Yen‐Ting Lin

Chao-Han Huck Yang, Taejin Park, Yuan Gong et al. · gatech

Given recent advances in generative AI technology, a key question is how large language models (LLMs) can enhance acoustic modeling tasks using text decoding results from a frozen, pretrained automatic speech recognition (ASR) model. To explore new capabilities in language modeling for speech processing, we introduce the generative speech transcription error correction (GenSEC) challenge. This challenge comprises three post-ASR language modeling tasks: (i) post-ASR transcription correction, (ii) speaker tagging, and (iii) emotion recognition. These tasks aim to emulate future LLM-based agents handling voice-based interfaces while remaining accessible to a broad audience by utilizing open pretrained language models or agent-based APIs. We also discuss insights from baseline evaluations, as well as lessons learned for designing future evaluations.

Yen-Ting Lin, Alexandros Papangelis, Seokhwan Kim et al.

This work focuses on in-context data augmentation for intent detection. Having found that augmentation via in-context prompting of large pre-trained language models (PLMs) alone does not improve performance, we introduce a novel approach based on PLMs and pointwise V-information (PVI), a metric that can measure the usefulness of a datapoint for training a model. Our method first fine-tunes a PLM on a small seed of training data and then synthesizes new datapoints - utterances that correspond to given intents. It then employs intent-aware filtering, based on PVI, to remove datapoints that are not helpful to the downstream intent classifier. Our method is thus able to leverage the expressive power of large language models to produce diverse training data. Empirical results demonstrate that our method can produce synthetic training data that achieve state-of-the-art performance on three challenging intent detection datasets under few-shot settings (1.28% absolute improvement in 5-shot and 1.18% absolute in 10-shot, on average) and perform on par with the state-of-the-art in full-shot settings (within 0.01% absolute, on average).

Yen-Ting Lin, Alexandros Papangelis, Seokhwan Kim et al.

While rich, open-domain textual data are generally available and may include interesting phenomena (humor, sarcasm, empathy, etc.) most are designed for language processing tasks, and are usually in a non-conversational format. In this work, we take a step towards automatically generating conversational data using Generative Conversational Networks, aiming to benefit from the breadth of available language and knowledge data, and train open domain social conversational agents. We evaluate our approach on conversations with and without knowledge on the Topical Chat dataset using automatic metrics and human evaluators. Our results show that for conversations without knowledge grounding, GCN can generalize from the seed data, producing novel conversations that are less relevant but more engaging and for knowledge-grounded conversations, it can produce more knowledge-focused, fluent, and engaging conversations. Specifically, we show that for open-domain conversations with 10\% of seed data, our approach performs close to the baseline that uses 100% of the data, while for knowledge-grounded conversations, it achieves the same using only 1% of the data, on human ratings of engagingness, fluency, and relevance.

Ssu Chiu, Maolin Li, Yen-Ting Lin et al.

Dialogue systems are usually categorized into two types, open-domain and task-oriented. The first one focuses on chatting with users and making them engage in the conversations, where selecting a proper topic to fit the dialogue context is essential for a successful dialogue. The other one focuses on a specific task instead of casual talks, e.g., finding a movie on Friday night, or playing a song. These two directions have been studied separately due to their different purposes. However, how smoothly transitioning from social chatting to task-oriented dialogues is important for triggering business opportunities, and there is no public data focusing on such scenarios. Hence, this paper focuses on investigating the conversations starting from open-domain social chatting and then gradually transitioning to task-oriented purposes, and releases a large-scale dataset with detailed annotations for encouraging this research direction. To achieve this goal, this paper proposes a framework to automatically generate many dialogues without human involvement, in which any powerful open-domain dialogue generation model can be easily leveraged. The human evaluation shows that our generated dialogue data has a natural flow at a reasonable quality, showing that our released data has a great potential of guiding future research directions and commercial activities. Furthermore, the released models allow researchers to automatically generate unlimited dialogues in the target scenarios, which can greatly benefit semi-supervised and unsupervised approaches.

Yen-Ting Lin, Hui-Chi Kuo, Ze-Song Xu et al.

This paper introduces Miutsu, National Taiwan University's Alexa Prize TaskBot, which is designed to assist users in completing tasks requiring multiple steps and decisions in two different domains -- home improvement and cooking. We overview our system design and architectural goals, and detail the proposed core elements, including question answering, task retrieval, social chatting, and various conversational modules. A dialogue flow is proposed to provide a robust and engaging conversation when handling complex tasks. We discuss the faced challenges during the competition and potential future work.

Yen-Ting Lin, Chao-Han Huck Yang, Zhehuai Chen et al.

Construction of a general-purpose post-recognition error corrector poses a crucial question: how can we most effectively train a model on a large mixture of domain datasets? The answer would lie in learning dataset-specific features and digesting their knowledge in a single model. Previous methods achieve this by having separate correction language models, resulting in a significant increase in parameters. In this work, we present Mixture-of-Experts as a solution, highlighting that MoEs are much more than a scalability tool. We propose a Multi-Task Correction MoE, where we train the experts to become an ``expert'' of speech-to-text, language-to-text and vision-to-text datasets by learning to route each dataset's tokens to its mapped expert. Experiments on the Open ASR Leaderboard show that we explore a new state-of-the-art performance by achieving an average relative $5.0$% WER reduction and substantial improvements in BLEU scores for speech and translation tasks. On zero-shot evaluation, NeKo outperforms GPT-3.5 and Claude-Opus with $15.5$% to $27.6$% relative WER reduction in the Hyporadise benchmark. NeKo performs competitively on grammar and post-OCR correction as a multi-task model.

Yen-Ting Lin, Yun-Nung Chen

We propose LLM-Eval, a unified multi-dimensional automatic evaluation method for open-domain conversations with large language models (LLMs). Existing evaluation methods often rely on human annotations, ground-truth responses, or multiple LLM prompts, which can be expensive and time-consuming. To address these issues, we design a single prompt-based evaluation method that leverages a unified evaluation schema to cover multiple dimensions of conversation quality in a single model call. We extensively evaluate the performance of LLM-Eval on various benchmark datasets, demonstrating its effectiveness, efficiency, and adaptability compared to state-of-the-art evaluation methods. Our analysis also highlights the importance of choosing suitable LLMs and decoding strategies for accurate evaluation results. LLM-Eval offers a versatile and robust solution for evaluating open-domain conversation systems, streamlining the evaluation process and providing consistent performance across diverse scenarios.