Pranav Dheram

Pranav Dheram, Murugesan Ramakrishnan, Anirudh Raju et al.

As for other forms of AI, speech recognition has recently been examined with respect to performance disparities across different user cohorts. One approach to achieve fairness in speech recognition is to (1) identify speaker cohorts that suffer from subpar performance and (2) apply fairness mitigation measures targeting the cohorts discovered. In this paper, we report on initial findings with both discovery and mitigation of performance disparities using data from a product-scale AI assistant speech recognition system. We compare cohort discovery based on geographic and demographic information to a more scalable method that groups speakers without human labels, using speaker embedding technology. For fairness mitigation, we find that oversampling of underrepresented cohorts, as well as modeling speaker cohort membership by additional input variables, reduces the gap between top- and bottom-performing cohorts, without deteriorating overall recognition accuracy.

Mihir Kale, Anirudha Rayasam, Radhika Parik et al.

There has a been a significant rise in the use of Community Question Answering sites (CQAs) over the last decade owing primarily to their ability to leverage the wisdom of the crowd. Duplicate questions have a crippling effect on the quality of these sites. Tackling duplicate questions is therefore an important step towards improving quality of CQAs. In this regard, we propose two neural network based architectures for duplicate question detection on Stack Overflow. We also propose explicitly modeling the code present in questions to achieve results that surpass the state of the art.

Yash Jain, David Chan, Pranav Dheram et al. · amazon-science, gatech

Recent advances in machine learning have demonstrated that multi-modal pre-training can improve automatic speech recognition (ASR) performance compared to randomly initialized models, even when models are fine-tuned on uni-modal tasks. Existing multi-modal pre-training methods for the ASR task have primarily focused on single-stage pre-training where a single unsupervised task is used for pre-training followed by fine-tuning on the downstream task. In this work, we introduce a novel method combining multi-modal and multi-task unsupervised pre-training with a translation-based supervised mid-training approach. We empirically demonstrate that such a multi-stage approach leads to relative word error rate (WER) improvements of up to 38.45% over baselines on both Librispeech and SUPERB. Additionally, we share several important findings for choosing pre-training methods and datasets.

Jinhan Wang, Long Chen, Aparna Khare et al.

We propose an approach for continuous prediction of turn-taking and backchanneling locations in spoken dialogue by fusing a neural acoustic model with a large language model (LLM). Experiments on the Switchboard human-human conversation dataset demonstrate that our approach consistently outperforms the baseline models with single modality. We also develop a novel multi-task instruction fine-tuning strategy to further benefit from LLM-encoded knowledge for understanding the tasks and conversational contexts, leading to additional improvements. Our approach demonstrates the potential of combined LLMs and acoustic models for a more natural and conversational interaction between humans and speech-enabled AI agents.

Anirudh Raju, Milind Rao, Gautam Tiwari et al.

Spoken language understanding (SLU) systems extract both text transcripts and semantics associated with intents and slots from input speech utterances. SLU systems usually consist of (1) an automatic speech recognition (ASR) module, (2) an interface module that exposes relevant outputs from ASR, and (3) a natural language understanding (NLU) module. Interfaces in SLU systems carry information on text transcriptions or richer information like neural embeddings from ASR to NLU. In this paper, we study how interfaces affect joint-training for spoken language understanding. Most notably, we obtain the state-of-the-art results on the publicly available 50-hr SLURP dataset. We first leverage large-size pretrained ASR and NLU models that are connected by a text interface, and then jointly train both models via a sequence loss function. For scenarios where pretrained models are not utilized, the best results are obtained through a joint sequence loss training using richer neural interfaces. Finally, we show the overall diminishing impact of leveraging pretrained models with increased training data size.

Milind Rao, Pranav Dheram, Gautam Tiwari et al.

Spoken language understanding (SLU) systems extract transcriptions, as well as semantics of intent or named entities from speech, and are essential components of voice activated systems. SLU models, which either directly extract semantics from audio or are composed of pipelined automatic speech recognition (ASR) and natural language understanding (NLU) models, are typically trained via differentiable cross-entropy losses, even when the relevant performance metrics of interest are word or semantic error rates. In this work, we propose non-differentiable sequence losses based on SLU metrics as a proxy for semantic error and use the REINFORCE trick to train ASR and SLU models with this loss. We show that custom sequence loss training is the state-of-the-art on open SLU datasets and leads to 6% relative improvement in both ASR and NLU performance metrics on large proprietary datasets. We also demonstrate how the semantic sequence loss training paradigm can be used to update ASR and SLU models without transcripts, using semantic feedback alone.

Milind Rao, Anirudh Raju, Pranav Dheram et al.

We consider the problem of spoken language understanding (SLU) of extracting natural language intents and associated slot arguments or named entities from speech that is primarily directed at voice assistants. Such a system subsumes both automatic speech recognition (ASR) as well as natural language understanding (NLU). An end-to-end joint SLU model can be built to a required specification opening up the opportunity to deploy on hardware constrained scenarios like devices enabling voice assistants to work offline, in a privacy preserving manner, whilst also reducing server costs. We first present models that extract utterance intent directly from speech without intermediate text output. We then present a compositional model, which generates the transcript using the Listen Attend Spell ASR system and then extracts interpretation using a neural NLU model. Finally, we contrast these methods to a jointly trained end-to-end joint SLU model, consisting of ASR and NLU subsystems which are connected by a neural network based interface instead of text, that produces transcripts as well as NLU interpretation. We show that the jointly trained model shows improvements to ASR incorporating semantic information from NLU and also improves NLU by exposing it to ASR confusion encoded in the hidden layer.