Zhuangyi Jiang

Yue Zhao, Qingqing Gu, Xiaoyu Wang et al.

Emotional support conversation (ESC) aims to alleviate the emotional distress of individuals through effective conversations. Although large language models (LLMs) have obtained remarkable progress on ESC, most of these studies might not define the diagram from the state model perspective, therefore providing a suboptimal solution for long-term satisfaction. To address such an issue, we leverage the Finite State Machine (FSM) on LLMs, and propose a framework called FiSMiness. Our framework allows a single LLM to bootstrap the planning during ESC, and self-reason the seeker's emotion, support strategy and the final response upon each conversational turn. Substantial experiments on ESC datasets suggest that FiSMiness outperforms many baselines, including direct inference, self-refine, chain of thought, finetuning, and external-assisted methods, even those with many more parameters.

Qingqing Gu, Dan Wang, Yue Zhao et al.

Chain-of-Thought (CoT) is widely applied to enhance the LLM capability in math, coding and reasoning tasks. However, its performance is limited for open-domain tasks, when there are no clearly defined reasoning steps or logical transitions. To mitigate such challenges, we propose a new prompt-based paradigm called Chain of Conceptual Thoughts (CoCT), which suggests the LLM first to produce the tag of concepts, then complete the detailed content following the concept. To encourage this hierarchical way of thinking, we implement the concepts with emotions, strategies and topics. We experiment with this paradigm in daily and emotional support conversations, covering tasks with both in-domain and out-of-domain concept settings. Automatic, human, and LLM-based evaluations reveal that CoCT surpasses several prompt-based baselines such as self-refine, ECoT, SoT and RAG, suggesting a potential solution of LLM prompting paradigm for a wider scope of tasks.