Hong-Kwang Jeff Kuo

Vishal Sunder, Samuel Thomas, Hong-Kwang J. Kuo et al. · ibm-research

Dialog history plays an important role in spoken language understanding (SLU) performance in a dialog system. For end-to-end (E2E) SLU, previous work has used dialog history in text form, which makes the model dependent on a cascaded automatic speech recognizer (ASR). This rescinds the benefits of an E2E system which is intended to be compact and robust to ASR errors. In this paper, we propose a hierarchical conversation model that is capable of directly using dialog history in speech form, making it fully E2E. We also distill semantic knowledge from the available gold conversation transcripts by jointly training a similar text-based conversation model with an explicit tying of acoustic and semantic embeddings. We also propose a novel technique that we call DropFrame to deal with the long training time incurred by adding dialog history in an E2E manner. On the HarperValleyBank dialog dataset, our E2E history integration outperforms a history independent baseline by 7.7% absolute F1 score on the task of dialog action recognition. Our model performs competitively with the state-of-the-art history based cascaded baseline, but uses 48% fewer parameters. In the absence of gold transcripts to fine-tune an ASR model, our model outperforms this baseline by a significant margin of 10% absolute F1 score.

Vishal Sunder, Eric Fosler-Lussier, Samuel Thomas et al. · ibm-research

Recent advances in End-to-End (E2E) Spoken Language Understanding (SLU) have been primarily due to effective pretraining of speech representations. One such pretraining paradigm is the distillation of semantic knowledge from state-of-the-art text-based models like BERT to speech encoder neural networks. This work is a step towards doing the same in a much more efficient and fine-grained manner where we align speech embeddings and BERT embeddings on a token-by-token basis. We introduce a simple yet novel technique that uses a cross-modal attention mechanism to extract token-level contextual embeddings from a speech encoder such that these can be directly compared and aligned with BERT based contextual embeddings. This alignment is performed using a novel tokenwise contrastive loss. Fine-tuning such a pretrained model to perform intent recognition using speech directly yields state-of-the-art performance on two widely used SLU datasets. Our model improves further when fine-tuned with additional regularization using SpecAugment especially when speech is noisy, giving an absolute improvement as high as 8% over previous results.

Samuel Thomas, Hong-Kwang J. Kuo, Brian Kingsbury et al.

The lack of speech data annotated with labels required for spoken language understanding (SLU) is often a major hurdle in building end-to-end (E2E) systems that can directly process speech inputs. In contrast, large amounts of text data with suitable labels are usually available. In this paper, we propose a novel text representation and training methodology that allows E2E SLU systems to be effectively constructed using these text resources. With very limited amounts of additional speech, we show that these models can be further improved to perform at levels close to similar systems built on the full speech datasets. The efficacy of our proposed approach is demonstrated on both intent and entity tasks using three different SLU datasets. With text-only training, the proposed system achieves up to 90% of the performance possible with full speech training. With just an additional 10% of speech data, these models significantly improve further to 97% of full performance.

Samuel Thomas, Brian Kingsbury, George Saon et al.

Compared to hybrid automatic speech recognition (ASR) systems that use a modular architecture in which each component can be independently adapted to a new domain, recent end-to-end (E2E) ASR system are harder to customize due to their all-neural monolithic construction. In this paper, we propose a novel text representation and training framework for E2E ASR models. With this approach, we show that a trained RNN Transducer (RNN-T) model's internal LM component can be effectively adapted with text-only data. An RNN-T model trained using both speech and text inputs improves over a baseline model trained on just speech with close to 13% word error rate (WER) reduction on the Switchboard and CallHome test sets of the NIST Hub5 2000 evaluation. The usefulness of the proposed approach is further demonstrated by customizing this general purpose RNN-T model to three separate datasets. We observe 20-45% relative word error rate (WER) reduction in these settings with this novel LM style customization technique using only unpaired text data from the new domains.

Zvi Kons, Aharon Satt, Hong-Kwang Kuo et al.

Intent classifiers are vital to the successful operation of virtual agent systems. This is especially so in voice activated systems where the data can be noisy with many ambiguous directions for user intents. Before operation begins, these classifiers are generally lacking in real-world training data. Active learning is a common approach used to help label large amounts of collected user input. However, this approach requires many hours of manual labeling work. We present the Nearest Neighbors Scores Improvement (NNSI) algorithm for automatic data selection and labeling. The NNSI reduces the need for manual labeling by automatically selecting highly-ambiguous samples and labeling them with high accuracy. This is done by integrating the classifier's output from a semantically similar group of text samples. The labeled samples can then be added to the training set to improve the accuracy of the classifier. We demonstrated the use of NNSI on two large-scale, real-life voice conversation systems. Evaluation of our results showed that our method was able to select and label useful samples with high accuracy. Adding these new samples to the training data significantly improved the classifiers and reduced error rates by up to 10%.

Hong-Kwang J. Kuo, Zoltan Tuske, Samuel Thomas et al.

The goal of spoken language understanding (SLU) systems is to determine the meaning of the input speech signal, unlike speech recognition which aims to produce verbatim transcripts. Advances in end-to-end (E2E) speech modeling have made it possible to train solely on semantic entities, which are far cheaper to collect than verbatim transcripts. We focus on this set prediction problem, where entity order is unspecified. Using two classes of E2E models, RNN transducers and attention based encoder-decoders, we show that these models work best when the training entity sequence is arranged in spoken order. To improve E2E SLU models when entity spoken order is unknown, we propose a novel data augmentation technique along with an implicit attention based alignment method to infer the spoken order. F1 scores significantly increased by more than 11% for RNN-T and about 2% for attention based encoder-decoder SLU models, outperforming previously reported results.

Jatin Ganhotra, Samuel Thomas, Hong-Kwang J. Kuo et al.

End-to-end spoken language understanding (SLU) systems that process human-human or human-computer interactions are often context independent and process each turn of a conversation independently. Spoken conversations on the other hand, are very much context dependent, and dialog history contains useful information that can improve the processing of each conversational turn. In this paper, we investigate the importance of dialog history and how it can be effectively integrated into end-to-end SLU systems. While processing a spoken utterance, our proposed RNN transducer (RNN-T) based SLU model has access to its dialog history in the form of decoded transcripts and SLU labels of previous turns. We encode the dialog history as BERT embeddings, and use them as an additional input to the SLU model along with the speech features for the current utterance. We evaluate our approach on a recently released spoken dialog data set, the HarperValleyBank corpus. We observe significant improvements: 8% for dialog action and 30% for caller intent recognition tasks, in comparison to a competitive context independent end-to-end baseline system.

Samuel Thomas, Hong-Kwang J. Kuo, George Saon et al.

We present a comprehensive study on building and adapting RNN transducer (RNN-T) models for spoken language understanding(SLU). These end-to-end (E2E) models are constructed in three practical settings: a case where verbatim transcripts are available, a constrained case where the only available annotations are SLU labels and their values, and a more restrictive case where transcripts are available but not corresponding audio. We show how RNN-T SLU models can be developed starting from pre-trained automatic speech recognition (ASR) systems, followed by an SLU adaptation step. In settings where real audio data is not available, artificially synthesized speech is used to successfully adapt various SLU models. When evaluated on two SLU data sets, the ATIS corpus and a customer call center data set, the proposed models closely track the performance of other E2E models and achieve state-of-the-art results.

Sujeong Cha, Wangrui Hou, Hyun Jung et al.

A major focus of recent research in spoken language understanding (SLU) has been on the end-to-end approach where a single model can predict intents directly from speech inputs without intermediate transcripts. However, this approach presents some challenges. First, since speech can be considered as personally identifiable information, in some cases only automatic speech recognition (ASR) transcripts are accessible. Second, intent-labeled speech data is scarce. To address the first challenge, we propose a novel system that can predict intents from flexible types of inputs: speech, ASR transcripts, or both. We demonstrate strong performance for either modality separately, and when both speech and ASR transcripts are available, through system combination, we achieve better results than using a single input modality. To address the second challenge, we leverage a semantically robust pre-trained BERT model and adopt a cross-modal system that co-trains text embeddings and acoustic embeddings in a shared latent space. We further enhance this system by utilizing an acoustic module pre-trained on LibriSpeech and domain-adapting the text module on our target datasets. Our experiments show significant advantages for these pre-training and fine-tuning strategies, resulting in a system that achieves competitive intent-classification performance on Snips SLU and Fluent Speech Commands datasets.

Edmilson Morais, Hong-Kwang J. Kuo, Samuel Thomas et al.

Transformer networks and self-supervised pre-training have consistently delivered state-of-art results in the field of natural language processing (NLP); however, their merits in the field of spoken language understanding (SLU) still need further investigation. In this paper we introduce a modular End-to-End (E2E) SLU transformer network based architecture which allows the use of self-supervised pre-trained acoustic features, pre-trained model initialization and multi-task training. Several SLU experiments for predicting intent and entity labels/values using the ATIS dataset are performed. These experiments investigate the interaction of pre-trained model initialization and multi-task training with either traditional filterbank or self-supervised pre-trained acoustic features. Results show not only that self-supervised pre-trained acoustic features outperform filterbank features in almost all the experiments, but also that when these features are used in combination with multi-task training, they almost eliminate the necessity of pre-trained model initialization.

Yinghui Huang, Hong-Kwang Kuo, Samuel Thomas et al.

Training an end-to-end (E2E) neural network speech-to-intent (S2I) system that directly extracts intents from speech requires large amounts of intent-labeled speech data, which is time consuming and expensive to collect. Initializing the S2I model with an ASR model trained on copious speech data can alleviate data sparsity. In this paper, we attempt to leverage NLU text resources. We implemented a CTC-based S2I system that matches the performance of a state-of-the-art, traditional cascaded SLU system. We performed controlled experiments with varying amounts of speech and text training data. When only a tenth of the original data is available, intent classification accuracy degrades by 7.6% absolute. Assuming we have additional text-to-intent data (without speech) available, we investigated two techniques to improve the S2I system: (1) transfer learning, in which acoustic embeddings for intent classification are tied to fine-tuned BERT text embeddings; and (2) data augmentation, in which the text-to-intent data is converted into speech-to-intent data using a multi-speaker text-to-speech system. The proposed approaches recover 80% of performance lost due to using limited intent-labeled speech.

Hong-Kwang J. Kuo, Zoltán Tüske, Samuel Thomas et al.

An essential component of spoken language understanding (SLU) is slot filling: representing the meaning of a spoken utterance using semantic entity labels. In this paper, we develop end-to-end (E2E) spoken language understanding systems that directly convert speech input to semantic entities and investigate if these E2E SLU models can be trained solely on semantic entity annotations without word-for-word transcripts. Training such models is very useful as they can drastically reduce the cost of data collection. We created two types of such speech-to-entities models, a CTC model and an attention-based encoder-decoder model, by adapting models trained originally for speech recognition. Given that our experiments involve speech input, these systems need to recognize both the entity label and words representing the entity value correctly. For our speech-to-entities experiments on the ATIS corpus, both the CTC and attention models showed impressive ability to skip non-entity words: there was little degradation when trained on just entities versus full transcripts. We also explored the scenario where the entities are in an order not necessarily related to spoken order in the utterance. With its ability to do re-ordering, the attention model did remarkably well, achieving only about 2% degradation in speech-to-bag-of-entities F1 score.

Shachar Mirkin, Michal Jacovi, Tamar Lavee et al.

This paper describes an English audio and textual dataset of debating speeches, a unique resource for the growing research field of computational argumentation and debating technologies. We detail the process of speech recording by professional debaters, the transcription of the speeches with an Automatic Speech Recognition (ASR) system, their consequent automatic processing to produce a text that is more "NLP-friendly", and in parallel -- the manual transcription of the speeches in order to produce gold-standard "reference" transcripts. We release 60 speeches on various controversial topics, each in five formats corresponding to the different stages in the production of the data. The intention is to allow utilizing this resource for multiple research purposes, be it the addition of in-domain training data for a debate-specific ASR system, or applying argumentation mining on either noisy or clean debate transcripts. We intend to make further releases of this data in the future.

George Saon, Tom Sercu, Steven Rennie et al.

We describe a collection of acoustic and language modeling techniques that lowered the word error rate of our English conversational telephone LVCSR system to a record 6.6% on the Switchboard subset of the Hub5 2000 evaluation testset. On the acoustic side, we use a score fusion of three strong models: recurrent nets with maxout activations, very deep convolutional nets with 3x3 kernels, and bidirectional long short-term memory nets which operate on FMLLR and i-vector features. On the language modeling side, we use an updated model "M" and hierarchical neural network LMs.

George Saon, Hong-Kwang J. Kuo, Steven Rennie et al.

We describe the latest improvements to the IBM English conversational telephone speech recognition system. Some of the techniques that were found beneficial are: maxout networks with annealed dropout rates; networks with a very large number of outputs trained on 2000 hours of data; joint modeling of partially unfolded recurrent neural networks and convolutional nets by combining the bottleneck and output layers and retraining the resulting model; and lastly, sophisticated language model rescoring with exponential and neural network LMs. These techniques result in an 8.0% word error rate on the Switchboard part of the Hub5-2000 evaluation test set which is 23% relative better than our previous best published result.