Grace Hui Yang

Victor De Lima, Grace Hui Yang

Most conversational agents (CAs) are designed to satisfy user needs through user-driven interactions. However, many real-world settings, such as academic interviewing, judicial proceedings, and journalistic investigations, involve broader institutional decision-making processes and require agents that can elicit information from users. In this paper, we introduce Information Elicitation Agents (IEAs) in which the agent's goal is to elicit information from users to support the agent's institutional or task-oriented objectives. To enable systematic research on this setting, we present YIELD, a 26M-token dataset of 2,281 ethically sourced, human-to-human dialogues. Moreover, we formalize information elicitation as a finite-horizon POMDP and propose novel metrics tailored to IEAs. Pilot experiments on multiple foundation LLMs show that training on YIELD improves their alignment with real elicitation behavior and findings are corroborated by human evaluation. We release YIELD under CC BY 4.0. The dataset, project code, evaluation tools, and fine-tuned model adapters are available at: https://github.com/infosenselab/yield.

Quinn Patwardhan, Grace Hui Yang

This paper contains what the Georgetown InfoSense group has done in regard to solving the challenges presented by TREC iKAT 2023. Our submitted runs outperform the median runs by a significant margin, exhibiting superior performance in nDCG across various cut numbers and in overall success rate. Our approach uses a Generate-Retrieve-Generate method, which we've found to greatly outpace Retrieve-Then-Generate approaches for the purposes of iKAT. Our solution involves the use of Large Language Models (LLMs) for initial answers, answer grounding by BM25, passage quality filtering by logistic regression, and answer generation by LLMs again. We leverage several purpose-built Language Models, including BERT, Chat-based, and text-to-transfer-based models, for text understanding, classification, generation, and summarization. The official results of the TREC evaluation contradict our initial self-evaluation, which may suggest that a decrease in the reliance on our retrieval and classification methods is better. Nonetheless, our findings suggest that the sequence of involving these different components matters, where we see an essentiality of using LLMs before using search engines.

Xubo Lin, Zezhii Deng, Shihao Wang et al.

Most existing dialogue systems are user-driven, primarily designed to fulfill user requests. However, in many critical real-world scenarios, a conversational agent must proactively extract information to achieve its own objectives rather than merely respond. To address this gap, we introduce \emph{Inquisitive Conversational Agents (ICAs)} and develop an ICA specifically tailored to U.S. Supreme Court oral arguments. We propose a Dual Hierarchical Reinforcement Learning framework featuring two cooperating RL agents, each with its own policy, to coordinate strategic dialogue management and fine-grained utterance generation. By learning when and how to ask probing questions, the agent emulates judicial questioning patterns and systematically uncovers crucial information to fulfill its legal objectives. Evaluations on a U.S. Supreme Court dataset show that our method outperforms various baselines across multiple metrics. It represents an important first step toward broader high-stakes, domain-specific applications.

Mingze Wang, Ziyang Zhang, Grace Hui Yang

This paper presents a novel approach that supports natural language voice instructions to guide deep reinforcement learning (DRL) algorithms when training self-driving cars. DRL methods are popular approaches for autonomous vehicle (AV) agents. However, most existing methods are sample- and time-inefficient and lack a natural communication channel with the human expert. In this paper, how new human drivers learn from human coaches motivates us to study new ways of human-in-the-loop learning and a more natural and approachable training interface for the agents. We propose incorporating natural language voice instructions (NLI) in model-based deep reinforcement learning to train self-driving cars. We evaluate the proposed method together with a few state-of-the-art DRL methods in the CARLA simulator. The results show that NLI can help ease the training process and significantly boost the agents' learning speed.

Victor De Lima, Jiqun Liu, Grace Hui Yang

Information ecosystems increasingly shape how people internalize exposure to adverse digital experiences, raising concerns about the long-term consequences for information health. In modern search and recommendation systems, ranking and personalization policies play a central role in shaping such exposure and its long-term effects on users. To study these effects in a controlled setting, we present FrameRef, a large-scale dataset of 1,073,740 systematically reframed claims across five framing dimensions: authoritative, consensus, emotional, prestige, and sensationalist, and propose a simulation-based framework for modeling sequential information exposure and reinforcement dynamics characteristic of ranking and recommendation systems. Within this framework, we construct framing-sensitive agent personas by fine-tuning language models with framing-conditioned loss attenuation, inducing targeted biases while preserving overall task competence. Using Monte Carlo trajectory sampling, we show that small, systematic shifts in acceptance and confidence can compound over time, producing substantial divergence in cumulative information health trajectories. Human evaluation further confirms that FrameRef's generated framings measurably affect human judgment. Together, our dataset and framework provide a foundation for systematic information health research through simulation, complementing and informing responsible human-centered research. We release FrameRef, code, documentation, human evaluation data, and persona adapter models at https://github.com/infosenselab/frameref.

Yang Deng, Lizi Liao, Zhonghua Zheng et al.

Recent research on proactive conversational agents (PCAs) mainly focuses on improving the system's capabilities in anticipating and planning action sequences to accomplish tasks and achieve goals before users articulate their requests. This perspectives paper highlights the importance of moving towards building human-centered PCAs that emphasize human needs and expectations, and that considers ethical and social implications of these agents, rather than solely focusing on technological capabilities. The distinction between a proactive and a reactive system lies in the proactive system's initiative-taking nature. Without thoughtful design, proactive systems risk being perceived as intrusive by human users. We address the issue by establishing a new taxonomy concerning three key dimensions of human-centered PCAs, namely Intelligence, Adaptivity, and Civility. We discuss potential research opportunities and challenges based on this new taxonomy upon the five stages of PCA system construction. This perspectives paper lays a foundation for the emerging area of conversational information retrieval research and paves the way towards advancing human-centered proactive conversational systems.

Jiyun Luo, Yan Yang, Valerie Nayak et al.

Searcher struggle is important feedback to Web search engines. Existing Web search struggle detection methods rely on effort-based features to identify the struggling moments. Their underlying assumption is that the more effort a user spends, the more struggling the user may be. However, recent studies have suggested this simple association might be incorrect. This paper proposes a new feature modulation method for struggle detection and refers to the reversal theory in psychology. The reversal theory (RT) points out that instead of having a static personality trait, people constantly switch between opposite psychological states, complicating the relationship between the efforts they spend and the level of frustration they feel. Supported by the theory, our method modulates the effort-based features based on RT's bi-modal arousal model. Evaluations on week-long Web search logs confirm that the proposed method can statistically significantly improve state-of-the-art struggle detection methods.

Zhiwen Tang, Hrishikesh Kulkarni, Grace Hui Yang

Many task-oriented dialogue systems use deep reinforcement learning (DRL) to learn policies that respond to the user appropriately and complete the tasks successfully. Training DRL agents with diverse dialogue trajectories prepare them well for rare user requests and unseen situations. One effective diversification method is to let the agent interact with a diverse set of learned user models. However, trajectories created by these artificial user models may contain generation errors, which can quickly propagate into the agent's policy. It is thus important to control the quality of the diversification and resist the noise. In this paper, we propose a novel dialogue diversification method for task-oriented dialogue systems trained in simulators. Our method, Intermittent Short Extension Ensemble (I-SEE), constrains the intensity to interact with an ensemble of diverse user models and effectively controls the quality of the diversification. Evaluations on the Multiwoz dataset show that I-SEE successfully boosts the performance of several state-of-the-art DRL dialogue agents.

Limin Chen, Zhiwen Tang, Grace Hui Yang

Interactive Information Retrieval (IIR) and Reinforcement Learning (RL) share many commonalities, including an agent who learns while interacts, a long-term and complex goal, and an algorithm that explores and adapts. To successfully apply RL methods to IIR, one challenge is to obtain sufficient relevance labels to train the RL agents, which are infamously known as sample inefficient. However, in a text corpus annotated for a given query, it is not the relevant documents but the irrelevant documents that predominate. This would cause very unbalanced training experiences for the agent and prevent it from learning any policy that is effective. Our paper addresses this issue by using domain randomization to synthesize more relevant documents for the training. Our experimental results on the Text REtrieval Conference (TREC) Dynamic Domain (DD) 2017 Track show that the proposed method is able to boost an RL agent's learning effectiveness by 22\% in dealing with unseen situations.

Grace Hui Yang

This article presents a summary graph to show the relationships between Information Retrieval (IR) and other related disciplines. The figure tells the key differences between them and the conditions under which one would transition into another.

Zhiwen Tang, Grace Hui Yang

A core interest in building Artificial Intelligence (AI) agents is to let them interact with and assist humans. One example is Dynamic Search (DS), which models the process that a human works with a search engine agent to accomplish a complex and goal-oriented task. Early DS agents using Reinforcement Learning (RL) have only achieved limited success for (1) their lack of direct control over which documents to return and (2) the difficulty to recover from wrong search trajectories. In this paper, we present a novel corpus-level end-to-end exploration (CE3) method to address these issues. In our method, an entire text corpus is compressed into a global low-dimensional representation, which enables the agent to gain access to the full state and action spaces, including the under-explored areas. We also propose a new form of retrieval function, whose linear approximation allows end-to-end manipulation of documents. Experiments on the Text REtrieval Conference (TREC) Dynamic Domain (DD) Track show that CE3 outperforms the state-of-the-art DS systems.

Zhiwen Tang, Grace Hui Yang

This article presents a re-classification of information seeking (IS) tasks, concepts, and algorithms. The proposed taxonomy provides new dimensions to look into information seeking tasks and methods. The new dimensions include the number of search iterations, search goal types, and procedures to reach these goals. Differences along these dimensions for the information seeking tasks call for suitable computational solutions. The article then reviews machine learning solutions that match each new category. The paper ends with a review of evaluation campaigns for IS systems.

Yue Yu, Siyao Peng, Grace Hui Yang

In dialogues, an utterance is a chain of consecutive sentences produced by one speaker which ranges from a short sentence to a thousand-word post. When studying dialogues at the utterance level, it is not uncommon that an utterance would serve multiple functions. For instance, "Thank you. It works great." expresses both gratitude and positive feedback in the same utterance. Multiple dialogue acts (DA) for one utterance breeds complex dependencies across dialogue turns. Therefore, DA recognition challenges a model's predictive power over long utterances and complex DA context. We term this problem Concurrent Dialogue Acts (CDA) recognition. Previous work on DA recognition either assumes one DA per utterance or fails to realize the sequential nature of dialogues. In this paper, we present an adapted Convolutional Recurrent Neural Network (CRNN) which models the interactions between utterances of long-range context. Our model significantly outperforms existing work on CDA recognition on a tech forum dataset.

Zhiwen Tang, Grace Hui Yang

Most neural Information Retrieval (Neu-IR) models derive query-to-document ranking scores based on term-level matching. Inspired by TileBars, a classical term distribution visualization method, in this paper, we propose a novel Neu-IR model that handles query-to-document matching at the subtopic and higher levels. Our system first splits the documents into topical segments, "visualizes" the matchings between the query and the segments, and then feeds an interaction matrix into a Neu-IR model, DeepTileBars, to obtain the final ranking scores. DeepTileBars models the relevance signals occurring at different granularities in a document's topic hierarchy. It better captures the discourse structure of a document and thus the matching patterns. Although its design and implementation are light-weight, DeepTileBars outperforms other state-of-the-art Neu-IR models on benchmark datasets including the Text REtrieval Conference (TREC) 2010-2012 Web Tracks and LETOR 4.0.