Kadri Hacioglu

Mansi Rana, Kadri Hacioglu, Sindhuja Gopalan et al.

Zero-shot slot filling is a well-established subtask of Natural Language Understanding (NLU). However, most existing methods primarily focus on single-turn text data, overlooking the unique complexities of conversational dialogue. Conversational data is highly dynamic, often involving abrupt topic shifts, interruptions, and implicit references that make it difficult to directly apply zero-shot slot filling techniques, even with the remarkable capabilities of large language models (LLMs). This paper addresses these challenges by proposing strategies for automatic data annotation with slot induction and black-box knowledge distillation (KD) from a teacher LLM to a smaller model, outperforming vanilla LLMs on internal datasets by 26% absolute increase in F1 score. Additionally, we introduce an efficient system architecture for call center product settings that surpasses off-the-shelf extractive models by 34% relative F1 score, enabling near real-time inference on dialogue streams with higher accuracy, while preserving low latency.

Kadri Hacioglu, Manjunath K E, Andreas Stolcke

Slot filling is a crucial subtask in spoken language understanding (SLU), traditionally implemented as a cascade of speech recognition followed by one or more natural language understanding (NLU) components. The recent advent of speech-based large language models (speechLLMs), which integrate speech and textual foundation models, has opened new avenues for achieving speech understanding tasks in a more unified, generative, and instruction-following manner while promising data and compute efficiency with zero-shot abilities, generalizing to unseen slot labels. We address the slot-filling task by creating an empirical upper bound for the task, identifying performance, robustness, and generalization gaps, and proposing improvements to the training data, architecture, and training strategies to narrow the gap with the upper bound result. We show that each of these measures improve performance substantially, while highlighting practical challenges and providing empirical guidance and insights for harnessing these emerging models.

Kadri Hacioglu, Manjunath K E, Andreas Stolcke

We propose integration of reasoning into speech large language models (speechLLMs) for the end-to-end slot-filling task. Inspired by the recent development of reasoning LLMs, we use a chain-of-thought framework to decompose the slot-filling task into multiple reasoning steps, create a reasoning dataset and apply the supervised fine-tuning strategy to a speechLLM. We distinguish between regular and reasoning speechLLMs and experiment with different types and sizes of LLMs as their text foundation models. We demonstrate performance improvements by introducing reasoning (intermediate) steps. However, we show that a reasoning textual LLM developed mainly for math, logic and coding domains might be inferior as a foundation model for a reasoning speechLLM. We further show that hybrid speechLLMs, built on a hybrid text foundation LLM and fine-tuned to preserve both direct and reasoning modes of operation, have better performance than those fine-tuned employing only one mode of operation.