Nuredin Ali Abdelkadir

Nuredin Ali Abdelkadir, Tianling Yang, Shivani Kapania et al.

Content moderators review disturbing content to protect social media users, often at significant cost to their mental health. Recent reports document the mental health conditions of African moderators as notably problematic. Beyond the content itself, what factors contribute to the deteriorating mental health of these workers? We surveyed 134 moderators across Africa to understand their mental health and interviewed 15 moderators to contextualize their experiences. We found that African moderators suffer from high psychological distress and lower well-being compared to moderators in other areas. Former moderators showed significantly higher distress levels, demonstrating long term impact that extends beyond their moderation work. Our interviews showed that systemic and structural labor conditions contribute to moderators' severe psychological distress and diminished mental well-being. Corporate wellness programs promoted by platforms were found ineffective and inadequate. We discuss how this requires holistic attention and structural solutions by all involved parties to improve moderators' mental health.

Leah Hope Ajmani, Nuredin Ali Abdelkadir, Stevie Chancellor

As AI technologies become more human-facing, there have been numerous calls to adapt participatory approaches to AI development -- spurring the idea of participatory AI. However, these calls often focus only on primary stakeholders, such as end-users, and not secondary stakeholders. This paper seeks to translate the ideals of participatory AI to a broader population of secondary AI stakeholders through semi-structured interviews. We theorize that meaningful participation involves three participatory ideals: (1) informedness, (2) consent, and (3) agency. We also explore how secondary stakeholders realize these ideals by traversing a complicated problem space. Like walking up the rungs of a ladder, these ideals build on one another. We introduce three stakeholder archetypes: the reluctant data contributor, the unsupported activist, and the well-intentioned practitioner, who must navigate systemic barriers to achieving agentic AI relationships. We envision an AI future where secondary stakeholders are able to meaningfully participate with the AI systems they influence and are influenced by.