Swaprava Nath

Tejpalsingh Siledar, Swaroop Nath, Sankara Sri Raghava Ravindra Muddu et al.

Evaluation of opinion summaries using conventional reference-based metrics rarely provides a holistic evaluation and has been shown to have a relatively low correlation with human judgments. Recent studies suggest using Large Language Models (LLMs) as reference-free metrics for NLG evaluation, however, they remain unexplored for opinion summary evaluation. Moreover, limited opinion summary evaluation datasets inhibit progress. To address this, we release the SUMMEVAL-OP dataset covering 7 dimensions related to the evaluation of opinion summaries: fluency, coherence, relevance, faithfulness, aspect coverage, sentiment consistency, and specificity. We investigate Op-I-Prompt a dimension-independent prompt, and Op-Prompts, a dimension-dependent set of prompts for opinion summary evaluation. Experiments indicate that Op-I-Prompt emerges as a good alternative for evaluating opinion summaries achieving an average Spearman correlation of 0.70 with humans, outperforming all previous approaches. To the best of our knowledge, we are the first to investigate LLMs as evaluators on both closed-source and open-source models in the opinion summarization domain.

Tejpalsingh Siledar, Rupasai Rangaraju, Sankara Sri Raghava Ravindra Muddu et al.

In e-commerce, opinion summarization is the process of summarizing the consensus opinions found in product reviews. However, the potential of additional sources such as product description and question-answers (QA) has been considered less often. Moreover, the absence of any supervised training data makes this task challenging. To address this, we propose a novel synthetic dataset creation (SDC) strategy that leverages information from reviews as well as additional sources for selecting one of the reviews as a pseudo-summary to enable supervised training. Our Multi-Encoder Decoder framework for Opinion Summarization (MEDOS) employs a separate encoder for each source, enabling effective selection of information while generating the summary. For evaluation, due to the unavailability of test sets with additional sources, we extend the Amazon, Oposum+, and Flipkart test sets and leverage ChatGPT to annotate summaries. Experiments across nine test sets demonstrate that the combination of our SDC approach and MEDOS model achieves on average a 14.5% improvement in ROUGE-1 F1 over the SOTA. Moreover, comparative analysis underlines the significance of incorporating additional sources for generating more informative summaries. Human evaluations further indicate that MEDOS scores relatively higher in coherence and fluency with 0.41 and 0.5 (-1 to 1) respectively, compared to existing models. To the best of our knowledge, we are the first to generate opinion summaries leveraging additional sources in a self-supervised setting.

Sri Raghava Muddu, Rupasai Rangaraju, Tejpalsingh Siledar et al.

Opinion summarization in e-commerce encapsulates the collective views of numerous users about a product based on their reviews. Typically, a product on an e-commerce platform has thousands of reviews, each review comprising around 10-15 words. While Large Language Models (LLMs) have shown proficiency in summarization tasks, they struggle to handle such a large volume of reviews due to context limitations. To mitigate, we propose a scalable framework called Xl-OpSumm that generates summaries incrementally. However, the existing test set, AMASUM has only 560 reviews per product on average. Due to the lack of a test set with thousands of reviews, we created a new test set called Xl-Flipkart by gathering data from the Flipkart website and generating summaries using GPT-4. Through various automatic evaluations and extensive analysis, we evaluated the framework's efficiency on two datasets, AMASUM and Xl-Flipkart. Experimental results show that our framework, Xl-OpSumm powered by Llama-3-8B-8k, achieves an average ROUGE-1 F1 gain of 4.38% and a ROUGE-L F1 gain of 3.70% over the next best-performing model.