Gerard Christopher Yeo

Shaz Furniturewala, Gerard Christopher Yeo, Kokil Jaidka

Large language models (LLMs) are increasingly used as conversational partners for learning, yet the interactional dynamics supporting users' learning and engagement are understudied. We analyze the linguistic and interactional features from both LLM and participant chats across 397 human-LLM conversations about socio-political issues to identify the mechanisms and conditions under which LLM explanations shape changes in political knowledge and confidence. Mediation analyses reveal that LLM explanatory richness partially supports confidence by fostering users' reflective insight, whereas its effect on knowledge gain operates entirely through users' cognitive engagement. Moderation analyses show that these effects are highly conditional and vary by political efficacy. Confidence gains depend on how high-efficacy users experience and resolve uncertainty. Knowledge gains depend on high-efficacy users' ability to leverage extended interaction, with longer conversations benefiting primarily reflective users. In summary, we find that learning from LLMs is an interactional achievement, not a uniform outcome of better explanations. The findings underscore the importance of aligning LLM explanatory behavior with users' engagement states to support effective learning in designing Human-AI interactive systems.

Gerard Yeo, Svetlana Churina, Kokil Jaidka

Perceived trustworthiness underpins how users navigate online information, yet it remains unclear whether large language models (LLMs),increasingly embedded in search, recommendation, and conversational systems, represent this construct in psychologically coherent ways. We analyze how instruction-tuned LLMs (Llama 3.1 8B, Qwen 2.5 7B, Mistral 7B) encode perceived trustworthiness in web-like narratives using the PEACE-Reviews dataset annotated for cognitive appraisals, emotions, and behavioral intentions. Across models, systematic layer- and head-level activation differences distinguish high- from low-trust texts, revealing that trust cues are implicitly encoded during pretraining. Probing analyses show linearly de-codable trust signals and fine-tuning effects that refine rather than restructure these representations. Strongest associations emerge with appraisals of fairness, certainty, and accountability-self -- dimensions central to human trust formation online. These findings demonstrate that modern LLMs internalize psychologically grounded trust signals without explicit supervision, offering a representational foundation for designing credible, transparent, and trust-worthy AI systems in the web ecosystem. Code and appendix are available at: https://github.com/GerardYeo/TrustworthinessLLM.