Jin L. C. Guo

Rozhan Hozhabri Nezhad, Jin L. C. Guo, Jinghui Cheng

Open source software (OSS) often prioritizes technical functionality over usability and UX design. This imbalance limits OSS adoption among broader, non-technical users. Key underlying factors contributing to this issue are the shortage of design expertise in OSS and a dominant developer-centric mindset. To address these persistent issues, we explore the potential of speculative design as a catalyst for transforming the OSS community's mindset towards a more designer-inclusive environment. Our design was informed by an analysis of online forums, which revealed designers' motivations and challenges when contributing to OSS. Guided by these insights, we created two speculative societies, Husia (collectivist) and Reetar (individualist), in which designers are valued for different reasons and their work incorporated in different ways. Through a user study with 12 OSS practitioners (seven designers and five developers), we found that our speculative societies provoked participants' rich and critical reflections on OSS values, the root causes of challenges, and proposed actions. Our work provides insights into how speculative design can be used in the practical, sociotechnical context of OSS to stimulate critical reflection, improve awareness, and yield recommendations for fostering an equitable, sustainable, and inclusive OSS environment.

Avinash Bhat, Disha Shrivastava, Jin L. C. Guo · mila

Despite the potential of Large Language Models (LLMs) as writing assistants, they are plagued by issues like coherence and fluency of the model output, trustworthiness, ownership of the generated content, and predictability of model performance, thereby limiting their usability. In this position paper, we propose to adopt Norman's seven stages of action as a framework to approach the interaction design of intelligent writing assistants. We illustrate the framework's applicability to writing tasks by providing an example of software tutorial authoring. The paper also discusses the framework as a tool to synthesize research on the interaction design of LLM-based tools and presents examples of tools that support the stages of action. Finally, we briefly outline the potential of a framework for human-LLM interaction research.

Avinash Bhat, Austin Coursey, Grace Hu et al.

The documentation practice for machine-learned (ML) models often falls short of established practices for traditional software, which impedes model accountability and inadvertently abets inappropriate or misuse of models. Recently, model cards, a proposal for model documentation, have attracted notable attention, but their impact on the actual practice is unclear. In this work, we systematically study the model documentation in the field and investigate how to encourage more responsible and accountable documentation practice. Our analysis of publicly available model cards reveals a substantial gap between the proposal and the practice. We then design a tool named DocML aiming to (1) nudge the data scientists to comply with the model cards proposal during the model development, especially the sections related to ethics, and (2) assess and manage the documentation quality. A lab study reveals the benefit of our tool towards long-term documentation quality and accountability.

Andrey Sobolevsky, Guillaume-Alexandre Bilodeau, Jinghui Cheng et al.

Sketching out Graphical User Interface (GUI) layout is part of the pipeline of designing a GUI and a crucial task for the success of a software application. Arranging all components inside a GUI layout manually is a time-consuming task. In order to assist designers, we developed a method named GUILGET to automatically generate GUI layouts from positional constraints represented as GUI arrangement graphs (GUI-AGs). The goal is to support the initial step of GUI design by producing realistic and diverse GUI layouts. The existing image layout generation techniques often cannot incorporate GUI design constraints. Thus, GUILGET needs to adapt existing techniques to generate GUI layouts that obey to constraints specific to GUI designs. GUILGET is based on transformers in order to capture the semantic in relationships between elements from GUI-AG. Moreover, the model learns constraints through the minimization of losses responsible for placing each component inside its parent layout, for not letting components overlap if they are inside the same parent, and for component alignment. Our experiments, which are conducted on the CLAY dataset, reveal that our model has the best understanding of relationships from GUI-AG and has the best performances in most of evaluation metrics. Therefore, our work contributes to improved GUI layout generation by proposing a novel method that effectively accounts for the constraints on GUI elements and paves the road for a more efficient GUI design pipeline.

Boniface Bahati Tadjuidje, Jin L. C. Guo, Jinghui Cheng

Open-source software (OSS) developers often struggle to understand and respond to user context, while existing tools, such as issue trackers (for handling bugs, requests, and feedback), largely focus on technical discussion. Although personas could help, limited resources and UX expertise make them hard to scale. We present PersonaFlow, a tool that generates editable user personas from OSS repository artifacts and integrates them alongside issue reports. In a user study with 13 OSS developers, most reported shifts in how they understood users, and more than half modified their responses by adding empathetic language, tailoring explanations, or raising priority ratings. We found two pathways to this change: some connected emotionally to personas as people, while others used them pragmatically for triaging. Both appeared to lead to more user-centered behavior. We contribute design implications for persona-based tools relevant to OSS and other contexts where efficiency-driven systems or workflows obscure valuable human elements.

Martin P. Robillard, Lihn V. Nguyen, Deeksha Arya et al.

Health information websites offer instantaneous access to information, but have important privacy implications as they can associate a visitor with specific medical conditions. We interviewed 35 residents of Canada to better understand whether and how online health information seekers exercise three potential means of protection against surveillance: website selection, privacy-enhancing technologies, and self-censorship, as well as their understanding of web tracking. Our findings reveal how users' limited initiative and effectiveness in protecting their privacy could be associated with a missing or inaccurate understanding of how implicit data collection by third parties takes place on the web, and who collects the data. We conclude that to help health information seekers better protect their online privacy, we may need to shift privacy awareness efforts from what information is collected to how it is collected.

Keyu Yao, Jinghui Cheng, Jin L. C. Guo

Designers hold primary responsibility for shaping the user interface (UI) and user experience (UX) of a product. This role goes beyond aesthetics and usability, extending to the privacy outcomes of user experience, which often emerge through collaboration with other stakeholders such as developers, product managers, and marketing teams. Previous studies on enhancing privacy for technological products primarily focused on the roles of developers -- understanding their needs and challenges -- but limited effort is devoted to examining how UI/UX designers consider and approach privacy in their work. Through 12 semi-structured interviews with privacy-advocating UI/UX designers, we explore the perceptions, influencing factors, challenges, and adaptive methods they use regarding privacy implementation. We pay special attention to how these challenges and adaptations play out in team-based settings where decisions are negotiated together. Our study reveals how personal and contextual factors shape designers' value of privacy, the collaborative nature of the challenges designers face when trying to prioritize privacy, and how they navigate tensions between business goals, team dynamics, and technical development. Based on our findings, we discuss implications for advocating a user-centered approach for supporting privacy-aware design, suggestions for organizational-level changes and bridging knowledge gaps through designer-centric tools and community building.

Mina Lee, Katy Ilonka Gero, John Joon Young Chung et al. · allen-ai, deepmind

In our era of rapid technological advancement, the research landscape for writing assistants has become increasingly fragmented across various research communities. We seek to address this challenge by proposing a design space as a structured way to examine and explore the multidimensional space of intelligent and interactive writing assistants. Through a large community collaboration, we explore five aspects of writing assistants: task, user, technology, interaction, and ecosystem. Within each aspect, we define dimensions (i.e., fundamental components of an aspect) and codes (i.e., potential options for each dimension) by systematically reviewing 115 papers. Our design space aims to offer researchers and designers a practical tool to navigate, comprehend, and compare the various possibilities of writing assistants, and aid in the envisioning and design of new writing assistants.

Alexander Nicholson, Jin L. C. Guo

Modern open source software development heavily relies on the issue tracking systems to manage their feature requests, bug reports, tasks, and other similar artifacts. Together, those "issues" form a complex network with links to each other. The heterogeneous character of issues inherently results in varied link types and therefore poses a great challenge for users to create and maintain the label of the link manually. The goal of most existing automated issue link construction techniques ceases with only examining the existence of links between issues. In this work, we focus on the next important question of whether we can assess the type of issue link automatically through a data-driven method. We analyze the links between issues and their labels used the issue tracking system for 66 open source projects. Using three projects, we demonstrate promising results when using supervised machine learning classification for the task of link label recovery with careful model selection and tuning, achieving F1 scores of between 0.56-0.70 for the three studied projects. Further, the performance of our method for future link label prediction is convincing when there is sufficient historical data. Our work signifies the first step in systematically manage and maintain issue links faced in practice.

Jazlyn Hellman, Jinghui Cheng, Jin L. C. Guo

As open source software (OSS) becomes increasingly mature and popular, there are significant challenges with properly accounting for usability concerns for the diverse end users. Participatory design, where multiple stakeholders collaborate on iterating the design, can be an efficient way to address the usability concerns for OSS projects. However, barriers such as a code-centric mindset and insufficient tool support often prevent OSS teams from effectively including end users in participatory design methods. This paper proposes preliminary contributions to this problem through the user-centered exploration of (1) a set of design guidelines that capture the needs of OSS participatory design tools, (2) two personas that represent the characteristics of OSS designers and end users, and (3) a low-fidelity prototype tool for end user involvement in OSS projects. This work paves the road for future studies about tool design that would eventually help improve OSS usability.

Wenting Wang, Jinghui Cheng, Jin L. C. Guo

Usability is an increasing concern in open source software (OSS). Given the recent changes in the OSS landscape, it is imperative to examine the OSS contributors' current valued factors, practices, and challenges concerning usability. We accumulated this knowledge through a survey with a wide range of contributors to OSS applications. Through analyzing 84 survey responses, we found that many participants recognized the importance of usability. While most relied on issue tracking systems to collect user feedback, a few participants also adopted typical user-centered design methods. However, most participants demonstrated a system-centric rather than a user-centric view. Understanding the diverse needs and consolidating various feedback of end-users posed unique challenges for the OSS contributors when addressing usability in the most recent development context. Our work provided important insights for OSS practitioners and tool designers in exploring ways for promoting a user-centric mindset and improving usability practice in the current OSS communities.

Wenting Wang, Deeksha Arya, Nicole Novielli et al.

In open-source software (OSS), the design of usability is often influenced by the discussions among community members on platforms such as issue tracking systems (ITSs). However, digesting the rich information embedded in issue discussions can be a major challenge due to the vast number and diversity of the comments. We propose and evaluate ArguLens, a conceptual framework and automated technique leveraging an argumentation model to support effective understanding and consolidation of community opinions in ITSs. Through content analysis, we anatomized highly discussed usability issues from a large, active OSS project, into their argumentation components and standpoints. We then experimented with supervised machine learning techniques for automated argument extraction. Finally, through a study with experienced ITS users, we show that the information provided by ArguLens supported the digestion of usability-related opinions and facilitated the review of lengthy issues. ArguLens provides the direction of designing valuable tools for high-level reasoning and effective discussion about usability.

Jinghui Cheng, Jin L. C. Guo

Contributors to open source software (OSS) communities assume diverse roles to take different responsibilities. One major limitation of the current OSS tools and platforms is that they provide a uniform user interface regardless of the activities performed by the various types of contributors. This paper serves as a non-trivial first step towards resolving this challenge by demonstrating a methodology and establishing knowledge to understand how the contributors' roles and their dynamics, reflected in the activities contributors perform, are exhibited in OSS communities. Based on an analysis of user action data from 29 GitHub projects, we extracted six activities that distinguished four Active roles and five Supporting roles of OSS contributors, as well as patterns in role changes. Through the lens of the Activity Theory, these findings provided rich design guidelines for OSS tools to support diverse contributor roles.

Wenting Wang, Jinghui Cheng, Jin L. C. Guo

The increasing availability and diversity of virtual reality (VR) applications highlighted the importance of their usability. Function-oriented VR applications posed new challenges that are not well studied in the literature. Moreover, user feedback becomes readily available thanks to modern software engineering tools, such as app stores and open source platforms. Using Firefox Reality as a case study, we explored the major types of VR usability issues raised in these platforms. We found that 77% of usability feedbacks can be mapped to Nielsen's heuristics while few were mappable to VR-specific heuristics. This result indicates that Nielsen's heuristics could potentially help developers address the usability of this VR application in its early development stage. This work paves the road for exploring tools leveraging the community effort to promote the usability of function-oriented VR applications.

Jinghui Cheng, Jin L. C. Guo

Usability and user experience (UX) issues are often not well emphasized and addressed in open source software (OSS) development. There is an imperative need for supporting OSS communities to collaboratively identify, understand, and fix UX design issues in a distributed environment. In this paper, we provide an initial step towards this effort and report on an exploratory study that investigated how the OSS communities currently reported, discussed, negotiated, and eventually addressed usability and UX issues. We conducted in-depth qualitative analysis of selected issue tracking threads from three OSS projects hosted on GitHub. Our findings indicated that discussions about usability and UX issues in OSS communities were largely influenced by the personal opinions and experiences of the participants. Moreover, the characteristics of the community may have greatly affected the focus of such discussion.

Deeksha Arya, Wenting Wang, Jin L. C. Guo et al.

Most modern Issue Tracking Systems (ITSs) for open source software (OSS) projects allow users to add comments to issues. Over time, these comments accumulate into discussion threads embedded with rich information about the software project, which can potentially satisfy the diverse needs of OSS stakeholders. However, discovering and retrieving relevant information from the discussion threads is a challenging task, especially when the discussions are lengthy and the number of issues in ITSs are vast. In this paper, we address this challenge by identifying the information types presented in OSS issue discussions. Through qualitative content analysis of 15 complex issue threads across three projects hosted on GitHub, we uncovered 16 information types and created a labeled corpus containing 4656 sentences. Our investigation of supervised, automated classification techniques indicated that, when prior knowledge about the issue is available, Random Forest can effectively detect most sentence types using conversational features such as the sentence length and its position. When classifying sentences from new issues, Logistic Regression can yield satisfactory performance using textual features for certain information types, while falling short on others. Our work represents a nontrivial first step towards tools and techniques for identifying and obtaining the rich information recorded in the ITSs to support various software engineering activities and to satisfy the diverse needs of OSS stakeholders.

Michael Rath, Jacob Rendall, Jin L. C. Guo et al.

Software and systems traceability is widely accepted as an essential element for supporting many software development tasks. Today's version control systems provide inbuilt features that allow developers to tag each commit with one or more issue ID, thereby providing the building blocks from which project-wide traceability can be established between feature requests, bug fixes, commits, source code, and specific developers. However, our analysis of six open source projects showed that on average only 60% of the commits were linked to specific issues. Without these fundamental links the entire set of project-wide links will be incomplete, and therefore not trustworthy. In this paper we address the fundamental problem of missing links between commits and issues. Our approach leverages a combination of process and text-related features characterizing issues and code changes to train a classifier to identify missing issue tags in commit messages, thereby generating the missing links. We conducted a series of experiments to evaluate our approach against six open source projects and showed that it was able to effectively recommend links for tagging issues at an average of 96% recall and 33% precision. In a related task for augmenting a set of existing trace links, the classifier returned precision at levels greater than 89% in all projects and recall of 50%

Vassilios Exarhakos, Jinghui Cheng, Jin L. C. Guo

Current AI-assisted programming tools are predominantly linear and chat-based, which deviates from the iterative and branching nature of programming itself. Our preliminary study with developers using AI assistants suggested that they often struggle to explore alternatives, manage prompting sequences, and trace changes. Informed by these insights, we created EvoGraph, an IDE plugin that integrates AI interactions and code changes as a lightweight and interactive development graph. EvoGraph automatically records a branching AI-assisted coding history and allows developers to manipulate the graph to compare, merge, and revisit prior collaborative AI programming states. Our user study with 20 participants revealed that EvoGraph addressed developers' challenges identified in our preliminary study while imposing lower cognitive load. Participants also found the graph-based representation supported safe exploration, efficient iteration, and reflection on AI-generated changes. Our work highlights design opportunities for tools to help developers make sense of and act on their problem-solving progress in the emerging AI-mediated programming context.

Fuyuan Lyu, Chenglin Luo, Qiyuan Zhang et al.

Conventional sequential recommendation models have achieved remarkable success in mining implicit behavioral patterns. However, these architectures remain structurally blind to explicit user intent: they struggle to adapt when a user's immediate goal (e.g., expressed via a natural language prompt) deviates from their historical habits. While Large Language Models (LLMs) offer the semantic reasoning to interpret such intent, existing integration paradigms force a dilemma: LLM-as-a-recommender paradigm sacrifices the efficiency and collaborative precision of ID-based retrieval, while Reranking methods are inherently bottlenecked by the recall capabilities of the underlying model. In this paper, we propose Decoupled Promptable Sequential Recommendation (DPR), a model-agnostic framework that empowers conventional sequential backbones to natively support Promptable Recommendation, the ability to dynamically steer the retrieval process using natural language without abandoning collaborative signals. DPR modulates the latent user representation directly within the retrieval space. To achieve this, we introduce a Fusion module to align the collaborative and semantic signals, a Mixture-of-Experts (MoE) architecture that disentangles the conflicting gradients from positive and negative steering, and a three-stage training strategy that progressively aligns the semantic space of prompts with the collaborative space. Extensive experiments on real-world datasets demonstrate that DPR significantly outperforms state-of-the-art baselines in prompt-guided tasks while maintaining competitive performance in standard sequential recommendation scenarios.

Jazlyn Hellman, Eunbee Jang, Christoph Treude et al.

Given the vast number of repositories hosted on GitHub, project discovery and retrieval have become increasingly important for GitHub users. Repository descriptions serve as one of the first points of contact for users who are accessing a repository. However, repository owners often fail to provide a high-quality description; instead, they use vague terms, the purpose of the repository is poorly explained, or the description is omitted entirely. In this work, we examine the current practice of writing GitHub repository descriptions. Our investigation leads to the proposal of the LSP (Language, Software technology, and Purpose) template to formulate good descriptions for GitHub repositories that are clear, concise, and informative. To understand the extent to which current automated techniques can support generating repository descriptions, we compare the performance of state-of-the-art text summarization methods on this task. Finally, our user study with GitHub users reveals that automated summarization can adequately be used for default description generation for GitHub repositories, while the descriptions which follow the LSP template offer the most effective instrument for communicating with GitHub users.

Hideaki Hata, Jin L. C. Guo, Raula Gaikovina Kula et al.

Although computer science papers are often accompanied by software artifacts, connecting research papers to their software artifacts and vice versa is not always trivial. First of all, there is a lack of well-accepted standards for how such links should be provided. Furthermore, the provided links, if any, often become outdated: they are affected by link rot when pre-prints are removed, when repositories are migrated, or when papers and repositories evolve independently. In this paper, we summarize the state of the practice of linking research papers and associated source code, highlighting the recent efforts towards creating and maintaining such links. We also report on the results of several empirical studies focusing on the relationship between scientific papers and associated software artifacts, and we outline challenges related to traceability and opportunities for overcoming these challenges.

Kian Ahrabian, Daniel Tarlow, Hehuimin Cheng et al.

We present a multi-relational temporal Knowledge Graph based on the daily interactions between artifacts in GitHub, one of the largest social coding platforms. Such representation enables posing many user-activity and project management questions as link prediction and time queries over the knowledge graph. In particular, we introduce two new datasets for i) interpolated time-conditioned link prediction and ii) extrapolated time-conditioned link/time prediction queries, each with distinguished properties. Our experiments on these datasets highlight the potential of adapting knowledge graphs to answer broad software engineering questions. Meanwhile, it also reveals the unsatisfactory performance of existing temporal models on extrapolated queries and time prediction queries in general. To overcome these shortcomings, we introduce an extension to current temporal models using relative temporal information with regards to past events.

Jin L. C. Guo, Natawut Monaikul, Jane Cleland-Huang

Software-intensive projects are specified and modeled using domain terminology. Knowledge of the domain terminology is necessary for performing many Software Engineering tasks such as impact analysis, compliance verification, and safety certification. However, discovering domain terminology and reasoning about their interrelationships for highly technical software and system engineering domains is a complex task which requires significant domain expertise and human effort. In this paper, we present a novel approach for leveraging trace links in software intensive systems to guide the process of mining facts that contain domain knowledge. The trace links which drive our mining process, define relationships between artifacts such as regulations and requirements and enable a guided search through high-yield combinations of domain terms. Our proof-of-concept evaluation shows that our approach aids in the discovery of domain facts even in highly complex technical domains. These domain facts can provide support for a variety of Software Engineering activities. As a use case, we demonstrate how the mined facts can facilitate the task of project Q&A.