Guibin Jiang

Hao Zhou, Rongxiao Huang, Shaoming Li et al.

Marketing optimization plays an important role to enhance user engagement in online Internet platforms. Existing studies usually formulate this problem as a budget allocation problem and solve it by utilizing two fully decoupled stages, i.e., machine learning (ML) and operation research (OR). However, the learning objective in ML does not take account of the downstream optimization task in OR, which causes that the prediction accuracy in ML may be not positively related to the decision quality. Decision Focused Learning (DFL) integrates ML and OR into an end-to-end framework, which takes the objective of the downstream task as the decision loss function and guarantees the consistency of the optimization direction between ML and OR. However, deploying DFL in marketing is non-trivial due to multiple technological challenges. Firstly, the budget allocation problem in marketing is a 0-1 integer stochastic programming problem and the budget is uncertain and fluctuates a lot in real-world settings, which is beyond the general problem background in DFL. Secondly, the counterfactual in marketing causes that the decision loss cannot be directly computed and the optimal solution can never be obtained, both of which disable the common gradient-estimation approaches in DFL. Thirdly, the OR solver is called frequently to compute the decision loss during model training in DFL, which produces huge computational cost and cannot support large-scale training data. In this paper, we propose a decision focused causal learning framework (DFCL) for direct counterfactual marketing optimization, which overcomes the above technological challenges. Both offline experiments and online A/B testing demonstrate the effectiveness of DFCL over the state-of-the-art methods. Currently, DFCL has been deployed in several marketing scenarios in Meituan, one of the largest online food delivery platform in the world.

Xiaohan Wang, Yu Zhang, Guibin Jiang et al.

Marketing optimization, commonly formulated as an online budget allocation problem, has emerged as a pivotal factor in driving user growth. Most existing research addresses this problem by following the principle of 'first predict then optimize' for each individual, which presents challenges related to large-scale counterfactual prediction and solving complexity trade-offs. Note that the practical data quality is uncontrollable, and the solving scale tends to be tens of millions. Therefore, the existing approaches make the robust budget allocation non-trivial, especially in industrial scenarios with considerable data noise. To this end, this paper proposes a novel approach that solves the problem from the cluster perspective. Specifically, we propose a multi-task representation network to learn the inherent attributes of individuals and project the original features into high-dimension hidden representations through the first two layers of the trained network. Then, we divide these hidden representations into $K$ groups through partitioning-based clustering, thus reformulating the problem as an integer stochastic programming problem under different total budgets. Finally, we distill the representation module and clustering model into a multi-category model to facilitate online deployment. Offline experiments validate the effectiveness and superiority of our approach compared to six state-of-the-art marketing optimization algorithms. Online A/B tests on the Meituan platform indicate that the approach outperforms the online algorithm by 0.53% and 0.65%, considering order volume (OV) and gross merchandise volume (GMV), respectively.

Shuli Zhang, Hao Zhou, Jiaqi Zheng et al.

Online Internet platforms require sophisticated marketing strategies to optimize user retention and platform revenue -- a classical resource allocation problem. Traditional solutions adopt a two-stage pipeline: machine learning (ML) for predicting individual treatment effects to marketing actions, followed by operations research (OR) optimization for decision-making. This paradigm presents two fundamental technical challenges. First, the prediction-decision misalignment: Conventional ML methods focus solely on prediction accuracy without considering downstream optimization objectives, leading to improved predictive metrics that fail to translate to better decisions. Second, the bias-variance dilemma: Observational data suffers from multiple biases (e.g., selection bias, position bias), while experimental data (e.g., randomized controlled trials), though unbiased, is typically scarce and costly -- resulting in high-variance estimates. We propose Bi-level Decision-Focused Causal Learning (Bi-DFCL) that systematically addresses these challenges. First, we develop an unbiased estimator of OR decision quality using experimental data, which guides ML model training through surrogate loss functions that bridge discrete optimization gradients. Second, we establish a bi-level optimization framework that jointly leverages observational and experimental data, solved via implicit differentiation. This novel formulation enables our unbiased OR estimator to correct learning directions from biased observational data, achieving optimal bias-variance tradeoff. Extensive evaluations on public benchmarks, industrial marketing datasets, and large-scale online A/B tests demonstrate the effectiveness of Bi-DFCL, showing statistically significant improvements over state-of-the-art. Currently, Bi-DFCL has been deployed at Meituan, one of the largest online food delivery platforms in the world.