Harsh Trivedi

Junzhi Chen, Harsh Trivedi, Jane Pan et al.

Tool-use agents that address day-to-day digital tasks such as ordering groceries must not only operate applications, but also interact with the user, e.g., to ask clarification questions, prompt for confirmation, and inform the user when the instruction is infeasible. However, current benchmarks for evaluating agent-user interactions do not capture the diversity of such interactions. Further, they operate in small environments with few, often non-state-changing, APIs. To address this gap, we introduce AppWorld-UL, a ``user-in-the-loop'' benchmark of 516 challenging tasks requiring diverse agent-user interactions. Building upon the AppWorld framework with 9 popular simulated apps like Amazon and Spotify, we systematically modify original tasks to introduce ambiguities and constraints that necessitate various types of agent-user interaction. User behavior is simulated by an LLM prompted to respond with carefully designed knowledge boundaries, offering more reliable simulation than the unconstrained or overly rigid alternatives used in prior work. Our evaluation reveals that a state-of-the-art LLM, Claude Opus 4.7, achieves only 48.6% success on AppWorld-UL, and only 35.7% on the harder, compositional subset. On the stricter, scenario-level metric, compositional task performance drops to only 21.3%. Our analysis reveals that correct user-interaction is crucial for success. This demonstrates the benchmark's difficulty and its potential to advance research on user-in-the-loop tool-use agents.

Sayash Kapoor, Benedikt Stroebl, Peter Kirgis et al. · microsoft-research, princeton

AI agents have been developed for complex real-world tasks from coding to customer service. But AI agent evaluations suffer from many challenges that undermine our understanding of how well agents really work. We introduce the Holistic Agent Leaderboard (HAL) to address these challenges. We make three main contributions. First, we provide a standardized evaluation harness that orchestrates parallel evaluations across hundreds of VMs, reducing evaluation time from weeks to hours while eliminating common implementation bugs. Second, we conduct three-dimensional analysis spanning models, scaffolds, and benchmarks. We validate the harness by conducting 21,730 agent rollouts across 9 models and 9 benchmarks in coding, web navigation, science, and customer service with a total cost of about $40,000. Our analysis reveals surprising insights, such as higher reasoning effort reducing accuracy in the majority of runs. Third, we use LLM-aided log inspection to uncover previously unreported behaviors, such as searching for the benchmark on HuggingFace instead of solving a task, or misusing credit cards in flight booking tasks. We share all agent logs, comprising 2.5B tokens of language model calls, to incentivize further research into agent behavior. By standardizing how the field evaluates agents and addressing common pitfalls in agent evaluation, we hope to shift the focus from agents that ace benchmarks to agents that work reliably in the real world.