C. Brew

Dominic Widdows, Chris Brew

Language identification is a critical component of language processing pipelines (Jauhiainen et al.,2019) and is not a solved problem in real-world settings. We present a lightweight and effective language identifier that is robust to changes of domain and to the absence of copious training data. The key idea for classification is that the reciprocal of the rank in a frequency table makes an effective additive feature score, hence the term Reciprocal Rank Classifier (RRC). The key finding for language classification is that ranked lists of words and frequencies of characters form a sufficient and robust representation of the regularities of key languages and their orthographies. We test this on two 22-language data sets and demonstrate zero-effort domain adaptation from a Wikipedia training set to a Twitter test set. When trained on Wikipedia but applied to Twitter the macro-averaged F1-score of a conventionally trained SVM classifier drops from 90.9% to 77.7%. By contrast, the macro F1-score of RRC drops only from 93.1% to 90.6%. These classifiers are compared with those from fastText and langid. The RRC performs better than these established systems in most experiments, especially on short Wikipedia texts and Twitter. The RRC classifier can be improved for particular domains and conversational situations by adding words to the ranked lists. Using new terms learned from such conversations, we demonstrate a further 7.9% increase in accuracy of sample message classification, and 1.7% increase for conversation classification. Surprisingly, this made results on Twitter data slightly worse. The RRC classifier is available as an open source Python package (https://github.com/LivePersonInc/lplangid).

J. Schueler, H. M. Araújo, S. N. Balashov et al.

The separation of overlapping objects presents a significant challenge in scientific imaging. While deep learning segmentation-regression algorithms can predict pixel-wise intensities, they typically treat all regions equally rather than prioritizing overlap regions where attribution is most ambiguous. Recent advances in instance segmentation show that weighting regions of pixel overlap in training can improve segmentation boundary predictions in regions of overlap, but this idea has not yet been extended to segmentation regression. We address this with Overlap-Aware Segmentation of ImageS (OASIS): a new segmentation-regression framework with a weighted loss function designed to prioritize regions of object-overlap during training, enabling extraction of pixel intensities and topological features from heavily obscured objects. We demonstrate OASIS in the context of the MIGDAL experiment, which aims to directly image the Migdal effect--a rare process where electron emission is induced by nuclear scattering--in a low-pressure optical time projection chamber. This setting poses an extreme test case, as the target for reconstruction is a faint electron recoil track which is often heavily-buried within the orders-of-magnitude brighter nuclear recoil track. Compared to unweighted training, OASIS improves median intensity reconstruction errors from -32% to -14% for low-energy electron tracks (4-5 keV) and improves topological intersection-over-union scores from 0.828 to 0.855. These performance gains demonstrate OASIS's ability to recover obscured signals in overlap-dominated regions. The framework provides a generalizable methodology for scientific imaging where pixels represent physical quantities and overlap obscures features of interest. All code is openly available to facilitate cross-domain adoption.

Michael Higgins, Dominic Widdows, Chris Brew et al.

Automatic dialog systems have become a mainstream part of online customer service. Many such systems are built, maintained, and improved by customer service specialists, rather than dialog systems engineers and computer programmers. As conversations between people and machines become commonplace, it is critical to understand what is working, what is not, and what actions can be taken to reduce the frequency of inappropriate system responses. These analyses and recommendations need to be presented in terms that directly reflect the user experience rather than the internal dialog processing. This paper introduces and explains the use of Actionable Conversational Quality Indicators (ACQIs), which are used both to recognize parts of dialogs that can be improved, and to recommend how to improve them. This combines benefits of previous approaches, some of which have focused on producing dialog quality scoring while others have sought to categorize the types of errors the dialog system is making. We demonstrate the effectiveness of using ACQIs on LivePerson internal dialog systems used in commercial customer service applications, and on the publicly available CMU LEGOv2 conversational dataset (Raux et al. 2005). We report on the annotation and analysis of conversational datasets showing which ACQIs are important to fix in various situations. The annotated datasets are then used to build a predictive model which uses a turn-based vector embedding of the message texts and achieves an 79% weighted average f1-measure at the task of finding the correct ACQI for a given conversation. We predict that if such a model worked perfectly, the range of potential improvement actions a bot-builder must consider at each turn could be reduced by an average of 81%.

Derrick Higgins, Chris Brew, Michael Heilman et al.

Developments in the educational landscape have spurred greater interest in the problem of automatically scoring short answer questions. A recent shared task on this topic revealed a fundamental divide in the modeling approaches that have been applied to this problem, with the best-performing systems split between those that employ a knowledge engineering approach and those that almost solely leverage lexical information (as opposed to higher-level syntactic information) in assigning a score to a given response. This paper aims to introduce the NLP community to the largest corpus currently available for short-answer scoring, provide an overview of methods used in the shared task using this data, and explore the extent to which more syntactically-informed features can contribute to the short answer scoring task in a way that avoids the question-specific manual effort of the knowledge engineering approach.