Bertan Ucar

William Guey, Wei Zhang, Pei-Luen Patrick Rau et al.

Background: Large language models (LLMs) harbor systematic biases that are particularly consequential in workplace and HR contexts, where their outputs increasingly influence hiring, job design, and organizational decisions. Existing bias-evaluation approaches remain methodologically fragmented, limiting practitioners' ability to assess deployment risks. Objective: This study introduces BiasLab, a multilingual dual-framing framework to quantify and compare directional output-level bias in LLMs, demonstrated across six workplace and HR-relevant topics. Methods: BiasLab combines mirrored affirmative and reverse prompt pairs, randomized wrapper perturbations, fixed-choice response constraints, and polarity-aligned scoring. Ten LLMs were evaluated across six topics (gender in leadership, employment gap candidates, age in hiring, remote versus office work, four-day versus five-day work weeks, and AI-assisted versus human-only hiring), spanning 12 languages and 30 iterations per framing direction, yielding 43,200 responses. Results: All ten models showed consistent directional preferences across every topic. A recurring asymmetric pattern emerged in which models rejected disfavored claims more strongly than they endorsed their opposites, a distinction invisible to single-frame designs. Conclusions: BiasLab provides a standardized, reproducible instrument for measuring directional preferences across models. Whether a preference constitutes bias in a fairness sense is topic-dependent: for protected attributes such as gender and age it maps onto equal-employment standards, whereas elsewhere it is better described as systematic preference. The framework lets organizations compare and vet models before adopting them for hiring.

William Guey, Wei Zhang, Pierrick Bougault et al.

Large language models (LLMs) are rapidly being integrated into high-stakes public safety systems, including emergency call triage and dispatch decision support, yet their demographic fairness in this context remains largely untested. Here we introduce a cross-lingual audit framework that operationalizes the Police Priority Dispatch System as a five-level ordinal classification task and applies a controlled minimal-pair design to isolate the effect of demographic cues. Across 19,800 model outputs spanning 11 frontier models, 15 scenario pairs, three demographic categories (religious appearance, gender, and race), and two languages (English and Mandarin Chinese), we find that demographic bias emerges systematically when incident severity is ambiguous but largely disappears when the operational priority is clearly determined by call content. Bias magnitude varies by demographic axis, with the largest effects observed for religious appearance, followed by gender and race. Critically, bias does not transfer consistently across languages: gender bias is substantially amplified in Mandarin Chinese, whereas race bias is more pronounced in English, revealing cross-lingual asymmetries that aggregate analyses obscure. In several scenarios, demographic cues produce counter-directional effects, challenging simple stereotype-amplification accounts of model behavior. These findings suggest that bias in LLM-based dispatch is not a fixed property of models alone, but arises from the interaction between demographic signals, contextual ambiguity, and language. Beyond these empirical results, the proposed framework provides a scalable audit infrastructure that enables deploying agencies to evaluate candidate models on jurisdiction-relevant scenarios prior to real-world adoption.