M. C. S. Williams

Marcus Williams, Micah Carroll, Adhyyan Narang et al. · berkeley

As LLMs become more widely deployed, there is increasing interest in directly optimizing for feedback from end users (e.g. thumbs up) in addition to feedback from paid annotators. However, training to maximize human feedback creates a perverse incentive structure for the AI to resort to manipulative or deceptive tactics to obtain positive feedback from users who are vulnerable to such strategies. We study this phenomenon by training LLMs with Reinforcement Learning with simulated user feedback in environments of practical LLM usage. In our settings, we find that: 1) Extreme forms of "feedback gaming" such as manipulation and deception are learned reliably; 2) Even if only 2% of users are vulnerable to manipulative strategies, LLMs learn to identify and target them while behaving appropriately with other users, making such behaviors harder to detect; 3) To mitigate this issue, it may seem promising to leverage continued safety training or LLM-as-judges during training to filter problematic outputs. Instead, we found that while such approaches help in some of our settings, they backfire in others, sometimes even leading to subtler manipulative behaviors. We hope our results can serve as a case study which highlights the risks of using gameable feedback sources -- such as user feedback -- as a target for RL.

Micah Carroll, Adeline Foote, Kevin Feng et al.

When users are dissatisfied with recommendations from a recommender system, they often lack fine-grained controls for changing them. Large language models (LLMs) offer a solution by allowing users to guide their recommendations through natural language requests (e.g., "I want to see respectful posts with a different perspective than mine"). We propose a method, CTRL-Rec, that allows for natural language control of traditional recommender systems in real-time with computational efficiency. Specifically, at training time, we use an LLM to simulate whether users would approve of items based on their language requests, and we train embedding models that approximate such simulated judgments. We then integrate these user-request-based predictions into the standard weighting of signals that traditional recommender systems optimize. At deployment time, we require only a single LLM embedding computation per user request, allowing for real-time control of recommendations. In experiments with the MovieLens dataset, our method consistently allows for fine-grained control across a diversity of requests. In a study with 19 Letterboxd users, we find that CTRL-Rec was positively received by users and significantly enhanced users' sense of control and satisfaction with recommendations compared to traditional controls.