X. Su

h-index38
2papers
5,354citations

2 Papers

8.9CLMay 17, 2023Code
M3KE: A Massive Multi-Level Multi-Subject Knowledge Evaluation Benchmark for Chinese Large Language Models

Chuang Liu, Renren Jin, Yuqi Ren et al.

Large language models have recently made tremendous progress in a variety of aspects, e.g., cross-task generalization, instruction following. Comprehensively evaluating the capability of large language models in multiple tasks is of great importance. In this paper, we propose M3KE, a Massive Multi-Level Multi-Subject Knowledge Evaluation benchmark, which is developed to measure knowledge acquired by Chinese large language models by testing their multitask accuracy in zero- and few-shot settings. We have collected 20,477 questions from 71 tasks. Our selection covers all major levels of Chinese education system, ranging from the primary school to college, as well as a wide variety of subjects, including humanities, history, politics, law, education, psychology, science, technology, art and religion. All questions are multiple-choice questions with four options, hence guaranteeing a standardized and unified assessment process. We've assessed a number of state-of-the-art open-source Chinese large language models on the proposed benchmark. The size of these models varies from 335M to 130B parameters. Experiment results demonstrate that they perform significantly worse than GPT-3.5 that reaches an accuracy of ~ 48% on M3KE. The dataset is available at https://github.com/tjunlp-lab/M3KE.

9.6CLOct 8, 2025
Incremental Summarization for Customer Support via Progressive Note-Taking and Agent Feedback

Yisha Wu, Cen Mia Zhao, Yuanpei Cao et al.

We introduce an incremental summarization system for customer support agents that intelligently determines when to generate concise bullet notes during conversations, reducing agents' context-switching effort and redundant review. Our approach combines a fine-tuned Mixtral-8x7B model for continuous note generation with a DeBERTa-based classifier to filter trivial content. Agent edits refine the online notes generation and regularly inform offline model retraining, closing the agent edits feedback loop. Deployed in production, our system achieved a 3% reduction in case handling time compared to bulk summarization (with reductions of up to 9% in highly complex cases), alongside high agent satisfaction ratings from surveys. These results demonstrate that incremental summarization with continuous feedback effectively enhances summary quality and agent productivity at scale.