14.3HCMar 30
Deception by Design: A Temporal Dark Patterns Audit of McDonald's Self-Ordering Kiosk FlowAditya Kumar Purohit, Yuwei Liu, Manon Berney et al.
Self-ordering kiosks (SOKs) are widely deployed in fast food restaurants, transforming food ordering into digitally mediated, self-navigated interactions. While these systems enhance efficiency and average order value, they also create opportunities for manipulative interface design practices known as dark patterns. This paper presents a structured audit of the McDonald's self-ordering kiosk in Germany using the Temporal Analysis of Dark Patterns (TADP) framework. Through a scenario-based walkthrough simulating a time-pressured user, we reconstructed and analyzed 12 interface steps across intra-page, inter-page, and system levels. We identify recurring high-level strategies implemented through meso-level patterns such as adding steps, false hierarchy, bad defaults, hiding information, and pressured selling, and low-level patterns including visual prominence, confirmshaming, scarcity framing, feedforward ambiguity, emotional sensory manipulation, and partitioned pricing. Our findings demonstrate how these patterns accumulate across the interaction flow and may be amplified by the kiosk's linear task structure and physical context. These findings suggest that hybrid physical--digital consumer interfaces warrant closer scrutiny within emerging regulatory discussions on dark patterns.
51.1HCMar 20
Beyond Words: Measuring User Experience through Speech Analysis in Voice User InterfacesYong Ma, Xuesong Zhang, Xuedong Zhang et al.
Voice assistants (VAs) are typically evaluated through task performance metrics and self-report questionnaires, but people's voices themselves carry rich paralinguistic cues that reveal affect, effort, and interaction breakdowns. We present a within-subjects study (N=49) that systematically compared three VA personas across three usage scenarios to investigate whether speech-derived audio features can serve as a proxy for user experience (UX). Participants' speech was analyzed for temporal, spectral, and linguistic markers, alongside standardized UX measures, brief mood and stress ratings, and a post-study questionnaire. We found correlations between specific speech features and self-reported satisfaction and experience. Furthermore, a machine learning model trained on speech features achieved promising accuracy in classifying UX levels, indicating that this might be a reasonable alternative to self-report instruments. Our findings establish speech as a viable, real-time signal for implicitly measuring UX and point toward adaptive VUIs that respond dynamically to emotional and usability-related vocal cues.
NIApr 18, 2024
Context-Aware Orchestration of Energy-Efficient Gossip Learning SchemesMina Aghaei Dinani, Adrian Holzer, Hung Nguyen et al.
Fully distributed learning schemes such as Gossip Learning (GL) are gaining momentum due to their scalability and effectiveness even in dynamic settings. However, they often imply a high utilization of communication and computing resources, whose energy footprint may jeopardize the learning process, particularly on battery-operated IoT devices. To address this issue, we present Optimized Gossip Learning (OGL)}, a distributed training approach based on the combination of GL with adaptive optimization of the learning process, which allows for achieving a target accuracy while minimizing the energy consumption of the learning process. We propose a data-driven approach to OGL management that relies on optimizing in real-time for each node the number of training epochs and the choice of which model to exchange with neighbors based on patterns of node contacts, models' quality, and available resources at each node. Our approach employs a DNN model for dynamic tuning of the aforementioned parameters, trained by an infrastructure-based orchestrator function. We performed our assessments on two different datasets, leveraging time-varying random graphs and a measurement-based dynamic urban scenario. Results suggest that our approach is highly efficient and effective in a broad spectrum of network scenarios.