Ziyan Jiang

Elan Markowitz, Ziyan Jiang, Fan Yang et al. · amazon-science

This work explores unifying knowledge enhanced recommendation with multi-domain recommendation systems in a conversational AI assistant application. Multi-domain recommendation leverages users' interactions in previous domains to improve recommendations in a new one. Knowledge graph enhancement seeks to use external knowledge graphs to improve recommendations within a single domain. Both research threads incorporate related information to improve the recommendation task. We propose to unify these approaches: using information from interactions in other domains as well as external knowledge graphs to make predictions in a new domain that would not be possible with either information source alone. We develop a new model and demonstrate the additive benefit of these approaches on a dataset derived from millions of users' queries for content across three domains (videos, music, and books) in a live virtual assistant application. We demonstrate significant improvement on overall recommendations as well as on recommendations for new users of a domain.

Niranjan Uma Naresh, Ziyan Jiang, Ankit et al. · amazon-science

Conversational understanding is an integral part of modern intelligent devices. In a large fraction of the global traffic from customers using smart digital assistants, frictions in dialogues may be attributed to incorrect understanding of the entities in a customer's query due to factors including ambiguous mentions, mispronunciation, background noise and faulty on-device signal processing. Such errors are compounded by two common deficiencies from intelligent devices namely, (1) the device not being tailored to individual customers, and (2) the device responses being unaware of the context in the conversation session. Viewing this problem via the lens of retrieval-based search engines, we build and evaluate a scalable entity correction system, PENTATRON. The system leverages a parametric transformer-based language model to learn patterns from in-session customer-device interactions coupled with a non-parametric personalized entity index to compute the correct query, which aids downstream components in reasoning about the best response. In addition to establishing baselines and demonstrating the value of personalized and context-aware systems, we use multitasking to learn the domain of the correct entity. We also investigate the utility of language model prompts. Through extensive experiments, we show a significant upward movement of the key metric (Exact Match) by up to 500.97% (relative to the baseline).

Jinglun Cai, Mingda Li, Ziyan Jiang et al. · amazon-science

Query Rewriting (QR) plays a critical role in large-scale dialogue systems for reducing frictions. When there is an entity error, it imposes extra challenges for a dialogue system to produce satisfactory responses. In this work, we propose KG-ECO: Knowledge Graph enhanced Entity COrrection for query rewriting, an entity correction system with corrupt entity span detection and entity retrieval/re-ranking functionalities. To boost the model performance, we incorporate Knowledge Graph (KG) to provide entity structural information (neighboring entities encoded by graph neural networks) and textual information (KG entity descriptions encoded by RoBERTa). Experimental results show that our approach yields a clear performance gain over two baselines: utterance level QR and entity correction without utilizing KG information. The proposed system is particularly effective for few-shot learning cases where target entities are rarely seen in training or there is a KG relation between the target entity and other contextual entities in the query.

Jiacheng Chen, Tianhao Liang, Sherman Siu et al. · amazon-science

We present MEGA-Bench, an evaluation suite that scales multimodal evaluation to over 500 real-world tasks, to address the highly heterogeneous daily use cases of end users. Our objective is to optimize for a set of high-quality data samples that cover a highly diverse and rich set of multimodal tasks, while enabling cost-effective and accurate model evaluation. In particular, we collected 505 realistic tasks encompassing over 8,000 samples from 16 expert annotators to extensively cover the multimodal task space. Instead of unifying these problems into standard multi-choice questions (like MMMU, MMBench, and MMT-Bench), we embrace a wide range of output formats like numbers, phrases, code, \LaTeX, coordinates, JSON, free-form, etc. To accommodate these formats, we developed over 40 metrics to evaluate these tasks. Unlike existing benchmarks, MEGA-Bench offers a fine-grained capability report across multiple dimensions (e.g., application, input type, output format, skill), allowing users to interact with and visualize model capabilities in depth. We evaluate a wide variety of frontier vision-language models on MEGA-Bench to understand their capabilities across these dimensions.

Xuan Zhang, Ziyan Jiang, Rui Meng et al. · amazon-science

Trajectory data, capturing human actions and environmental states across various modalities, holds significant potential for enhancing AI agent capabilities, particularly in GUI environments. However, how to model the representation of trajectory-level data presents a significant challenge that has not been systematically addressed amid explosive trajectory data growth. In this work, we introduce Multimodal Trajectory Retrieval, bridging the gap between universal retrieval and agent-centric trajectory modeling. We construct the Unified Agent Trajectory Dataset (UATD) from annotated demonstrations and states across diverse real-world scenarios. Based on this, we present GAE-Bench, a benchmark containing a large number of trajectory-based retrieval pairs. In addition, we propose GAE-Retriever, a multimodal retrieval framework that adopts vision-language models and incorporates optimized contrastive learning through a token selection and the GradCache mechanism. Comprehensive evaluations across multiple datasets show that GAE-Retriever consistently outperforms strong baselines in retrieval recall, highlighting its effectiveness in advancing multimodal trajectory retrieval.

Ziyan Jiang, Xueguang Ma, Wenhu Chen

In traditional RAG framework, the basic retrieval units are normally short. The common retrievers like DPR normally work with 100-word Wikipedia paragraphs. Such a design forces the retriever to search over a large corpus to find the `needle' unit. In contrast, the readers only need to generate answers from the short retrieved units. The imbalanced `heavy' retriever and `light' reader design can lead to sub-optimal performance. The loss of contextual information in the short, chunked units may increase the likelihood of introducing hard negatives during the retrieval stage. Additionally, the reader might not fully leverage the capabilities of recent advancements in LLMs. In order to alleviate the imbalance, we propose a new framework LongRAG, consisting of a `long retriever' and a `long reader'. In the two Wikipedia-based datasets, NQ and HotpotQA, LongRAG processes the entire Wikipedia corpus into 4K-token units by grouping related documents. By increasing the unit size, we significantly reduce the total number of units. This greatly reduces the burden on the retriever, resulting in strong retrieval performance with only a few (less than 8) top units. Without requiring any training, LongRAG achieves an EM of 62.7% on NQ and 64.3% on HotpotQA, which are on par with the (fully-trained) SoTA model. Furthermore, we test on two non-Wikipedia-based datasets, Qasper and MultiFieldQA-en. LongRAG processes each individual document as a single (long) unit rather than chunking them into smaller units. By doing so, we achieve an F1 score of 25.9% on Qasper and 57.5% on MultiFieldQA-en. Our study offers insights into the future roadmap for combining RAG with long-context LLMs.

Xuan He, Dongfu Jiang, Ge Zhang et al.

The recent years have witnessed great advances in video generation. However, the development of automatic video metrics is lagging significantly behind. None of the existing metric is able to provide reliable scores over generated videos. The main barrier is the lack of large-scale human-annotated dataset. In this paper, we release VideoFeedback, the first large-scale dataset containing human-provided multi-aspect score over 37.6K synthesized videos from 11 existing video generative models. We train VideoScore (initialized from Mantis) based on VideoFeedback to enable automatic video quality assessment. Experiments show that the Spearman correlation between VideoScore and humans can reach 77.1 on VideoFeedback-test, beating the prior best metrics by about 50 points. Further result on other held-out EvalCrafter, GenAI-Bench, and VBench show that VideoScore has consistently much higher correlation with human judges than other metrics. Due to these results, we believe VideoScore can serve as a great proxy for human raters to (1) rate different video models to track progress (2) simulate fine-grained human feedback in Reinforcement Learning with Human Feedback (RLHF) to improve current video generation models.

Zheng Chen, Ziyan Jiang, Fan Yang et al.

Conversational AI systems such as Alexa need to understand defective queries to ensure robust conversational understanding and reduce user friction. These defective queries often arise from user ambiguities, mistakes, or errors in automatic speech recognition (ASR) and natural language understanding (NLU). Personalized query rewriting is an approach that focuses on reducing defects in queries by taking into account the user's individual behavior and preferences. It typically relies on an index of past successful user interactions with the conversational AI. However, unseen interactions within the user's history present additional challenges for personalized query rewriting. This paper presents our "Collaborative Query Rewriting" approach, which specifically addresses the task of rewriting new user interactions that have not been previously observed in the user's history. This approach builds a "User Feedback Interaction Graph" (FIG) of historical user-entity interactions and leverages multi-hop graph traversal to enrich each user's index to cover future unseen defective queries. The enriched user index is called a Collaborative User Index and contains hundreds of additional entries. To counteract precision degradation from the enlarged index, we add additional transformer layers to the L1 retrieval model and incorporate graph-based and guardrail features into the L2 ranking model. Since the user index can be pre-computed, we further investigate the utilization of a Large Language Model (LLM) to enhance the FIG for user-entity link prediction in the Video/Music domains. Specifically, this paper investigates the Dolly-V2 7B model. We found that the user index augmented by the fine-tuned Dolly-V2 generation significantly enhanced the coverage of future unseen user interactions, thereby boosting QR performance on unseen queries compared with the graph traversal only approach.