Nitya Nadgir

Sayash Kapoor, Benedikt Stroebl, Zachary S. Siegel et al.

AI agents are an exciting new research direction, and agent development is driven by benchmarks. Our analysis of current agent benchmarks and evaluation practices reveals several shortcomings that hinder their usefulness in real-world applications. First, there is a narrow focus on accuracy without attention to other metrics. As a result, SOTA agents are needlessly complex and costly, and the community has reached mistaken conclusions about the sources of accuracy gains. Our focus on cost in addition to accuracy motivates the new goal of jointly optimizing the two metrics. We design and implement one such optimization, showing its potential to greatly reduce cost while maintaining accuracy. Second, the benchmarking needs of model and downstream developers have been conflated, making it hard to identify which agent would be best suited for a particular application. Third, many agent benchmarks have inadequate holdout sets, and sometimes none at all. This has led to agents that are fragile because they take shortcuts and overfit to the benchmark in various ways. We prescribe a principled framework for avoiding overfitting. Finally, there is a lack of standardization in evaluation practices, leading to a pervasive lack of reproducibility. We hope that the steps we introduce for addressing these shortcomings will spur the development of agents that are useful in the real world and not just accurate on benchmarks.

Peter Kirgis, Sayash Kapoor, Stephan Rabanser et al.

Agent benchmarks typically report only final outcomes: pass or fail. This threatens evaluation credibility in three ways. First, scores may be inflated or deflated by shortcuts and benchmark artifacts, misrepresenting capability. Second, benchmark performance may fail to predict real-world utility due to scaffold limitations and recurring failure modes. Finally, capability scores may conceal dangerous or catastrophic actions taken by the agent. We argue that log analysis -- the systematic tracking and analysis of the inputs, execution, and outputs of an AI agent -- is necessary to overcome these validity threats and promote credible agent evaluation. In this paper, we (1) present a taxonomy of threats to credible evaluation documented through log analysis, and (2) develop a set of guiding principles for log analysis. We illustrate these principles on tau-Bench Airline, revealing that pass^5 performance was under-elicited by nearly 50% and surfacing deployment failure modes invisible to outcome metrics. We conclude with pragmatic recommendations to increase uptake of log analysis, directed at diverse stakeholders including benchmark creators, model developers, independent evaluators, and deployers.

Sayash Kapoor, Benedikt Stroebl, Peter Kirgis et al. · microsoft-research, princeton

AI agents have been developed for complex real-world tasks from coding to customer service. But AI agent evaluations suffer from many challenges that undermine our understanding of how well agents really work. We introduce the Holistic Agent Leaderboard (HAL) to address these challenges. We make three main contributions. First, we provide a standardized evaluation harness that orchestrates parallel evaluations across hundreds of VMs, reducing evaluation time from weeks to hours while eliminating common implementation bugs. Second, we conduct three-dimensional analysis spanning models, scaffolds, and benchmarks. We validate the harness by conducting 21,730 agent rollouts across 9 models and 9 benchmarks in coding, web navigation, science, and customer service with a total cost of about $40,000. Our analysis reveals surprising insights, such as higher reasoning effort reducing accuracy in the majority of runs. Third, we use LLM-aided log inspection to uncover previously unreported behaviors, such as searching for the benchmark on HuggingFace instead of solving a task, or misusing credit cards in flight booking tasks. We share all agent logs, comprising 2.5B tokens of language model calls, to incentivize further research into agent behavior. By standardizing how the field evaluates agents and addressing common pitfalls in agent evaluation, we hope to shift the focus from agents that ace benchmarks to agents that work reliably in the real world.