Sachini Rajapakse

Eranga Bandara, Asanga Gunaratna, Ross Gore et al.

The accelerating adoption of large language models, retrieval-augmented generation pipelines, and multi-agent AI workflows has created a structural governance crisis. Organizations cannot govern what they cannot see, and existing compliance methodologies built for deterministic web applications provide no mechanism for discovering or continuously validating AI systems that emerge across engineering teams without formal oversight. The result is a widening trust gap between what regulators demand as proof of AI governance maturity and what organizations can demonstrate. This paper proposes AI Trust OS, a governance architecture for continuous, autonomous AI observability and zero-trust compliance. AI Trust OS reconceptualizes compliance as an always-on, telemetry-driven operating layer in which AI systems are discovered through observability signals, control assertions are collected by automated probes, and trust artifacts are synthesized continuously. The framework rests on four principles: proactive discovery, telemetry evidence over manual attestation, continuous posture over point-in-time audit, and architecture-backed proof over policy-document trust. The framework operates through a zero-trust telemetry boundary in which ephemeral read-only probes validate structural metadata without ingressing source code or payload-level PII. An AI Observability Extractor Agent scans LangSmith and Datadog LLM telemetry, automatically registering undocumented AI systems and shifting governance from organizational self-report to empirical machine observation. Evaluated across ISO 42001, the EU AI Act, SOC 2, GDPR, and HIPAA, the paper argues that telemetry-first AI governance represents a categorical architectural shift in how enterprise trust is produced and demonstrated.

Eranga Bandara, Ross Gore, Sachin Shetty et al.

Retail supply chain operations in supermarket chains involve continuous, high-volume manual workflows spanning demand forecasting, procurement, supplier coordination, and inventory replenishment, processes that are repetitive, decision-intensive, and difficult to scale without significant human effort. Despite growing investment in data analytics, the decision-making and coordination layers of these workflows remain predominantly manual, reactive, and fragmented across outlets, distribution centers, and supplier networks. This paper introduces Flowr, a novel agentic AI framework for automating end-to-end retail supply chain workflows in large-scale supermarket operations. Flowr systematically decomposes manual supply chain operations into specialized AI agents, each responsible for a clearly defined cognitive role, enabling automation of processes previously dependent on continuous human coordination. To ensure task accuracy and adherence to responsible AI principles, the framework employs a consortium of fine-tuned, domain-specialized large language models coordinated by a central reasoning LLM. Central to the framework is a human-in-the-loop orchestration model in which supply chain managers supervise and intervene across workflow stages via a Model Context Protocol (MCP)-enabled interface, preserving accountability and organizational control. Evaluation demonstrates that Flowr significantly reduces manual coordination overhead, improves demand-supply alignment, and enables proactive exception handling at a scale unachievable through manual processes. The framework was validated in collaboration with a large-scale supermarket chain and is domain-independent, offering a generalizable blueprint for agentic AI-driven supply chain automation across large-scale enterprise settings.

Eranga Bandara, Ross Gore, Asanga Gunaratna et al.

The rapid deployment of autonomous AI agents across enterprise, healthcare, and safety-critical environments has created a fundamental governance gap. Existing approaches, runtime guardrails, training-time alignment, and post-hoc auditing treat governance as an external constraint rather than an internalized behavioral principle, leaving agents vulnerable to unsafe and irreversible actions. We address this gap by drawing on how humans self-govern naturally: before acting, humans engage deliberate cognitive processes grounded in executive function, inhibitory control, and internalized organizational rules to evaluate whether an intended action is permissible, requires modification, or demands escalation. This paper proposes a neurocognitive governance framework that formally maps this human self-governance process to LLM-driven agent reasoning, establishing a structural parallel between the human brain and the large language model as the cognitive core of an agent. We formalize a Pre-Action Governance Reasoning Loop (PAGRL) in which agents consult a four-layer governance rule set: global, workflow-specific, agent-specific, and situational before every consequential action, mirroring how human organizations structure compliance hierarchies across enterprise, department, and role levels. Implemented on a production-grade retail supply chain workflow, the framework achieves 95% compliance accuracy and zero false escalations to human oversight, demonstrating that embedding governance into agent reasoning produces more consistent, explainable, and auditable compliance than external enforcement. This work offers a principled foundation for autonomous AI agents that govern themselves the way humans do: not because rules are imposed upon them, but because deliberation is embedded in how they think.

Eranga Bandara, Tharaka Hewa, Ross Gore et al.

Agentic AI represents a major shift in how autonomous systems reason, plan, and execute multi-step tasks through the coordination of Large Language Models (LLMs), Vision Language Models (VLMs), tools, and external services. While these systems enable powerful new capabilities, increasing autonomy introduces critical challenges related to explainability, accountability, robustness, and governance, especially when agent outputs influence downstream actions or decisions. Existing agentic AI implementations often emphasize functionality and scalability, yet provide limited mechanisms for understanding decision rationale or enforcing responsibility across agent interactions. This paper presents a Responsible(RAI) and Explainable(XAI) AI Agent Architecture for production-grade agentic workflows based on multi-model consensus and reasoning-layer governance. In the proposed design, a consortium of heterogeneous LLM and VLM agents independently generates candidate outputs from a shared input context, explicitly exposing uncertainty, disagreement, and alternative interpretations. A dedicated reasoning agent then performs structured consolidation across these outputs, enforcing safety and policy constraints, mitigating hallucinations and bias, and producing auditable, evidence-backed decisions. Explainability is achieved through explicit cross-model comparison and preserved intermediate outputs, while responsibility is enforced through centralized reasoning-layer control and agent-level constraints. We evaluate the architecture across multiple real-world agentic AI workflows, demonstrating that consensus-driven reasoning improves robustness, transparency, and operational trust across diverse application domains. This work provides practical guidance for designing agentic AI systems that are autonomous and scalable, yet responsible and explainable by construction.