Matthew Purver

Xiangyan Chen, Yujian Gan, Matthew Purver

The tendency for hallucination in current large language models (LLMs) negatively impacts dialogue systems. Such hallucinations produce factually incorrect responses that may mislead users and undermine system trust. Existing refinement methods for dialogue systems typically operate at the response level, overlooking the fact that a single response may contain multiple verifiable or unverifiable facts. To address this gap, we propose Fine-Refine, a fine-grained refinement framework that decomposes responses into atomic units, verifies each unit using external knowledge, assesses fluency via perplexity, and iteratively corrects granular errors. We evaluate factuality across the HybriDialogue and OpendialKG datasets in terms of factual accuracy (fact score) and coverage (Not Enough Information Proportion), and experiments show that Fine-Refine substantially improves factuality, achieving up to a 7.63-point gain in dialogue fact score, with a small trade-off in dialogue quality.

Xiangyan Chen, Yujian Gan, Yimeng Gu et al.

Large Language Models (LLMs) succeed in many natural language processing tasks. However, their tendency to hallucinate - generate plausible but inconsistent or factually incorrect text - can cause significant problems in certain tasks, including response generation in dialogue. To mitigate this issue, we propose two novel graph knowledge-augmented frameworks, Dialogue Response Generation via Textualised Graphs (TG-DRG) and Graph-Aware Dialogue Response Generation (GA-DRG), which combine reasoning-guided dialogue reformulation, dialogue sense knowledge selection, and graph-enhanced response generation to improve the factuality of dialogue responses. To evaluate the factuality of generated responses, we propose a dialogue fact score that addresses the limitations of existing fact-score methods in dialogue settings, providing a more reliable assessment of factual consistency. We evaluate our methods using different baselines on the OpendialKG and HybriDialogue datasets. Our methods noticeably improve factuality compared to other graph knowledge-augmentation baselines, including the state-of-the-art G-retriever, achieving improvements of 3.47% on OpendialKG and 3.12% on HybriDialogue in terms of dialogue fact score. The code will be released on GitHub.