Kathleen Meier-Hellstern

Tyler A. Chang, Katrin Tomanek, Jessica Hoffmann et al.

We explore a strategy to handle controversial topics in LLM-based chatbots based on Wikipedia's Neutral Point of View (NPOV) principle: acknowledge the absence of a single true answer and surface multiple perspectives. We frame this as retrieval augmented generation, where perspectives are retrieved from a knowledge base and the LLM is tasked with generating a fluent and faithful response from the given perspectives. As a starting point, we use a deterministic retrieval system and then focus on common LLM failure modes that arise during this approach to text generation, namely hallucination and coverage errors. We propose and evaluate three methods to detect such errors based on (1) word-overlap, (2) salience, and (3) LLM-based classifiers. Our results demonstrate that LLM-based classifiers, even when trained only on synthetic errors, achieve high error detection performance, with ROC AUC scores of 95.3% for hallucination and 90.5% for coverage error detection on unambiguous error cases. We show that when no training data is available, our other methods still yield good results on hallucination (84.0%) and coverage error (85.2%) detection.

Romal Thoppilan, Daniel De Freitas, Jamie Hall et al.

We present LaMDA: Language Models for Dialog Applications. LaMDA is a family of Transformer-based neural language models specialized for dialog, which have up to 137B parameters and are pre-trained on 1.56T words of public dialog data and web text. While model scaling alone can improve quality, it shows less improvements on safety and factual grounding. We demonstrate that fine-tuning with annotated data and enabling the model to consult external knowledge sources can lead to significant improvements towards the two key challenges of safety and factual grounding. The first challenge, safety, involves ensuring that the model's responses are consistent with a set of human values, such as preventing harmful suggestions and unfair bias. We quantify safety using a metric based on an illustrative set of human values, and we find that filtering candidate responses using a LaMDA classifier fine-tuned with a small amount of crowdworker-annotated data offers a promising approach to improving model safety. The second challenge, factual grounding, involves enabling the model to consult external knowledge sources, such as an information retrieval system, a language translator, and a calculator. We quantify factuality using a groundedness metric, and we find that our approach enables the model to generate responses grounded in known sources, rather than responses that merely sound plausible. Finally, we explore the use of LaMDA in the domains of education and content recommendations, and analyze their helpfulness and role consistency.

Nan Du, Yanping Huang, Andrew M. Dai et al.

Scaling language models with more data, compute and parameters has driven significant progress in natural language processing. For example, thanks to scaling, GPT-3 was able to achieve strong results on in-context learning tasks. However, training these large dense models requires significant amounts of computing resources. In this paper, we propose and develop a family of language models named GLaM (Generalist Language Model), which uses a sparsely activated mixture-of-experts architecture to scale the model capacity while also incurring substantially less training cost compared to dense variants. The largest GLaM has 1.2 trillion parameters, which is approximately 7x larger than GPT-3. It consumes only 1/3 of the energy used to train GPT-3 and requires half of the computation flops for inference, while still achieving better overall zero-shot and one-shot performance across 29 NLP tasks.