Cheng Qian

Emre Can Acikgoz, Cheng Qian, Hongru Wang et al.

Recent advances in Large Language Models (LLMs) have propelled conversational AI from traditional dialogue systems into sophisticated agents capable of autonomous actions, contextual awareness, and multi-turn interactions with users. Yet, fundamental questions about their capabilities, limitations, and paths forward remain open. This survey paper presents a desideratum for next-generation Conversational Agents - what has been achieved, what challenges persist, and what must be done for more scalable systems that approach human-level intelligence. To that end, we systematically analyze LLM-driven Conversational Agents by organizing their capabilities into three primary dimensions: (i) Reasoning - logical, systematic thinking inspired by human intelligence for decision making, (ii) Monitor - encompassing self-awareness and user interaction monitoring, and (iii) Control - focusing on tool utilization and policy following. Building upon this, we introduce a novel taxonomy by classifying recent work on Conversational Agents around our proposed desideratum. We identify critical research gaps and outline key directions, including realistic evaluations, long-term multi-turn reasoning skills, self-evolution capabilities, collaborative and multi-agent task completion, personalization, and proactivity. This work aims to provide a structured foundation, highlight existing limitations, and offer insights into potential future research directions for Conversational Agents, ultimately advancing progress toward Artificial General Intelligence (AGI). We maintain a curated repository of papers at: https://github.com/emrecanacikgoz/awesome-conversational-agents.

Cheng Qian, Emre Can Acikgoz, Hongru Wang et al.

Current Large Language Model (LLM) agents demonstrate strong reasoning and tool use capabilities, but often lack self-awareness, failing to balance these approaches effectively. This imbalance leads to Tool Overuse, where models unnecessarily rely on external tools for tasks solvable with parametric knowledge, increasing computational overhead. Inspired by human metacognition, we introduce SMART (Strategic Model-Aware Reasoning with Tools), a paradigm that enhances an agent's self-awareness to optimize task handling and reduce tool overuse. To support this paradigm, we introduce SMART-ER, a dataset spanning three domains, where reasoning alternates between parametric knowledge and tool-dependent steps, with each step enriched by rationales explaining when tools are necessary. Through supervised training, we develop SMARTAgent, a family of models that dynamically balance parametric knowledge and tool use. Evaluations show that SMARTAgent reduces tool use by 24% while improving performance by over 37%, enabling 7B-scale models to match its 70B counterpart and GPT-4o. Additionally, SMARTAgent generalizes to out-of-distribution test data like GSM8K and MINTQA, maintaining accuracy with just one-fifth the tool calls. These highlight the potential of strategic tool use to enhance reasoning, mitigate overuse, and bridge the gap between model size and performance, advancing intelligent and resource-efficient agent designs.

Emre Can Acikgoz, Cheng Qian, Heng Ji et al.

One paradigm of language model (LM) fine-tuning relies on creating large training datasets, under the assumption that high quantity and diversity will enable models to generalize to novel tasks after post-training. In practice, gathering large sets of data is inefficient, and training on them is prohibitively expensive; worse, there is no guarantee that the resulting model will handle complex scenarios or generalize better. Moreover, existing techniques rarely assess whether a training sample provides novel information or is redundant with the knowledge already acquired by the model, resulting in unnecessary costs. In this work, we explore a new test-time self-improvement method to create more effective and generalizable agentic LMs on-the-fly. The proposed algorithm can be summarized in three steps: (i) first it identifies the samples that model struggles with (self-awareness), (ii) then generates similar examples from detected uncertain samples (self-data augmentation), and (iii) uses these newly generated samples at test-time fine-tuning (self-improvement). We study two variants of this approach: Test-Time Self-Improvement (TT-SI), where the same model generates additional training examples from its own uncertain cases and then learns from them, and contrast this approach with Test-Time Distillation (TT-D), where a stronger model generates similar examples for uncertain cases, enabling student to adapt using distilled supervision. Empirical evaluations across different agent benchmarks demonstrate that TT-SI improves the performance with +5.48% absolute accuracy gain on average across all benchmarks and surpasses other standard learning methods, yet using 68x less training samples. Our findings highlight the promise of TT-SI, demonstrating the potential of self-improvement algorithms at test-time as a new paradigm for building more capable agents toward self-evolution.