Hansa Meghwani

Amit Agarwal, Hitesh Laxmichand Patel, Meizhu Liu et al.

Reference-free image-to-text evaluators are now standard for scoring image-caption alignment, yet it is unclear whether they respect semantic invariances. We present an invariance probe on five popular evaluators (CLIPScore, PAC-S, UMIC, FLEUR, and a deterministic LLM judge) under semantics-preserving perturbations along three axes -- spatial (flips, context-preserving repositioning, light rotations), object (scale, category), and socio-linguistic framing (cultural/economic adjectives with neutral and length-matched controls). Across curated slices of three detection datasets and three caption evaluation suites, we find consistent non-semantic sensitivities, where benign spatial edits and simple phrasing changes shift scores by $\approx$6--9\% on average, and for systems separated by just 0.7\%, these shifts can cause ranking flips in up to $\sim$37\% of cases, particularly under spatial changes. A small human study also supports this finding and confirms that annotators generally judge perturbed pairs as equally correct, so these shifts reflect metric behavior rather than semantic change. We further propose invariance-calibrated scoring, a post-hoc adjustment that roughly halves median absolute sensitivity while retaining correlation with learned caption evaluators.

Priyaranjan Pattnayak, Amit Agarwal, Hansa Meghwani et al.

Retrieval-Augmented Generation (RAG) systems and large language model (LLM)-powered chatbots have significantly advanced conversational AI by combining generative capabilities with external knowledge retrieval. Despite their success, enterprise-scale deployments face critical challenges, including diverse user queries, high latency, hallucinations, and difficulty integrating frequently updated domain-specific knowledge. This paper introduces a novel hybrid framework that integrates RAG with intent-based canned responses, leveraging predefined high-confidence responses for efficiency while dynamically routing complex or ambiguous queries to the RAG pipeline. Our framework employs a dialogue context manager to ensure coherence in multi-turn interactions and incorporates a feedback loop to refine intents, dynamically adjust confidence thresholds, and expand response coverage over time. Experimental results demonstrate that the proposed framework achieves a balance of high accuracy (95\%) and low latency (180ms), outperforming RAG and intent-based systems across diverse query types, positioning it as a scalable and adaptive solution for enterprise conversational AI applications.

Karan Dua, Hitesh Laxmichand Patel, Puneet Mittal et al.

Developing document understanding models at enterprise scale requires large, diverse, and well-annotated datasets spanning a wide range of document types. However, collecting such data is prohibitively expensive due to privacy constraints, legal restrictions, and the sheer volume of manual annotation needed - costs that can scale into millions of dollars. We introduce FlexDoc, a scalable synthetic data generation framework that combines Stochastic Schemas and Parameterized Sampling to produce realistic, multilingual semi-structured documents with rich annotations. By probabilistically modeling layout patterns, visual structure, and content variability, FlexDoc enables the controlled generation of diverse document variants at scale. Experiments on Key Information Extraction (KIE) tasks demonstrate that FlexDoc-generated data improves the absolute F1 Score by up to 11% when used to augment real datasets, while reducing annotation effort by over 90% compared to traditional hard-template methods. The solution is in active deployment, where it has accelerated the development of enterprise-grade document understanding models while significantly reducing data acquisition and annotation costs.