Yixuan Liu

Irene Aldridge, Ellie Bae, Siddhesh Darak et al.

Municipal 311 call centers and complaint intake systems face a structural mismatch between incoming volume and classification capacity. The staff and heuristics available to triage, route, and prioritize complaints cannot scale with demand. This bottleneck produces differential service quality that follows income and racial lines (\cite{liu2024sla}). We develop an equity-centered reinforcement learning (RL) framework that augments call classification capacity across six New York City Department of Buildings (DOB) operational domains: boiler safety, crane and derrick oversight, heat and hot water complaints, housing complaint triage, scaffold safety, and Natural Area District (SNAD) protection. Rather than replacing human classifiers, our agents act as intelligent intake routers: learning to assign incoming complaints to action categories: escalate, batch, defer, inspect now. The proposed technique is designed to maximize throughput, minimize misclassification cost, and actively narrow historical equity gaps in service delivery. We formalize each domain as a Markov Decision Process (MDP) in which equitable classification coverage is a first-class reward objective. Post-hoc SHAP attribution reveals that complaint recurrence and neighborhood-level statistics are stronger predictors of actionable violations than raw complaint volume. This finding has direct implications for complaint routing given the demographic correlates of those features.

Yixuan Liu, Yuwang Wang, Shengjin Wang

This paper addresses the problem of Monocular Depth Estimation (MDE). Existing approaches on MDE usually model it as a pixel-level regression problem, ignoring the underlying geometry property. We empirically find this may result in sub-optimal solution: while the predicted depth map presents small loss value in one specific view, it may exhibit large loss if viewed in different directions. In this paper, inspired by multi-view stereo (MVS), we propose an Adversarial View-Consistent Learning (AVCL) framework to force the estimated depth map to be all reasonable viewed from multiple views. To this end, we first design a differentiable depth map warping operation, which is end-to-end trainable, and then propose a pose generator to generate novel views for a given image in an adversarial manner. Collaborating with the differentiable depth map warping operation, the pose generator encourages the depth estimation network to learn from hard views, hence produce view-consistent depth maps . We evaluate our method on NYU Depth V2 dataset and the experimental results show promising performance gain upon state-of-the-art MDE approaches.