Eric Nichols

Jin Huang, Eric Nichols, Fethiye Irmak Dogan et al.

Social robots are increasingly deployed in clinical settings to support the well-being of children, where effective support must be personalized to each child. Personalization, choosing the robot action best suited to each child, can be framed as a recommendation problem, and a recently proposed recommender-system framework for social robots offers a principled approach through user profiling, ranking, and responsible computing. Instantiating it, however, is blocked not by the model but by the data, which is hard to gather. A child's state shifts within and across visits, so no fixed description of the user holds. Within a session, the few signals of whether the robot's actions helped are weak and indirect. Across sessions, children are rarely seen more than once, and anonymization breaks the identity needed to link visits. Because care cannot be randomized, existing data is observational, biased toward whatever was already done. Each is a familiar recommender-system problem, and we propose four data principles in response: an integrated profile, effectiveness signals, linkable coverage, and an exposure record logged at collection time. We identify which of these principles each capability requires, and frame them as concrete guidelines for data collection.

Jesse Atuhurra, Hidetaka Kamigaito, Taro Watanabe et al.

Dialogue agents, which perform specific tasks, are part of the long-term goal of NLP researchers to build intelligent agents that communicate with humans in natural language. Such systems should adapt easily from one domain to another to assist users in completing tasks. Researchers have developed a broad range of techniques, objectives, and datasets for intent classification to achieve such systems. Despite the progress in developing intent classification systems (ICS), a systematic review of the progress from a technical perspective is yet to be conducted. In effect, important implementation details of intent classification remain restricted and unclear, making it hard for natural language processing (NLP) researchers to develop new methods. To fill this gap, we review contemporary works in intent classification. Specifically, we conduct a thorough technical review of the datasets, domains, tasks, and methods needed to train the intent classification part of dialogue systems. Our structured analysis describes why intent classification is difficult and studies the limitations to domain adaptation while presenting opportunities for future work.