Marcus Dees

Ali Norouzifar, Humam Kourani, Marcus Dees et al.

Discovering good process models is essential for different process analysis tasks such as conformance checking and process improvements. Automated process discovery methods often overlook valuable domain knowledge. This knowledge, including insights from domain experts and detailed process documentation, remains largely untapped during process discovery. This paper leverages Large Language Models (LLMs) to integrate such knowledge directly into process discovery. We use rules derived from LLMs to guide model construction, ensuring alignment with both domain knowledge and actual process executions. By integrating LLMs, we create a bridge between process knowledge expressed in natural language and the discovery of robust process models, advancing process discovery methodologies significantly. To showcase the usability of our framework, we conducted a case study with the UWV employee insurance agency, demonstrating its practical benefits and effectiveness.

Ali Norouzifar, Humam Kourani, Marcus Dees et al.

Process discovery aims to derive process models from event logs, providing insights into operational behavior and forming a foundation for conformance checking and process improvement. However, models derived solely from event data may not accurately reflect the real process, as event logs are often incomplete or affected by noise, and domain knowledge, an important complementary resource, is typically disregarded. As a result, the discovered models may lack reliability for downstream tasks. We propose an interactive framework that incorporates domain knowledge, expressed in natural language, into the process discovery pipeline using Large Language Models (LLMs). Our approach leverages LLMs to extract declarative rules from textual descriptions provided by domain experts. These rules are used to guide the IMr discovery algorithm, which recursively constructs process models by combining insights from both the event log and the extracted rules, helping to avoid problematic process structures that contradict domain knowledge. The framework coordinates interactions among the LLM, domain experts, and a set of backend services. We present a fully implemented tool that supports this workflow and conduct an extensive evaluation of multiple LLMs and prompt engineering strategies. Our empirical study includes a case study based on a real-life event log with the involvement of domain experts, who assessed the usability and effectiveness of the framework.

Ali Norouzifar, Majid Rafiei, Marcus Dees et al.

Extracted event data from information systems often contain a variety of process executions making the data complex and difficult to comprehend. Unlike current research which only identifies the variability over time, we focus on other dimensions that may play a role in the performance of the process. This research addresses the challenge of effectively segmenting cases within operational processes based on continuous features, such as duration of cases, and evaluated risk score of cases, which are often overlooked in traditional process analysis. We present a novel approach employing a sliding window technique combined with the earth mover's distance to detect changes in control flow behavior over continuous dimensions. This approach enables case segmentation, hierarchical merging of similar segments, and pairwise comparison of them, providing a comprehensive perspective on process behavior. We validate our methodology through a real-life case study in collaboration with UWV, the Dutch employee insurance agency, demonstrating its practical applicability. This research contributes to the field by aiding organizations in improving process efficiency, pinpointing abnormal behaviors, and providing valuable inputs for process comparison, and outcome prediction.

Marcus Dees, Massimiliano de Leoni, Wil M. P. van der Aalst et al.

Process-aware Recommender systems (PAR systems) are information systems that aim to monitor process executions, predict their outcome, and recommend effective interventions to reduce the risk of failure. This paper discusses monitoring, predicting, and recommending using a PAR system within a financial institute in the Netherlands to avoid faulty executions. While predictions were based on the analysis of historical data, the most opportune intervention was selected on the basis of human judgment and subjective opinions. The results showed that, while the predictions of risky cases were relatively accurate, no reduction was observed in the number of faulty executions. We believe that this was caused by incorrect choices of interventions. While a large body of research exists on monitoring and predicting based on facts recorded in historicaldata, research on fact-based interventions is relatively limited. This paper reports on lessons learned from the case study in finance and proposes a new methodology to improve the performances of PAR systems. This methodology advocates the importance of several cycles of interactions among all actors involved so as to develop interventions that incorporate their feedback and are based on insights from factual, historical data.