Rachel Poonsiriwong

Rachel Poonsiriwong, Chayapatr Archiwaranguprok, Pat Pataranutaporn

Millions of users form emotional attachments to AI companions like Character AI, Replika, and ChatGPT. When these relationships end through model updates, safety interventions, or platform shutdowns, users receive no closure, reporting grief comparable to human loss. As regulations mandate protections for vulnerable users, discontinuation events will accelerate, yet no platform has implemented deliberate end-of-"life" design. Through grounded theory analysis of AI companion communities, we find that discontinuation is a sense-making process shaped by how users attribute agency, perceive finality, and anthropomorphize their companions. Strong anthropomorphization co-occurs with intense grief; users who perceive change as reversible become trapped in fixing cycles; while user-initiated endings demonstrate greater closure. Synthesizing grief psychology with Self-Determination Theory, we develop four design principles and artifacts demonstrating how platforms might provide closure and orient users toward human connection. We contribute the first framework for designing psychologically safe AI companion discontinuation.

Rachel Poonsiriwong, Chayapatr Archiwaranguprok, Constanze Albrecht et al.

Major life transitions demand high-stakes decisions, yet people often struggle to imagine how their future selves will live with the consequences. To support this limited capacity for mental time travel, we introduce AI-enabled digital twins that have ``lived through'' simulated life scenarios. Rather than predicting optimal outcomes, these simulations extend prospective cognition by making alternative futures vivid enough to support deliberation without assuming which path is best. We evaluate this idea in a randomized controlled study (N=192) using multimodal synthesis - facial age progression, voice cloning, and large language model dialogue - to create personalized avatars representing participants 30 years forward. Young adults 18 to 28 years old described pending binary decisions and were assigned to guided imagination or one of four avatar conditions: single-option, balanced dual-option, or expanded three-option with a system-generated novel alternative. Results showed asymmetric effects: single-sided avatars increased shifts toward the presented option, while balanced presentation produced movement toward both. Introducing a system-generated third option increased adoption of this new alternative compared to control, suggesting that AI-generated future selves can expand choice by surfacing paths that might otherwise go unnoticed. Participants rated evaluative reasoning and eudaimonic meaning-making as more important than emotional or visual vividness. Perceived persuasiveness and baseline agency predicted decision change. These findings advance understanding of AI-mediated episodic prospection and raise questions about autonomy in AI-augmented decisions.