant societal challenges. While the Natural Language Processing community has developed effective methods to automatically detect the presence of hate speech, responses to it, called counter-speech, are still an open challenge. We present PEACE 2.0, a novel tool that, besides analysing and explaining why a message is considered hateful or not, also generates a response to it. More specifically, PEACE 2.0 has three main new functionalities: leveraging a Retrieval-Augmented Generation (RAG) pipeline i) to ground HS explanations into evidence and facts, ii) to automatically generate evidence-grounded counter-speech, and iii) exploring the characteristics of counter-speech replies. By integrating these capabilities, PEACE 2.0 enables in-depth analysis and response generation for both explicit and implicit hateful messages.

Greta Damo, Elena Cabrio, Serena Villata

Counter-speech (CS) is a key strategy for mitigating online Hate Speech (HS), yet defining the criteria to assess its effectiveness remains an open challenge. We propose a novel computational framework for CS effectiveness classification, grounded in linguistics, communication and argumentation concepts. Our framework defines six core dimensions - Clarity, Evidence, Emotional Appeal, Rebuttal, Audience Adaptation, and Fairness - which we use to annotate 4,214 CS instances from two benchmark datasets, resulting in a novel linguistic resource released to the community. In addition, we propose two classification strategies, multi-task and dependency-based, achieving strong results (0.94 and 0.96 average F1 respectively on both expert- and user-written CS), outperforming standard baselines, and revealing strong interdependence among dimensions.

Greta Damo, Elena Cabrio, Serena Villata

Counter-speech generation is at the core of many expert activities, such as fact-checking and hate speech, to counter harmful content. Yet, existing work treats counter-speech generation as pure text generation task, mainly based on Large Language Models or NGO experts. These approaches show severe drawbacks due to the limited reliability and coherence in the generated countering text, and in scalability, respectively. To close this gap, we introduce a novel framework to model counter-speech generation as knowledge-wise text generation process. Our framework integrates advanced Retrieval-Augmented Generation (RAG) pipelines to ensure the generation of trustworthy counter-speech for 8 main target groups identified in the hate speech literature, including women, people of colour, persons with disabilities, migrants, Muslims, Jews, LGBT persons, and other. We built a knowledge base over the United Nations Digital Library, EUR-Lex and the EU Agency for Fundamental Rights, comprising a total of 32,792 texts. We use the MultiTarget-CONAN dataset to empirically assess the quality of the generated counter-speech, both through standard metrics (i.e., JudgeLM) and a human evaluation. Results show that our framework outperforms standard LLM baselines and competitive approach, on both assessments. The resulting framework and the knowledge base pave the way for studying trustworthy and sound counter-speech generation, in hate speech and beyond.