Stefanus Kurniawan

Shangeetha Sivasothy, Scott Barnett, Stefanus Kurniawan et al.

Retrieval Augmented Generation (RAG) is increasingly being used when building Generative AI applications. Evaluating these applications and RAG pipelines is mostly done manually, via a trial and error process. Automating evaluation of RAG pipelines requires overcoming challenges such as context misunderstanding, wrong format, incorrect specificity, and missing content. Prior works therefore focused on improving evaluation metrics as well as enhancing components within the pipeline using available question and answer datasets. However, they have not focused on 1) providing a schema for capturing different types of question-answer pairs or 2) creating a set of templates for generating question-answer pairs that can support automation of RAG pipeline evaluation. In this paper, we present a technique for generating variations in question-answer pairs to trigger failures in RAG pipelines. We validate 5 open-source RAG pipelines using 3 datasets. Our approach revealed the highest failure rates when prompts combine multiple questions: 91% for questions when spanning multiple documents and 78% for questions from a single document; indicating a need for developers to prioritise handling these combined questions. 60% failure rate was observed in academic domain dataset and 53% and 62% failure rates were observed in open-domain datasets. Our automated approach outperforms the existing state-of-the-art methods, by increasing the failure rate by 51% on average per dataset. Our work presents an automated approach for continuously monitoring the health of RAG pipelines, which can be integrated into existing CI/CD pipelines, allowing for improved quality.

Dilani Widanapathiranage, Scott Barnett, Stefanus Kurniawan et al.

Hallucinations are a key concern when creating applications that rely on Foundation models (FMs). Understanding where and how these subtle failures occur in an application relies on evaluation methods known as \textit{evals}. Prior work focuses on defining new eval methods or benchmark datasets for specific tasks. However, neither helps a software team with a task-specific FM application when there is no metric or dataset. The demand for both automated approaches and deep integration of human insight makes this a challenging problem. We address this gap by proposing an approach to synthesise a FM task-specific evaluator program that provides automation and a custom UI for capturing feedback. The core novelty of our approach lies in: (1) a task-agnostic meta-model that captures properties of any FM task, (2) an interaction protocol for efficient use of human feedback, and (3) an eval synthesiser that selects or generates an appropriate set of evals. We implement our approach in \toolname and demonstrate the concept on two diverse FM tasks: chart data extraction and document question answering. A preliminary evaluation on the quality of our selected evals shows 93\% and 90\% accuracy respectively. Our research tackles a growing problem facing engineering teams, how to evaluate and review outputs from FM tasks.

Scott Barnett, Stefanus Kurniawan, Srikanth Thudumu et al.

Software engineers are increasingly adding semantic search capabilities to applications using a strategy known as Retrieval Augmented Generation (RAG). A RAG system involves finding documents that semantically match a query and then passing the documents to a large language model (LLM) such as ChatGPT to extract the right answer using an LLM. RAG systems aim to: a) reduce the problem of hallucinated responses from LLMs, b) link sources/references to generated responses, and c) remove the need for annotating documents with meta-data. However, RAG systems suffer from limitations inherent to information retrieval systems and from reliance on LLMs. In this paper, we present an experience report on the failure points of RAG systems from three case studies from separate domains: research, education, and biomedical. We share the lessons learned and present 7 failure points to consider when designing a RAG system. The two key takeaways arising from our work are: 1) validation of a RAG system is only feasible during operation, and 2) the robustness of a RAG system evolves rather than designed in at the start. We conclude with a list of potential research directions on RAG systems for the software engineering community.

Zafaryab Rasool, Scott Barnett, David Willie et al.

Large language models (LLMs) enable state-of-the-art semantic capabilities to be added to software systems such as semantic search of unstructured documents and text generation. However, these models are computationally expensive. At scale, the cost of serving thousands of users increases massively affecting also user experience. To address this problem, semantic caches are used to check for answers to similar queries (that may have been phrased differently) without hitting the LLM service. Due to the nature of these semantic cache techniques that rely on query embeddings, there is a high chance of errors impacting user confidence in the system. Adopting semantic cache techniques usually requires testing the effectiveness of a semantic cache (accurate cache hits and misses) which requires a labelled test set of similar queries and responses which is often unavailable. In this paper, we present VaryGen, an approach for using LLMs for test input generation that produces similar questions from unstructured text documents. Our novel approach uses the reasoning capabilities of LLMs to 1) adapt queries to the domain, 2) synthesise subtle variations to queries, and 3) evaluate the synthesised test dataset. We evaluated our approach in the domain of a student question and answer system by qualitatively analysing 100 generated queries and result pairs, and conducting an empirical case study with an open source semantic cache. Our results show that query pairs satisfy human expectations of similarity and our generated data demonstrates failure cases of a semantic cache. Additionally, we also evaluate our approach on Qasper dataset. This work is an important first step into test input generation for semantic applications and presents considerations for practitioners when calibrating a semantic cache.

Scott Barnett, Zac Brannelly, Stefanus Kurniawan et al.

Large Language Models (LLMs) have the unique capability to understand and generate human-like text from input queries. When fine-tuned, these models show enhanced performance on domain-specific queries. OpenAI highlights the process of fine-tuning, stating: "To fine-tune a model, you are required to provide at least 10 examples. We typically see clear improvements from fine-tuning on 50 to 100 training examples, but the right number varies greatly based on the exact use case." This study extends this concept to the integration of LLMs within Retrieval-Augmented Generation (RAG) pipelines, which aim to improve accuracy and relevance by leveraging external corpus data for information retrieval. However, RAG's promise of delivering optimal responses often falls short in complex query scenarios. This study aims to specifically examine the effects of fine-tuning LLMs on their ability to extract and integrate contextual data to enhance the performance of RAG systems across multiple domains. We evaluate the impact of fine-tuning on the LLMs' capacity for data extraction and contextual understanding by comparing the accuracy and completeness of fine-tuned models against baseline performances across datasets from multiple domains. Our findings indicate that fine-tuning resulted in a decline in performance compared to the baseline models, contrary to the improvements observed in standalone LLM applications as suggested by OpenAI. This study highlights the need for vigorous investigation and validation of fine-tuned models for domain-specific tasks.