Haitao Leng

Xiaoming Shi, Zeming Liu, Chuan Wang et al.

Most medical dialogue systems assume that patients have clear goals (medicine querying, surgical operation querying, etc.) before medical consultation. However, in many real scenarios, due to the lack of medical knowledge, it is usually difficult for patients to determine clear goals with all necessary slots. In this paper, we identify this challenge as how to construct medical consultation dialogue systems to help patients clarify their goals. To mitigate this challenge, we propose a novel task and create a human-to-human mixed-type medical consultation dialogue corpus, termed MidMed, covering five dialogue types: task-oriented dialogue for diagnosis, recommendation, knowledge-grounded dialogue, QA, and chitchat. MidMed covers four departments (otorhinolaryngology, ophthalmology, skin, and digestive system), with 8,175 dialogues. Furthermore, we build baselines on MidMed and propose an instruction-guiding medical dialogue generation framework, termed InsMed, to address this task. Experimental results show the effectiveness of InsMed.

Chenyu Zhou, Xiaoming Shi, Hui Qiu et al.

E-commerce agents contribute greatly to helping users complete their e-commerce needs. To promote further research and application of e-commerce agents, benchmarking frameworks are introduced for evaluating LLM agents in the e-commerce domain. Despite the progress, current benchmarks lack evaluating agents' capability to handle mixed-type e-commerce dialogue and complex domain rules. To address the issue, this work first introduces a novel corpus, termed Mix-ECom, which is constructed based on real-world customer-service dialogues with post-processing to remove user privacy and add CoT process. Specifically, Mix-ECom contains 4,799 samples with multiply dialogue types in each e-commerce dialogue, covering four dialogue types (QA, recommendation, task-oriented dialogue, and chit-chat), three e-commerce task types (pre-sales, logistics, after-sales), and 82 e-commerce rules. Furthermore, this work build baselines on Mix-Ecom and propose a dynamic framework to further improve the performance. Results show that current e-commerce agents lack sufficient capabilities to handle e-commerce dialogues, due to the hallucination cased by complex domain rules. The dataset will be publicly available.