Baofen Zheng

Benjamin Le, Xueying Lu, Nick Stern et al.

Evaluating relevance in large-scale search systems is fundamentally constrained by the governance gap between nuanced, resource-constrained human oversight and the high-throughput requirements of production systems. While traditional approaches rely on engagement proxies or sparse manual review, these methods often fail to capture the full scope of high-impact relevance failures. We present \textbf{SAGE} (Scalable AI Governance \& Evaluation), a framework that operationalizes high-quality human product judgment as a scalable evaluation signal. At the core of SAGE is a bidirectional calibration loop where natural-language \emph{Policy}, curated \emph{Precedent}, and an \emph{LLM Surrogate Judge} co-evolve. SAGE systematically resolves semantic ambiguities and misalignments, transforming subjective relevance judgment into an executable, multi-dimensional rubric with near human-level agreement. To bridge the gap between frontier model reasoning and industrial-scale inference, we apply teacher-student distillation to transfer high-fidelity judgments into compact student surrogates at \textbf{92$\times$} lower cost. Deployed within LinkedIn Search ecosystems, SAGE guided model iteration through simulation-driven development, distilling policy-aligned models for online serving and enabling rapid offline evaluation. In production, it powered policy oversight that measured ramped model variants and detected regressions invisible to engagement metrics. Collectively, these drove a \textbf{0.25\%} lift in LinkedIn daily active users.

Ping Liu, Qianqi Shen, Jianqiang Shen et al.

Query understanding in large-scale industrial search systems is typically implemented as a cascade of disparate, task-specific components. While individually optimizable, this fragmented architecture incurs high maintenance overhead and results in inconsistent behaviors, particularly for long-tail queries. In this work, we propose and deploy a unified structured query understanding system that consolidates these heterogeneous functions into a single Small Language Model (SLM) that performs schema-constrained generation. To address the data bottlenecks inherent in unified modeling, we introduce Query Illuminator, a dual-purpose framework serving as: (i) a teacher model for high-quality auto-annotation and distillation, and (ii) a surrogate judge for scalable evaluation where human labels are scarce. We validate this approach through extensive offline and online tests within LinkedIn's Job Search system. Furthermore, we demonstrate the framework's horizontal extensibility through a cross-domain case study on People Search. The results show improved user engagement and reduced operational costs, achieved while satisfying strict low-latency serving constraints on limited GPU resources.

Derek Koh, Jinghui Mo, Benjamin H. Le et al.

LLM agents are becoming central to information retrieval: they issue retrieval queries, synthesize answers, and increasingly serve as judges for IR evaluation. Improving the prompts that control these agents is an optimization problem, but in applied IR settings it often looks less like blind search and more like debugging. Engineers need to know which behavior failed, which nearby behavior still worked, what distinguishes the two, and whether a prompt edit improves held-out quality without introducing regressions. We present Contrastive Reflection, an iterative prompt-optimization framework for agentic IR workflows. The framework starts from a task-centric quality definition: QA agents expose retrieval or reasoning traces, and grading agents expose dimension-level scores and rationales. These structured traces are used to identify error-anchored behavioral slices, add nearby successful examples from the same region, and ask a Teacher LLM to propose a targeted prompt edit. Candidate edits are accepted only when validation performance improves, optionally subject to regression checks. We instantiate the framework with a tree-based slice selector, but the contribution is the contrastive reflection loop rather than the tree itself. On a public HotpotQA retrieval-augmented QA setup, one tree-selected contrastive repair improves held-out exact-match accuracy from 51.4% to 60.4%. Failure-only and random-evidence variants improve less and break more previously correct examples. A light instruction-only comparison places the method near modern prompt optimizers: MIPROv2 reaches 59.4% and GEPA 57.0%. The result is an interpretable optimization loop for IR agents, aimed at making prompt repair more inspectable and validation-driven.

Dan Xu, Baofen Zheng, Qianqi Shen et al.

Job seekers often initiate search with short, underspecified queries. At LinkedIn, over 80% of job-related queries contain three or fewer keywords, making accurate user intent inference and relevant job retrieval particularly challenging. We present dynamic facet suggestion (DFS), an interactive query refinement mechanism that facilitates intent disambiguation by surfacing personalized semantic attributes conditioned on the joint user-query context in real time. We propose a policy-grounded, retrieval-augmented ranking framework for facet suggestion, comprising offline taxonomy curation, embedding-based retrieval of top-K candidates, and distilled small language model (SLM) based candidate scoring. The system is optimized for real-time serving via pointwise single-token scoring with batching and prefix caching. Offline evaluation demonstrates high precision for generated suggestions, and online A/B tests show significant improvements in suggestion engagement and job search outcomes.

Ping Liu, Qianqi Shen, Jianqiang Shen et al.

Job-search platforms rely on low-bandwidth query interfaces that often fail to capture the high-dimensional complexity of candidate profiles. We present an end-to-end RLAIF (Reinforcement Learning from AI Feedback) framework to generate \emph{portable} job search queries, terms that abstract away seeker-specific identifiers while preserving generalizable qualifications. This task introduces a highly adversarial reward surface where policy optimization frequently exploits flaws in LLM-as-judge rubrics, resulting in degenerate verbatim-copying behaviors. We conducted comprehensive empirical experiments to isolate the impact of optimization mechanics against structured reward engineering. Our results demonstrate that for critic-free optimizers, performance is overwhelmingly dictated by robust reward shaping, rendering the specific choice of algorithm largely immaterial. While critic-free per-rollout baseline methods (RLOO and REINFORCE++) natively resist reward-hacking, the group-relative advantage normalization in GRPO appears uniquely sensitive to spurious reward signals, making it disproportionately susceptible to exploitation. We show that introducing a deterministic, rule-based reward floor to correct for rewards assigned to verbatim copying mitigates this failure mode, resulting in a substantial $+0.147$ quality improvement on a cross-family evaluation judge. Ultimately, we show that the training-time reward model inflates performance gains by $2.4\times$, confirming that the training success is fundamentally dependent on enforcing reward-shaping disciplines rather than selecting alternative optimizers.

Ping Liu, Jianqiang Shen, Qianqi Shen et al.

Query understanding is essential in modern relevance systems, where user queries are often short, ambiguous, and highly context-dependent. Traditional approaches often rely on multiple task-specific Named Entity Recognition models to extract structured facets as seen in job search applications. However, this fragmented architecture is brittle, expensive to maintain, and slow to adapt to evolving taxonomies and language patterns. In this paper, we introduce a unified query understanding framework powered by a Large Language Model (LLM), designed to address these limitations. Our approach jointly models the user query and contextual signals such as profile attributes to generate structured interpretations that drive more accurate and personalized recommendations. The framework improves relevance quality in online A/B testing while significantly reducing system complexity and operational overhead. The results demonstrate that our solution provides a scalable and adaptable foundation for query understanding in dynamic web applications.