Yasmine Kotturi

Quentin Romero Lauro, Aakash Gautam, Yasmine Kotturi

Entrepreneurs in resource-constrained communities often lack time and support to translate ideas into actionable business plans. While generative AI promises assistance, most systems assume high digital literacy and overlook community infrastructures that shape adoption. We report on the community-centered design and deployment of BizChat, an AI-powered business planning tool, introduced across four workshops at a feminist makerspace in Pittsburgh. Through log data (N=30) and interviews (N=10), we examine how entrepreneurs build resilience through collective AI literacy development-encompassing adoption, adaptation, and refusal of AI. Our findings reveal that while BizChat lowered barriers to accessing capital by translating ideas into "business language," this ease raised questions about whether instant AI outputs undermine sensemaking essential to planning. We show how peer support helped entrepreneurs navigate this tension. We contribute design implications, including productive friction, communal scaffolds, and co-optability, for strengthening resilience amid technological change.

Kaoru Seki, Manisha Vijay, Yasmine Kotturi

Generative AI is reshaping education, yet most university AI policies are written without students and focus on penalizing misuse. This top-down approach sidelines those most affected from decisions that shape their everyday learning, resulting in confusion and fear about acceptable use. We examine how participatory, student-driven AI policy design can address this disconnect. We report on a three-part workshop series in a graduate design course at a minority-serving university in the U.S., where two student leaders facilitated discussions without faculty present. Eight participants shared candid accounts of their AI use, co-authored ten policy recommendations, and visualized them in a zine that circulated across campus. The resulting policies surfaced concerns absent from top-down governance, such as the double standard of requiring students to disclose or abstain from AI use while faculty face no such expectations. We argue that engaging students in AI governance carries value beyond the resulting policies, and offer transferable strategies for fostering participation across disciplines -- a model for calling students in rather than calling students

JaeWon Kim, Lindsay Popowski, Louisa Conwill et al.

People care about climate change, injustice, and humanitarian crises. The challenge is not apathy but capacity: sustained engagement with large-scale problems is psychologically costly, and social media architecture often amplifies awareness while providing few pathways to meaningful action. The result is rising distress, overwhelm, and disengagement -- particularly among young people who encounter global suffering through platforms designed for attention capture rather than constructive response. This workshop examines how social technology design shapes the conditions for sustained engagement with societal challenges. Drawing on Tronto's care ethics framework and research in moral psychology and platform studies, we ask why caring at scale is difficult and how social media can both exacerbate and potentially mitigate this difficulty. Tronto's framework shows that good care requires more than awareness: it demands responsibility, competence, and community. Dominant social media architectures stall the caring process at its earliest phase. We invite researchers and designers to identify platform designs that deplete or support the capacity to care, and to develop design directions for \textit{sustainable care}: engagement that people can maintain over time without burning out.

Yasmine Kotturi, Angel Anderson, Glenn Ford et al.

Generative AI platforms and features are permeating many aspects of work. Entrepreneurs from lean economies in particular are well positioned to outsource tasks to generative AI given limited resources. In this paper, we work to address a growing disparity in use of these technologies by building on a four-year partnership with a local entrepreneurial hub dedicated to equity in tech and entrepreneurship. Together, we co-designed an interactive workshops series aimed to onboard local entrepreneurs to generative AI platforms. Alongside four community-driven and iterative workshops with entrepreneurs across five months, we conducted interviews with 15 local entrepreneurs and community providers. We detail the importance of communal and supportive exposure to generative AI tools for local entrepreneurs, scaffolding actionable use (and supporting non-use), demystifying generative AI technologies by emphasizing entrepreneurial power, while simultaneously deconstructing the veneer of simplicity to address the many operational skills needed for successful application.