Patrick John Chia

Patrick John Chia, Giuseppe Attanasio, Federico Bianchi et al. · stanford

The steady rise of online shopping goes hand in hand with the development of increasingly complex ML and NLP models. While most use cases are cast as specialized supervised learning problems, we argue that practitioners would greatly benefit from more transferable representations of products. In this work, we build on recent developments in contrastive learning to train FashionCLIP, a CLIP-like model for the fashion industry. We showcase its capabilities for retrieval, classification and grounding, and release our model and code to the community.

Patrick John Chia, Jacopo Tagliabue, Federico Bianchi et al. · stanford

Product discovery is a crucial component for online shopping. However, item-to-item recommendations today do not allow users to explore changes along selected dimensions: given a query item, can a model suggest something similar but in a different color? We consider item recommendations of the comparative nature (e.g. "something darker") and show how CLIP-based models can support this use case in a zero-shot manner. Leveraging a large model built for fashion, we introduce GradREC and its industry potential, and offer a first rounded assessment of its strength and weaknesses.

Patrick John Chia, Jacopo Tagliabue, Federico Bianchi et al.

As with most Machine Learning systems, recommender systems are typically evaluated through performance metrics computed over held-out data points. However, real-world behavior is undoubtedly nuanced: ad hoc error analysis and deployment-specific tests must be employed to ensure the desired quality in actual deployments. In this paper, we propose RecList, a behavioral-based testing methodology. RecList organizes recommender systems by use case and introduces a general plug-and-play procedure to scale up behavioral testing. We demonstrate its capabilities by analyzing known algorithms and black-box commercial systems, and we release RecList as an open source, extensible package for the community.

Federico Bianchi, Patrick John Chia, Mert Yuksekgonul et al.

Negotiation is the basis of social interactions; humans negotiate everything from the price of cars to how to share common resources. With rapidly growing interest in using large language models (LLMs) to act as agents on behalf of human users, such LLM agents would also need to be able to negotiate. In this paper, we study how well LLMs can negotiate with each other. We develop NegotiationArena: a flexible framework for evaluating and probing the negotiation abilities of LLM agents. We implemented three types of scenarios in NegotiationArena to assess LLM's behaviors in allocating shared resources (ultimatum games), aggregate resources (trading games) and buy/sell goods (price negotiations). Each scenario allows for multiple turns of flexible dialogues between LLM agents to allow for more complex negotiations. Interestingly, LLM agents can significantly boost their negotiation outcomes by employing certain behavioral tactics. For example, by pretending to be desolate and desperate, LLMs can improve their payoffs by 20\% when negotiating against the standard GPT-4. We also quantify irrational negotiation behaviors exhibited by the LLM agents, many of which also appear in humans. Together, \NegotiationArena offers a new environment to investigate LLM interactions, enabling new insights into LLM's theory of mind, irrationality, and reasoning abilities.

Patrick John Chia, Bingqing Yu, Jacopo Tagliabue

Large eCommerce players introduced comparison tables as a new type of recommendations. However, building comparisons at scale without pre-existing training/taxonomy data remains an open challenge, especially within the operational constraints of shops in the long tail. We present preliminary results from building a comparison pipeline designed to scale in a multi-shop scenario: we describe our design choices and run extensive benchmarks on multiple shops to stress-test it. Finally, we run a small user study on property selection and conclude by discussing potential improvements and highlighting the questions that remain to be addressed.

Jacopo Tagliabue, Ciro Greco, Jean-Francis Roy et al.

The 2021 SIGIR workshop on eCommerce is hosting the Coveo Data Challenge for "In-session prediction for purchase intent and recommendations". The challenge addresses the growing need for reliable predictions within the boundaries of a shopping session, as customer intentions can be different depending on the occasion. The need for efficient procedures for personalization is even clearer if we consider the e-commerce landscape more broadly: outside of giant digital retailers, the constraints of the problem are stricter, due to smaller user bases and the realization that most users are not frequently returning customers. We release a new session-based dataset including more than 30M fine-grained browsing events (product detail, add, purchase), enriched by linguistic behavior (queries made by shoppers, with items clicked and items not clicked after the query) and catalog meta-data (images, text, pricing information). On this dataset, we ask participants to showcase innovative solutions for two open problems: a recommendation task (where a model is shown some events at the start of a session, and it is asked to predict future product interactions); an intent prediction task, where a model is shown a session containing an add-to-cart event, and it is asked to predict whether the item will be bought before the end of the session.