Christina Heinze-Deml

Juyeon Heo, Christina Heinze-Deml, Oussama Elachqar et al.

Instruction-following is crucial for building AI agents with large language models (LLMs), as these models must adhere strictly to user-provided constraints and guidelines. However, LLMs often fail to follow even simple and clear instructions. To improve instruction-following behavior and prevent undesirable outputs, a deeper understanding of how LLMs' internal states relate to these outcomes is required. In this work, we investigate whether LLMs encode information in their representations that correlate with instruction-following success - a property we term knowing internally. Our analysis identifies a direction in the input embedding space, termed the instruction-following dimension, that predicts whether a response will comply with a given instruction. We find that this dimension generalizes well across unseen tasks but not across unseen instruction types. We demonstrate that modifying representations along this dimension improves instruction-following success rates compared to random changes, without compromising response quality. Further investigation reveals that this dimension is more closely related to the phrasing of prompts rather than the inherent difficulty of the task or instructions. This work provides insight into the internal workings of LLMs' instruction-following, paving the way for reliable LLM agents.

Juyeon Heo, Miao Xiong, Christina Heinze-Deml et al.

Large language models (LLMs) could be valuable personal AI agents across various domains, provided they can precisely follow user instructions. However, recent studies have shown significant limitations in LLMs' instruction-following capabilities, raising concerns about their reliability in high-stakes applications. Accurately estimating LLMs' uncertainty in adhering to instructions is critical to mitigating deployment risks. We present, to our knowledge, the first systematic evaluation of the uncertainty estimation abilities of LLMs in the context of instruction-following. Our study identifies key challenges with existing instruction-following benchmarks, where multiple factors are entangled with uncertainty stems from instruction-following, complicating the isolation and comparison across methods and models. To address these issues, we introduce a controlled evaluation setup with two benchmark versions of data, enabling a comprehensive comparison of uncertainty estimation methods under various conditions. Our findings show that existing uncertainty methods struggle, particularly when models make subtle errors in instruction following. While internal model states provide some improvement, they remain inadequate in more complex scenarios. The insights from our controlled evaluation setups provide a crucial understanding of LLMs' limitations and potential for uncertainty estimation in instruction-following tasks, paving the way for more trustworthy AI agents.