Taiwoo Park

Hwiyeol Jo, Hyunwoo Lee, Kang Min Yoo et al.

The advancements in large language models (LLMs) have brought significant progress in NLP tasks. However, if a task cannot be fully described in prompts, the models could fail to carry out the task. In this paper, we propose a simple yet effective method to contextualize a task toward a LLM. The method utilizes (1) open-ended zero-shot inference from the entire dataset, (2) aggregate the inference results, and (3) finally incorporate the aggregated meta-information for the actual task. We show the effectiveness in text clustering tasks, empowering LLMs to perform text-to-text-based clustering and leading to improvements on several datasets. Furthermore, we explore the generated class labels for clustering, showing how the LLM understands the task through data.

Hwiyeol Jo, Taiwoo Park, Hyunwoo Lee et al.

Although there has been a growing interest among industries in integrating generative LLMs into their services, limited experience and scarcity of resources act as a barrier in launching and servicing large-scale LLM-based services. In this paper, we share our experiences in developing and operating generative AI models within a national-scale search engine, with a specific focus on the sensitiveness of user queries. We propose a taxonomy for sensitive search queries, outline our approaches, and present a comprehensive analysis report on sensitive queries from actual users. We believe that our experiences in launching generative AI search systems can contribute to reducing the barrier in building generative LLM-based services.

Cheng Wang, Sun Kim, Taiwoo Park et al.

We have been witnessing the usefulness of conversational AI systems such as Siri and Alexa, directly impacting our daily lives. These systems normally rely on machine learning models evolving over time to provide quality user experience. However, the development and improvement of the models are challenging because they need to support both high (head) and low (tail) usage scenarios, requiring fine-grained modeling strategies for specific data subsets or slices. In this paper, we explore the recent concept of slice-based learning (SBL) (Chen et al., 2019) to improve our baseline conversational skill routing system on the tail yet critical query traffic. We first define a set of labeling functions to generate weak supervision data for the tail intents. We then extend the baseline model towards a slice-aware architecture, which monitors and improves the model performance on the selected tail intents. Applied to de-identified live traffic from a commercial conversational AI system, our experiments show that the slice-aware model is beneficial in improving model performance for the tail intents while maintaining the overall performance.