Michael Wise

Ryan Singh, Austin Hamilton, Amanda White et al.

Ensuring worker safety remains a critical challenge in modern manufacturing environments. Industry 5.0 reorients the prevailing manufacturing paradigm toward more human-centric operations. Using a design science research methodology, we identify three essential requirements for next-generation safety training systems: high accuracy, low latency, and low cost. We introduce a multimodal chatbot powered by large language models that meets these design requirements. The chatbot uses retrieval-augmented generation to ground its responses in curated regulatory and technical documentation. To evaluate our solution, we developed a domain-specific benchmark of expert-validated question and answer pairs for three representative machines: a Bridgeport manual mill, a Haas TL-1 CNC lathe, and a Universal Robots UR5e collaborative robot. We tested 24 RAG configurations using a full-factorial design and assessed them with automated evaluations of correctness, latency, and cost. Our top 2 configurations were then evaluated by ten industry experts and academic researchers. Our results show that retrieval strategy and model configuration have a significant impact on performance. The top configuration (selected for chatbot deployment) achieved an accuracy of 86.66%, an average latency of 10.04 seconds, and an average cost of $0.005 per query. Overall, our work provides three contributions: an open-source, domain-grounded safety training chatbot; a validated benchmark for evaluating AI-assisted safety instruction; and a systematic methodology for designing and assessing AI-enabled instructional and immersive safety training systems for Industry 5.0 environments.

Austin Hamilton, Ryan Singh, Michael Wise et al.

Document-grounded assistants built on large language models are increasingly used in high-stakes, knowledge-intensive work. Their usefulness, however, may depend on how evidence is allocated before generation. We investigate such a claim by comparing two grounding architectures: (a) retrieval-augmented generation (RAG) that retrieves a few relevant passages, and (b) long-context prompting, which loads the whole document collection in context. We view these as two regimes of "epistemic access" on an accuracy--cost frontier. We use "epistemic accuracy" to capture model correctness that depends on having the right evidence. We posit that broader access (via long context) can increase it, but with a "token tax" (i.e., a substantial increase in cost due to larger input token consumption). We probe this framing with a case study in manufacturing safety training. Using an expert-validated benchmark, we evaluate 972 answers across three machines, two small language models, and three retrieval/in-context prompting approaches. Long-context prompting achieved the highest correctness (73.1% vs. 65.4% for semantic RAG), but at 26 times the per-query token cost. We interpret this gap as the token tax of broader evidentiary access. We carefully discuss the implications of our findings for resource-constrained organizations.