R E Zera Marveen Lyngkhoi

Sarmistha Das, R E Zera Marveen Lyngkhoi, Sriparna Saha et al.

The dynamic propagation of social media has broadened the reach of financial advisory content through podcast videos, yet extracting insights from lengthy, multimodal segments (30-40 minutes) remains challenging. We introduce FASTER (Financial Advisory Summariser with Textual Embedded Relevant images), a modular framework that tackles three key challenges: (1) extracting modality-specific features, (2) producing optimized, concise summaries, and (3) aligning visual keyframes with associated textual points. FASTER employs BLIP for semantic visual descriptions, OCR for textual patterns, and Whisper-based transcription with Speaker diarization as BOS features. A modified Direct Preference Optimization (DPO)-based loss function, equipped with BOS-specific fact-checking, ensures precision, relevance, and factual consistency against the human-aligned summary. A ranker-based retrieval mechanism further aligns keyframes with summarized content, enhancing interpretability and cross-modal coherence. To acknowledge data resource scarcity, we introduce Fin-APT, a dataset comprising 470 publicly accessible financial advisory pep-talk videos for robust multimodal research. Comprehensive cross-domain experiments confirm FASTER's strong performance, robustness, and generalizability when compared to Large Language Models (LLMs) and Vision-Language Models (VLMs). By establishing a new standard for multimodal summarization, FASTER makes financial advisory content more accessible and actionable, thereby opening new avenues for research. The dataset and code are available at: https://github.com/sarmistha-D/FASTER

Sarmistha Das, Basha Mujavarsheik, R E Zera Lyngkhoi et al.

In today's competitive marketing landscape, effective complaint management is crucial for customer service and business success. Video complaints, integrating text and image content, offer invaluable insights by addressing customer grievances and delineating product benefits and drawbacks. However, comprehending nuanced complaint aspects within vast daily multimodal financial data remains a formidable challenge. Addressing this gap, we have curated a proprietary multimodal video complaint dataset comprising 433 publicly accessible instances. Each instance is meticulously annotated at the utterance level, encompassing five distinct categories of financial aspects and their associated complaint labels. To support this endeavour, we introduce Solution 3.0, a model designed for multimodal aspect-based complaint identification task. Solution 3.0 is tailored to perform three key tasks: 1) handling multimodal features ( audio and video), 2) facilitating multilabel aspect classification, and 3) conducting multitasking for aspect classifications and complaint identification parallelly. Solution 3.0 utilizes a CLIP-based dual frozen encoder with an integrated image segment encoder for global feature fusion, enhanced by contextual attention (ISEC) to improve accuracy and efficiency. Our proposed framework surpasses current multimodal baselines, exhibiting superior performance across nearly all metrics by opening new ways to strengthen appropriate customer care initiatives and effectively assisting individuals in resolving their problems.