Mingzhi Xu

Cen Mia Zhao, Tiantian Zhang, Hanchen Su et al.

We introduce an Agent-in-the-Loop (AITL) framework that implements a continuous data flywheel for iteratively improving an LLM-based customer support system. Unlike standard offline approaches that rely on batch annotations, AITL integrates four key types of annotations directly into live customer operations: (1) pairwise response preferences, (2) agent adoption and rationales, (3) knowledge relevance checks, and (4) identification of missing knowledge. These feedback signals seamlessly feed back into models' updates, reducing retraining cycles from months to weeks. Our production pilot involving US-based customer support agents demonstrated significant improvements in retrieval accuracy (+11.7% recall@75, +14.8% precision@8), generation quality (+8.4% helpfulness) and agent adoption rates (+4.5%). These results underscore the effectiveness of embedding human feedback loops directly into operational workflows to continuously refine LLM-based customer support system.

Mingzhi Xu, Yizhe Zhang

We present Spatial Lifting (SL), a novel methodology for dense prediction tasks. SL operates by lifting standard inputs, such as 2D images, into a higher-dimensional space and subsequently processing them using networks designed for that higher dimension, such as a 3D U-Net. Counterintuitively, this dimensionality lifting allows us to achieve good performance on benchmark tasks compared to conventional approaches, while reducing inference costs and significantly lowering the number of model parameters. The SL framework produces intrinsically structured outputs along the lifted dimension. This emergent structure facilitates dense supervision during training and enables robust, near-zero-additional-cost prediction quality assessment at test time. We validate our approach across 19 benchmark datasets (13 for semantic segmentation and 6 for depth estimation), demonstrating competitive dense prediction performance while reducing the model parameter count by over 98% (in the U-Net case) and lowering inference costs. Spatial Lifting introduces a new vision modeling paradigm that offers a promising path toward more efficient, accurate, and reliable deep networks for dense prediction tasks in vision.