Liangfan Zheng

Hongcheng Guo, Jian Yang, Jiaheng Liu et al.

With the rapid development of IT operations, it has become increasingly crucial to efficiently manage and analyze large volumes of data for practical applications. The techniques of Natural Language Processing (NLP) have shown remarkable capabilities for various tasks, including named entity recognition, machine translation and dialogue systems. Recently, Large Language Models (LLMs) have achieved significant improvements across various NLP downstream tasks. However, there is a lack of specialized LLMs for IT operations. In this paper, we introduce the OWL, a large language model trained on our collected OWL-Instruct dataset with a wide range of IT-related information, where the mixture-of-adapter strategy is proposed to improve the parameter-efficient tuning across different domains or tasks. Furthermore, we evaluate the performance of our OWL on the OWL-Bench established by us and open IT-related benchmarks. OWL demonstrates superior performance results on IT tasks, which outperforms existing models by significant margins. Moreover, we hope that the findings of our work will provide more insights to revolutionize the techniques of IT operations with specialized LLMs.

Hongcheng Guo, Yuhui Guo, Renjie Chen et al.

Fully supervised log anomaly detection methods suffer the heavy burden of annotating massive unlabeled log data. Recently, many semi-supervised methods have been proposed to reduce annotation costs with the help of parsed templates. However, these methods consider each keyword independently, which disregards the correlation between keywords and the contextual relationships among log sequences. In this paper, we propose a novel weakly supervised log anomaly detection framework, named LogLG, to explore the semantic connections among keywords from sequences. Specifically, we design an end-to-end iterative process, where the keywords of unlabeled logs are first extracted to construct a log-event graph. Then, we build a subgraph annotator to generate pseudo labels for unlabeled log sequences. To ameliorate the annotation quality, we adopt a self-supervised task to pre-train a subgraph annotator. After that, a detection model is trained with the generated pseudo labels. Conditioned on the classification results, we re-extract the keywords from the log sequences and update the log-event graph for the next iteration. Experiments on five benchmarks validate the effectiveness of LogLG for detecting anomalies on unlabeled log data and demonstrate that LogLG, as the state-of-the-art weakly supervised method, achieves significant performance improvements compared to existing methods.

Wei Zhang, Xianfu Cheng, Yi Zhang et al.

Log parsing, a vital task for interpreting the vast and complex data produced within software architectures faces significant challenges in the transition from academic benchmarks to the industrial domain. Existing log parsers, while highly effective on standardized public datasets, struggle to maintain performance and efficiency when confronted with the sheer scale and diversity of real-world industrial logs. These challenges are two-fold: 1) massive log templates: The performance and efficiency of most existing parsers will be significantly reduced when logs of growing quantities and different lengths; 2) Complex and changeable semantics: Traditional template-matching algorithms cannot accurately match the log templates of complicated industrial logs because they cannot utilize cross-language logs with similar semantics. To address these issues, we propose ECLIPSE, Enhanced Cross-Lingual Industrial log Parsing with Semantic Entropy-LCS, since cross-language logs can robustly parse industrial logs. On the one hand, it integrates two efficient data-driven template-matching algorithms and Faiss indexing. On the other hand, driven by the powerful semantic understanding ability of the Large Language Model (LLM), the semantics of log keywords were accurately extracted, and the retrieval space was effectively reduced. Notably, we launch a Chinese and English cross-platform industrial log parsing benchmark ECLIPSE- BENCH to evaluate the performance of mainstream parsers in industrial scenarios. Our experimental results across public benchmarks and ECLIPSE- BENCH underscore the superior performance and robustness of our proposed ECLIPSE. Notably, ECLIPSE both delivers state-of-the-art performance when compared to strong baselines and preserves a significant edge in processing efficiency.

Runqiang Zang, Hongcheng Guo, Jian Yang et al.

In spite of the rapid advancements in unsupervised log anomaly detection techniques, the current mainstream models still necessitate specific training for individual system datasets, resulting in costly procedures and limited scalability due to dataset size, thereby leading to performance bottlenecks. Furthermore, numerous models lack cognitive reasoning capabilities, posing challenges in direct transferability to similar systems for effective anomaly detection. Additionally, akin to reconstruction networks, these models often encounter the "identical shortcut" predicament, wherein the majority of system logs are classified as normal, erroneously predicting normal classes when confronted with rare anomaly logs due to reconstruction errors. To address the aforementioned issues, we propose MLAD, a novel anomaly detection model that incorporates semantic relational reasoning across multiple systems. Specifically, we employ Sentence-bert to capture the similarities between log sequences and convert them into highly-dimensional learnable semantic vectors. Subsequently, we revamp the formulas of the Attention layer to discern the significance of each keyword in the sequence and model the overall distribution of the multi-system dataset through appropriate vector space diffusion. Lastly, we employ a Gaussian mixture model to highlight the uncertainty of rare words pertaining to the "identical shortcut" problem, optimizing the vector space of the samples using the maximum expectation model. Experiments on three real-world datasets demonstrate the superiority of MLAD.