Hoang Nguyen

Rishabh Maheshwary, Vikas Yadav, Hoang Nguyen et al.

Instruction finetuning (IFT) is critical for aligning Large Language Models (LLMs) to follow instructions. While many effective IFT datasets have been introduced recently, they predominantly focus on high-resource languages like English. To better align LLMs across a broad spectrum of languages and tasks, we propose a fully synthetic, novel taxonomy (Evol) guided Multilingual, Multi-turn instruction finetuning dataset, called M2Lingual. It is constructed by first selecting a diverse set of seed examples and then utilizing the proposed Evol taxonomy to convert these seeds into complex and challenging multi-turn instructions. We demonstrate the effectiveness of M2Lingual by training LLMs of varying sizes and showcasing the enhanced performance across a diverse set of languages. We contribute the 2 step Evol taxonomy with the guided generation code: https://github.com/ServiceNow/M2Lingual, as well as the first fully synthetic, general and task-oriented, multi-turn, multilingual dataset built with Evol - M2Lingual: https://huggingface.co/datasets/ServiceNow-AI/ M2Lingual - containing 182K total IFT pairs, covering 70 languages and 17+ NLP tasks.

Hoang H Nguyen, Khyati Mahajan, Vikas Yadav et al.

Although multilingual LLMs have achieved remarkable performance across benchmarks, we find they continue to underperform on non-Latin script languages across contemporary LLM families. This discrepancy arises from the fact that LLMs are pretrained with orthographic scripts, which are dominated by Latin characters that obscure their shared phonology with non-Latin scripts. We propose leveraging phonemic transcriptions as complementary signals to induce script-invariant representations. Our study demonstrates that integrating phonemic signals improves performance across both non-Latin and Latin script languages, with a particularly significant impact on closing the performance gap between the two. Through detailed experiments, we show that phonemic and orthographic scripts retrieve distinct examples for in-context learning (ICL). This motivates our proposed Mixed-ICL retrieval strategy, where further aggregation from both leads to our significant performance improvements for both Latin script languages (up to 12.6%) and non-Latin script languages (up to 15.1%) compared to randomized ICL retrieval.

Congying Xia, Chenwei Zhang, Hoang Nguyen et al.

In this paper, we formulate a more realistic and difficult problem setup for the intent detection task in natural language understanding, namely Generalized Few-Shot Intent Detection (GFSID). GFSID aims to discriminate a joint label space consisting of both existing intents which have enough labeled data and novel intents which only have a few examples for each class. To approach this problem, we propose a novel model, Conditional Text Generation with BERT (CG-BERT). CG-BERT effectively leverages a large pre-trained language model to generate text conditioned on the intent label. By modeling the utterance distribution with variational inference, CG-BERT can generate diverse utterances for the novel intents even with only a few utterances available. Experimental results show that CG-BERT achieves state-of-the-art performance on the GFSID task with 1-shot and 5-shot settings on two real-world datasets.