Approximating Interactive Human Evaluation with Self-Play for Open-Domain Dialog SystemsAsma Ghandeharioun, Judy Hanwen Shen, Natasha Jaques et al.
Building an open-domain conversational agent is a challenging problem. Current evaluation methods, mostly post-hoc judgments of static conversation, do not capture conversation quality in a realistic interactive context. In this paper, we investigate interactive human evaluation and provide evidence for its necessity; we then introduce a novel, model-agnostic, and dataset-agnostic method to approximate it. In particular, we propose a self-play scenario where the dialog system talks to itself and we calculate a combination of proxies such as sentiment and semantic coherence on the conversation trajectory. We show that this metric is capable of capturing the human-rated quality of a dialog model better than any automated metric known to-date, achieving a significant Pearson correlation (r>.7, p<.05). To investigate the strengths of this novel metric and interactive evaluation in comparison to state-of-the-art metrics and human evaluation of static conversations, we perform extended experiments with a set of models, including several that make novel improvements to recent hierarchical dialog generation architectures through sentiment and semantic knowledge distillation on the utterance level. Finally, we open-source the interactive evaluation platform we built and the dataset we collected to allow researchers to efficiently deploy and evaluate dialog models.
Human-centric Dialog Training via Offline Reinforcement LearningNatasha Jaques, Judy Hanwen Shen, Asma Ghandeharioun et al.
How can we train a dialog model to produce better conversations by learning from human feedback, without the risk of humans teaching it harmful chat behaviors? We start by hosting models online, and gather human feedback from real-time, open-ended conversations, which we then use to train and improve the models using offline reinforcement learning (RL). We identify implicit conversational cues including language similarity, elicitation of laughter, sentiment, and more, which indicate positive human feedback, and embed these in multiple reward functions. A well-known challenge is that learning an RL policy in an offline setting usually fails due to the lack of ability to explore and the tendency to make over-optimistic estimates of future reward. These problems become even harder when using RL for language models, which can easily have a 20,000 action vocabulary and many possible reward functions. We solve the challenge by developing a novel class of offline RL algorithms. These algorithms use KL-control to penalize divergence from a pre-trained prior language model, and use a new strategy to make the algorithm pessimistic, instead of optimistic, in the face of uncertainty. We test the resulting dialog model with ratings from 80 users in an open-domain setting and find it achieves significant improvements over existing deep offline RL approaches. The novel offline RL method is viable for improving any existing generative dialog model using a static dataset of human feedback.