Norihisa P. Miyake

Katie Seaborn, Jacqueline Urakami, Peter Pennefather et al.

Voice is a natural mode of expression offered by modern computer-based systems. Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions of complex interactions that numbers alone cannot fully represent. We conducted a systematic review of the literature on qualitative approaches to voice UX, capturing the nature of this body of work in a systematic map and offering a qualitative synthesis of findings. We highlight the benefits of qualitative methods for voice UX research, identify opportunities for increasing rigour in methods and outcomes, and distill patterns of experience across a diversity of devices and modes of qualitative praxis.

Katie Seaborn, Peter Pennefather, Norihisa P. Miyake et al.

Artificial intelligences (AI) are increasingly being embodied and embedded in the world to carry out tasks and support decision-making with and for people. Robots, recommender systems, voice assistants, virtual humans - do these disparate types of embodied AI have something in common? Here we show how they can manifest as "socially embodied AI." We define this as the state that embodied AI "circumstantially" take on within interactive contexts when perceived as both social and agentic by people. We offer a working ontology that describes how embodied AI can dynamically transition into socially embodied AI. We propose an ontological heuristic for describing the threshold: the Tepper line. We reinforce our theoretical work with expert insights from a card sort workshop. We end with two case studies to illustrate the dynamic and contextual nature of this heuristic.